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1,803 Reviews of Williamson Buick GMC - Service Center
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August 02, 2019
Waited 2 hours for an oil change I was one of several customers who were advised to purchase new tires. It sounded as if, during the last employee meeting everyone was advised to push I was one of several customers who were advised to purchase new tires. It sounded as if, during the last employee meeting everyone was advised to push tires. I am a woman who knows how to change oil, tires and simple car repairs. It’s a shame that I had to put my husband on the phone to agree that the tires have NO DRY ROT!! More
by nloft28
Verified CustomerEmployees Worked With
I didn’t get the employee’s names
August 02, 2019
Great Service Great service from start to finish. Tony Martinez was always on top and keeping me informed about the repairs of my car. Very welcoming. Excellent adv Great service from start to finish. Tony Martinez was always on top and keeping me informed about the repairs of my car. Very welcoming. Excellent advisor. More
by CFANILLA
Employees Worked With
Tony Martinez was excellent.
January 29, 2019
Williamson Cadillac Buick GMC Horrible Customer Service I highly recommend everyone to stay away from Williamson Automotive Cadillac Buick GMC located at 7815 SW 104th Street in Miami, Florida 33156. Jef I highly recommend everyone to stay away from Williamson Automotive Cadillac Buick GMC located at 7815 SW 104th Street in Miami, Florida 33156. Jeff Rogers, General Manager; Juan Santos, Service Director; and Fede Trudhomme, Service Manager have integrity issues, are not honest, and DOES NOT CARE ABOUT THE CUSTOMERS. This dealership has the worst customer service I’ve ever seen and discriminates against females. Around Sep 2018, I purchased a brand new 2018 GMC Sierra Denali 4-wheel drive truck. I have been constantly having issues with the truck. The mechanics attempted to fix the issues and caused additional damages to the truck i.e.. truck hesitates to shift into high gears, several keys features on the truck are inoperable, and makes roaring/rattling noises. The mechanics performed work on the differential and the truck has not ran the same since work was done. The truck even slowed down on a busy Florida Turnpike which was a major safety concern. I could have been killed. I pulled the truck into the emergency lane because I almost got hit. The truck has been at the Williamson Automotive Cadillac Buick GMC Service Department for a total of 27 consecutive days. Juan Santos and Fede Trudhomme constantly lie about the issues with my truck. Mr. Trudhomme told me that he didn’t hear any noises and the vehicle was running smoothly. Then, I went on a test drive with Mr. Santos and he stated they he noticed the vehicle was not operating like it should and that he heard roaring noises. Once again, they told me contradicting information in regards to my truck. Mr. Santos told me that he would fix the issues with my truck; so I trusted him. On 24 January 2019, the representative from GMC Customer Assistance Center Care called and told me that Jeff Rogers, General Manager, denied my request for a replacement vehicle because he stated nothing was wrong with my vehicle. She also stated that Mr. Santos stated nothing was wrong with my vehicle and he was just sympathizing with me. I called Mr. Santo and told him to have my vehicle ready. When I picked up my vehicle, someone had annotated in the system that my truck needed repairs and made it appear as though I would not let the mechanics complete the repairs. While at the dealership, the General Manager was following me around like I was some type of criminal. This type of treatment is not fair and unprofessional. GMC stated that they support the troops. This dealership does not care about the troops nor customers. I would never purchase another GMC vehicle. This is a promise. YOU WILL NOT GET AWAY WITH THIS. WHY WOULD I PAY $70,000 FOR A TRUCK AND MAKE-UP FALSE ACCSUATIONS ABOUT THE TRUCK. MY TRUCK STILL HAS NOT BEEN FIXED. More
by Tometria
Employees Worked With
Juan Santos
September 28, 2018
Great Service Service writers are very friendly and highly professional. I feel that I get superior service at Williamson. That is why I drive from Ft. Lauderdale t Service writers are very friendly and highly professional. I feel that I get superior service at Williamson. That is why I drive from Ft. Lauderdale to South Miami for service!! More
by miles1000
Employees Worked With
Mike Mckesson
December 09, 2017
Mantenimiento Recomiendo de verdad este dealer.siempre que he tenido que ir por diferentes motivos he resuelto ya sea a comprar o a mantenimiento.sus trabajadores s Recomiendo de verdad este dealer.siempre que he tenido que ir por diferentes motivos he resuelto ya sea a comprar o a mantenimiento.sus trabajadores son muy profesionales More
by Elvys
Employees Worked With
Richard loero
December 05, 2017
Service experience Mario Rangel was my service advisor. He kept me regularly posted on the status of my car and made sure that what needed to get done was done. He took Mario Rangel was my service advisor. He kept me regularly posted on the status of my car and made sure that what needed to get done was done. He took very good care of me and my car. Mario is awesome! More
