Williamson Buick GMC - Service Center

Unprofessional I chose to return to the dealer for the pleasant and satisfactory experience I had when I first made the oil change service to my encore 2018, but wha I chose to return to the dealer for the pleasant and satisfactory experience I had when I first made the oil change service to my encore 2018, but what happened to me on Friday 09, since I had to communicate with an employee who was keeping me coughing up and the attitude that I use towards my person, was the worst experience in a customer service employee that can be lived.. At the end of the day since they never informed me that the detail clean service lasted a minimum of 4 hours , I got that my car was NOT CLEAN TO THE LEVEL THAT I HAD PAID.. dirty glass, unclean seats spots and removed the rear cover , a plastic cover on the back side, a plastic cover pice where the passenger door is shown and a cover that goes on the speed change handle. So I had to come back on saturday and when I asked for Richard supervisor.. Mr. Rolando saw my car and called Mr. Fernando and his without even said hello took the car, I returned 4 hours after as Mr.. Rolando said it and although something better NOT GREAT AT SUPPOSE TO BUT TWO PIECES STILL MISSING and the employee who is in the entrance told me that my car was taken 30 mons after I arrived a d no employee called me or anything... what a shame that this dealer works like this because my experience buying my car with Mr.. Garcia was excellent and I have recommended it to my friends and colleagues . More

Great service Brought in my car in for service and Like always great costumer service. Got my car back on time. Services rep was great waiting area was very comf Brought in my car in for service and Like always great costumer service. Got my car back on time. Services rep was great waiting area was very comfortable. More

Change tire Very good service Manny is a very skilled technician and responds to the phone immediately and very punctual i never had such a good service anywher Very good service Manny is a very skilled technician and responds to the phone immediately and very punctual i never had such a good service anywhere More

Service that would make a gearhead happy Had a laundry list of items to be fixed on my new to me Escalade. Mickey Barrios ran through that list and got me back my car in just 4 days. Not a sc Had a laundry list of items to be fixed on my new to me Escalade. Mickey Barrios ran through that list and got me back my car in just 4 days. Not a scratch and the seats hadn't even been moved. Happy to call this my go to dealer. Thanks again Mickey! More

Tony is the greatest Whenever I come to Williamson Cadillac I am always treated with open hands. The service advisor no matter who it is is always greeted me with a sm Whenever I come to Williamson Cadillac I am always treated with open hands. The service advisor no matter who it is is always greeted me with a smile and took care of my matters or matter right away Not only that Williamson Cadillac service representatives are the greatest, but have great customer skills to groom newbies I don’t believe I will ever have a problem with sales or service Thank you for a great service and sales More

Tires and vehicle service The staff was very friendly and attentive to my needs and questions. The turnaround in processing and getting me on my way was very expeditious. I hav The staff was very friendly and attentive to my needs and questions. The turnaround in processing and getting me on my way was very expeditious. I have being a customer here for the past 9 years and the experience at this Dealership always behind superb and at a standard others should emulate. More

Great, tony is the best!!! Tony was wonderful to deal with. The service was okay the service department forgot to plug in a few things that monitored my pedals and my seat adju Tony was wonderful to deal with. The service was okay the service department forgot to plug in a few things that monitored my pedals and my seat adjustment but Tony fixed it once I told him about it. He is a wonderful service manager. More

Terrible experience Worst experience, they replaced the CUE and removed my navigation. The car had navigation now it's gone. The manager just said that the car didn't com Worst experience, they replaced the CUE and removed my navigation. The car had navigation now it's gone. The manager just said that the car didn't come with navigation even though it did and only offered to put the old CUE back. The sunroof was flush with the roof of the car when I dropped it off now the back is uneven and there's a small dent on the roof. They damaged the inside leather panel on the passenger side. It was next to impossible to get a call back or reply to my emails. They had my car for over a week. More

Check Engine Took my vehicle in because a check engine light came on. The tech that assisted me was extremely professional and very nice. Explained how long it may Took my vehicle in because a check engine light came on. The tech that assisted me was extremely professional and very nice. Explained how long it may take, called me to tell me what was wrong and called when the car was ready. Kept me informed step-by-step. More

Best Service Center I always get an appointment that works for my schedule. Everyone is very friendly and professional and I am completely satisfied with their work every I always get an appointment that works for my schedule. Everyone is very friendly and professional and I am completely satisfied with their work every time. More