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Williamson Buick GMC - Service Center

Miami, FL

4.5
1,701 Reviews
Call Service Center (305) 670-7100

1,701 Reviews of Williamson Buick GMC - Service Center

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August 30, 2022

Horrible. Was told car would be serviced in 3-4 days max. Car was in service for 2 weeks and nothing was ever done. More

by juliof1987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember employee name
Report | Print
Sep 01, 2022 -

Williamson Buick GMC responded

juliof1987, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Williamson Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Juan Santos Service Director juans@wagmiami.com

August 30, 2022

I was the first appointment of the day (on a weekday). An oil change should not take over two hours. Furthermore, you didn’t wash my truck because it would have taken even longer. Jiffy Lube is faster More

by Jlemus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
TBD
Report | Print
Sep 01, 2022 -

Williamson Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Juan Santos Service Director juans@wagmiami.com

August 30, 2022

Excellent service via knowledgeable service writer. Solved my problem quickly, and simply. I would highly recommend this dealer. More

by HCP5.JOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skip Moosang
Report | Print
Sep 01, 2022 -

Williamson Buick GMC responded

Thank you for taking the time to write about your experience with us! Sincerely, Juan Santos Service Director juans@wagmiami.com

August 30, 2022

Excellent service. Right on time, my service guy,, Skip is very knowledgeable, pleasant and and honest More

by LAYSY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skip Moosang
Report | Print
Sep 01, 2022 -

Williamson Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Juan Santos Service Director juans@wagmiami.com

August 30, 2022

Very professional 👏 very attention, super nice La persona que me atendió (Carlos)super gentil y professional. Thanks More

by ELENO53
Customer Service
Recommend Dealer
Yes
Employees Worked With
Carlos Gomara
Report | Print
Sep 01, 2022 -

Williamson Buick GMC responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 28, 2022

Worst experience I have ever had at Cadillac. Don’t get Erik as your service tech and don’t expect any respect or decency More

by Logan.voogd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Erik Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2022 -

Williamson Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Juan Santos Service Director juans@wagmiami.com

August 27, 2022

They are professional. Great waiting area. Skip is my advisor. He help to think through the details!! More

by perxin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skip Moosang
Report | Print
Aug 30, 2022 -

Williamson Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Juan Santos Service Director juans@wagmiami.com

August 26, 2022

Friendly staff, efficient service department, great place to take my car. We will be back. More

by OWLCRAZED
Recommend Dealer
Yes
Employees Worked With
Mike McKesson
Report | Print
Aug 29, 2022 -

Williamson Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Juan Santos Service Director juans@wagmiami.com

August 24, 2022

Everyone was nice , efficient, and the work was done on time Mike my service writer was great. More

by DGRE51355
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Aug 26, 2022 -

Williamson Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Juan Santos Service Director juans@wagmiami.com

August 24, 2022

En situaciones difíciles y momentos inesperados es cuando realmente te das cuenta si el servicio que te ofrecen es real y puedo asegurar que superaron mis expectativas. Gracias. More

by Selma Barby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy - Road Assistence Service
Report | Print
Aug 26, 2022 -

Williamson Buick GMC responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Jeff Rogers - jrogers@wagmiami.com

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