by Mighty25
Employees Worked With
Mario Rangel
May 03, 2017
First mistake, purchasing a vehicle at Williamson Cadillac First mistake was purchasing a vehicle at Williamson Cadillac. First service call extremely disappointing. Only one in the service area, service write First mistake was purchasing a vehicle at Williamson Cadillac. First service call extremely disappointing. Only one in the service area, service writer walked by me 4 times without acknowledging me standing there. Finally I asked if he was going to help me or not? Very bad attitude.(I didn't buy a Cadillac), maybe that was the problem? First warranty repair was a cable they claimed to have replaced. I decided to check before leaving, it was not replaced. I had repairs done at Williamson Collision, e-mailed, called many times to advisor and director for diagnosis and written estimate I paid for: ($101.65)...no response. Called Williamson GM (Roger) to finally get my estimate. The written estimate was $468.13 + $101.65=Total: $569.78 to replace a $28.80 part, :20 minutes labor. Replaced by another dealer...Obviously, I will never purchase another vehicle from Williamson Cadillac.. More
by Learjet
Employees Worked With
Irma Hernandez,Louis Gonzalez
April 15, 2016
Lemon My girlfreind leased a 2014 ctsv sport form williamson cadillac the car had 30 mikes on it as it sat in the showroom it was the last 2014 model leased My girlfreind leased a 2014 ctsv sport form williamson cadillac the car had 30 mikes on it as it sat in the showroom it was the last 2014 model leased in 2015 the moment we drove other cars to feel them out since that car was sitting in the showroom once the papers were signed they started pulling it out of the showroom we jumped in the car and drive off needless to say the car had a loud roaring noise from the tires/bearings it was bad nothing like the other two cars we test drove when we got home i layed on the floor and checked the tires those 30miles that the car had someone ragged out that car smoked the rear tires and the front tires. Were all cupped up when she took it back months later 5000 mile service she was told she needed new tires by the service department (our fault) for waiting but the car also had a check engine light and had stalled and morning start up sounded like a bag of bolts rattleing they changed an injector and nuetral safety swith we took the car back after the four day repair still the cars engine is noisy besides the tire we stretched the tire replacement til 10000 miles which they wanted 2200.00 dollars for at williamson i bought them on tire rack 954.00 pzero runflats including delivery had a tire shop mount and balance for sixty bucks williamson service parts what a rip off the tires took care of the road noise but still the engine is noisy we took it in to service every time the oil life index was below 20% and always complained about noisey engine at 22000 mile took it for oilchange and noise this time they replace both turbos acknowledgeing the noise and keeped the car for two weeks they called to say it was done we went to pic it up and while standing in the service drive the mechanic pulled up in the car saying the problem still there (noise) and that they ordered the hole exhaust system which was on national backorder and they keeped the car two weeks later we started the lemon law procedure with gms final repair attempt all of suden they called to say the car was done remember the part was not avilable they shoved it down our throats with the same rattle sound that they chaged the turbos for and waited for the engineer from gm to inspect the vehicle which he says theres nothing wrong now no one hears the obvious rattle noise whick is there these people are ridiculous the engineer must have gotten his degree in Disneyland and the service wrter should get a job shoveling s#$t needless to say the micky mouse mechnic or technican well already started the second phase of lemon law which is the bbb then the state attorney 5 times complaining about the same problem 45 day out of service the car is a lemon williamson get your people some training mayyybe it might help the point of this story is never buy a car from wiliason cadillac and never never take your car to get serviced there More
by Peterzx10r
Employees Worked With
All of them
August 03, 2015
Service The dealership has the worst service department. They never have the vehicle fixed in the date as promised plus when you get your car back, something The dealership has the worst service department. They never have the vehicle fixed in the date as promised plus when you get your car back, something different is broken More
by Tlan28
Employees Worked With
Pardo
November 12, 2014
thanks The service is perfect!. I get appointment for recall of my cadillac SRX with Mario Rangel.He checked my car in less one minute and call me when work The service is perfect!. I get appointment for recall of my cadillac SRX with Mario Rangel.He checked my car in less one minute and call me when work done .I don't miss a time and big pleasure to have a service with personal like Mario Rangel Thank you so much. Gala More
by galaconte
Employees Worked With
Mario Rangel
