Williamson Buick GMC - Service Center

Great Service Everything was was top notch and like clockwork from start to finish while I waited for my car. I love the fact that the waiting area offers drinks/fi Everything was was top notch and like clockwork from start to finish while I waited for my car. I love the fact that the waiting area offers drinks/finger food/ tv/and space with comfortable seating. More

Excellently. Everyone was very professional and friendly.The waiting time was very short. The whole place was extremely clean and organized. It is always a pleasur Everyone was very professional and friendly.The waiting time was very short. The whole place was extremely clean and organized. It is always a pleasure to go to Williamson Cadillac.Ronell Perera and John Varela are very professional . More

Great service, as always. My seven-year-old CTS-V wagon (and I) came in on a rollback with a serious overheating problem due to a fried coolant line. Skip Moosang was waiting a My seven-year-old CTS-V wagon (and I) came in on a rollback with a serious overheating problem due to a fried coolant line. Skip Moosang was waiting and took great care of me, as he always does. I literally enjoy dealing with WILLIAMSON, even when it’s because I have a car problem. More

Excellent service, given a nice loaner car At Williamson Cadillac we always received great service. My service agent Tony always explains what needs to be done and how long it will take to do i At Williamson Cadillac we always received great service. My service agent Tony always explains what needs to be done and how long it will take to do it. He makes sure I get a loaner car of the right size to continue to do my work. More

AMAZING Staff is amazing - ownership from the top starting with the Williamson's down thru every level. Rolando, Skip, Eddie - terrific team. Run the business Staff is amazing - ownership from the top starting with the Williamson's down thru every level. Rolando, Skip, Eddie - terrific team. Run the business as if it was their own. Marc S. More

Super Clean, organized, friendly, professional , fair, courteous, Punctual. I’ve been very satisfied with the service of M. Barrios. He is concerned abo Clean, organized, friendly, professional , fair, courteous, Punctual. I’ve been very satisfied with the service of M. Barrios. He is concerned about his clients satisfaction And not how much he can sell. More

Waited 2 hours for an oil change I was one of several customers who were advised to purchase new tires. It sounded as if, during the last employee meeting everyone was advised to push I was one of several customers who were advised to purchase new tires. It sounded as if, during the last employee meeting everyone was advised to push tires. I am a woman who knows how to change oil, tires and simple car repairs. It’s a shame that I had to put my husband on the phone to agree that the tires have NO DRY ROT!! More

Great Service Great service from start to finish. Tony Martinez was always on top and keeping me informed about the repairs of my car. Very welcoming. Excellent adv Great service from start to finish. Tony Martinez was always on top and keeping me informed about the repairs of my car. Very welcoming. Excellent advisor. More

Williamson Cadillac Buick GMC Horrible Customer Service I highly recommend everyone to stay away from Williamson Automotive Cadillac Buick GMC located at 7815 SW 104th Street in Miami, Florida 33156. Jef I highly recommend everyone to stay away from Williamson Automotive Cadillac Buick GMC located at 7815 SW 104th Street in Miami, Florida 33156. Jeff Rogers, General Manager; Juan Santos, Service Director; and Fede Trudhomme, Service Manager have integrity issues, are not honest, and DOES NOT CARE ABOUT THE CUSTOMERS. This dealership has the worst customer service I’ve ever seen and discriminates against females. Around Sep 2018, I purchased a brand new 2018 GMC Sierra Denali 4-wheel drive truck. I have been constantly having issues with the truck. The mechanics attempted to fix the issues and caused additional damages to the truck i.e.. truck hesitates to shift into high gears, several keys features on the truck are inoperable, and makes roaring/rattling noises. The mechanics performed work on the differential and the truck has not ran the same since work was done. The truck even slowed down on a busy Florida Turnpike which was a major safety concern. I could have been killed. I pulled the truck into the emergency lane because I almost got hit. The truck has been at the Williamson Automotive Cadillac Buick GMC Service Department for a total of 27 consecutive days. Juan Santos and Fede Trudhomme constantly lie about the issues with my truck. Mr. Trudhomme told me that he didn’t hear any noises and the vehicle was running smoothly. Then, I went on a test drive with Mr. Santos and he stated they he noticed the vehicle was not operating like it should and that he heard roaring noises. Once again, they told me contradicting information in regards to my truck. Mr. Santos told me that he would fix the issues with my truck; so I trusted him. On 24 January 2019, the representative from GMC Customer Assistance Center Care called and told me that Jeff Rogers, General Manager, denied my request for a replacement vehicle because he stated nothing was wrong with my vehicle. She also stated that Mr. Santos stated nothing was wrong with my vehicle and he was just sympathizing with me. I called Mr. Santo and told him to have my vehicle ready. When I picked up my vehicle, someone had annotated in the system that my truck needed repairs and made it appear as though I would not let the mechanics complete the repairs. While at the dealership, the General Manager was following me around like I was some type of criminal. This type of treatment is not fair and unprofessional. GMC stated that they support the troops. This dealership does not care about the troops nor customers. I would never purchase another GMC vehicle. This is a promise. YOU WILL NOT GET AWAY WITH THIS. WHY WOULD I PAY $70,000 FOR A TRUCK AND MAKE-UP FALSE ACCSUATIONS ABOUT THE TRUCK. MY TRUCK STILL HAS NOT BEEN FIXED. More

Great Service Service writers are very friendly and highly professional. I feel that I get superior service at Williamson. That is why I drive from Ft. Lauderdale t Service writers are very friendly and highly professional. I feel that I get superior service at Williamson. That is why I drive from Ft. Lauderdale to South Miami for service!! More