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Williamson Buick GMC - Service Center

Miami, FL

4.5
1,845 Reviews

1,845 Reviews of Williamson Buick GMC - Service Center

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September 01, 2022

I love working with my service technician Erik. The man is a friendly professional and I appreciate that thank you More

by Tomrojas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Williamson Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

August 31, 2022

Friendly people and does not take long to service vehicle nice and clean and even washes the car More

by JAY0425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Williamson Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

August 31, 2022

Servicio excelente, seguimiento y profesionalismo definitvamente que mi auto y yo nos sentimos queridos con ustedes. More

by Noemi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Gomara
Sep 02, 2022 -

Williamson Buick GMC responded

¡Gracias por dejarnos esta excelente evaluacion! Nos agrada saber que fuimos de gran ayuda durante su reciente visita con nosotros. Esperamos verlo en un cercano futuro ¡Cuídese! Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

August 30, 2022

My service advisor, Mike Valladares was really friendly, knowledgeable, and very helpful! The coffee and snacks offered in the waiting lounge is great when waiting for a service. The guys from the Loaner D More

by dragonplayer2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Valladares
Sep 01, 2022 -

Williamson Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Juan Santos Service Director juans@wagmiami.com

August 30, 2022

Horrible. Was told car would be serviced in 3-4 days max. Car was in service for 2 weeks and nothing was ever done. More

by juliof1987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember employee name
Sep 01, 2022 -

Williamson Buick GMC responded

juliof1987, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Williamson Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Juan Santos Service Director juans@wagmiami.com

August 30, 2022

I was the first appointment of the day (on a weekday). An oil change should not take over two hours. Furthermore, you didn’t wash my truck because it would have taken even longer. Jiffy Lube is faster More

by Jlemus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
TBD
Sep 01, 2022 -

Williamson Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Juan Santos Service Director juans@wagmiami.com

August 30, 2022

Excellent service via knowledgeable service writer. Solved my problem quickly, and simply. I would highly recommend this dealer. More

by HCP5.JOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skip Moosang
Sep 01, 2022 -

Williamson Buick GMC responded

Thank you for taking the time to write about your experience with us! Sincerely, Juan Santos Service Director juans@wagmiami.com

August 30, 2022

Excellent service. Right on time, my service guy,, Skip is very knowledgeable, pleasant and and honest More

by LAYSY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skip Moosang
Sep 01, 2022 -

Williamson Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Juan Santos Service Director juans@wagmiami.com

August 30, 2022

Very professional 👏 very attention, super nice La persona que me atendió (Carlos)super gentil y professional. Thanks More

by ELENO53
Customer Service
Recommend Dealer
Yes
Employees Worked With
Carlos Gomara
Sep 01, 2022 -

Williamson Buick GMC responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 28, 2022

Worst experience I have ever had at Cadillac. Don’t get Erik as your service tech and don’t expect any respect or decency More

by Logan.voogd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Williamson Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Juan Santos Service Director juans@wagmiami.com

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