Williams Toyota of Sayre

2nd purchase at Williams. Jim, Austin and Karen are professional and personable. Trade offer and incentive sealed the deal. Shout out to GFCU Sayre PA. professional and personable. Trade offer and incentive sealed the deal. Shout out to GFCU Sayre PA. More

WORST dealer I have ever been to. This sales guy Austin calls me around 9:30 am, I ask about two toyotas, he says both are available. I drive there, about 45 mins away, and get there around 11 am. He claim calls me around 9:30 am, I ask about two toyotas, he says both are available. I drive there, about 45 mins away, and get there around 11 am. He claims that both cars are sold, which is obviously a lie. After that, the only help I got from him is giving me the keys to the cars and nothing else. No explanation about cars, not even showing me the cars and make an attempt to sell anything. He was extremely rude and a bit aggressive when I told him I don't want to buy the high mileage cars that he was trying to sell me instead. He didn't even know which cars were still in the inventory. I know this place has slightly lower prices but I say avoid this Toyota dealer and go to Jack Sherman, at least you will be treated with respect. Also this place does not do toyota certification for any of the cars and most them look pretty beat and dirty. If you MUST go to this place, then ask for a different sales guy than this Austin. p.s. Clearly, he is the son of the general manager, so it is okay for him to be rude and act however he wants. More

I was just recently admitted unexpectedly to the hospital on November 3rd until November 7th. During this time my wife had no means of legal transportation to be able to visit me or bring me essential items on November 3rd until November 7th. During this time my wife had no means of legal transportation to be able to visit me or bring me essential items such as toothpaste, deodorant, and clean clothes. This was the last straw for me in a continuous battle with Toyota Williams of Sayre, PA and a 3rd party REG-USA, who they contracted to process out of state titles and registrations. My wife and I purchased a 2020 Toyota 4runner TRD Offroad from the aforementioned dealership on August 10th. Upon finalization of the paperwork we expressed that we wanted the vehicle to be titled and registered in Washington state, our current state of residence. We payed the applicable taxes and processing fees and were on our way out feeling good about our purchase and the experience. This did not last long, mid September quickly came and we had yet to receive our registration or license plates. I began contacting Williams Toyota of Sayre and spoke to Austin Lister who was our sales associate at time of purchase. He informed me that the title and registration clerk was out of office and they would try to inquire as to the status and provide us with an update. Several days came and went with no word. I called again and asked specifically to speak with Dave Lundy the sales manager, he informed me that their title and registration clerk was on vacation and would not return until the the 6th of October and not to worry because there was plenty of time to receive my plates before the 60 day temporary transit plate expired on the 10th of October.  On October 6th first thing in the morning I called and asked to speak to the title clerk and was told that she was currently on a call with another customer and was assured she would return my call when she was done. Several hours went by with no return call. I called the dealership again and asked to speak to Dave Lundy. He informed me that there must have been some miscommunication because the title clerk was still on vacation, and that there was no way for them to check the status of our paperwork because she was the only employee with a login for the 3rd party system to be able to track it. This screams poor business practice. A dealership with a single point of failure, so that in a situation such as this everything in regards to registration and titles just stops. I expressed my concern that our temporary would surely expire before our new plates arrived and we would be without legal means of family transportation. This vehicle is our designated family car, I have a second vehicle, a Ford ranger that does not accommodate the two car seats for our 5 year old twin boys. Mr. Lundy expressed to me that they would send out a Dealer Plate via overnight FedEx and suggested we put that on the vehicle until our plates came and then mail to back to the dealership. This is not legal by any stretch of the imagination. It was a poor attempt at a band-aid.  Several days later with still no plates I called the dealership again. This time I spoke to the General Manager, Jim Lister. Mr. Lister was very matter of fact in expressing that it was not the dealerships issue and that they contract out to the 3rd party REG-USA and it was their problem to deal with and the dealership could do nothing to help me. Meanwhile my wife is now without a legal vehicle to drive to the grocery stores or go to Dr. Appointments or take a drive with the kids just to maintain sanity. Mr. Lister informed me that he would reach out to REG-USA and provide me with an update later that day. Several days passed with no update and so yet again I called and spoke with Mr. Lister. He told me that they had gotten in contact with REG-USA and our plates would arrive on or around October 27th. Great, I thought, light at the end of the tunnel. The 27th of October quickly came and went with no plates. Since Mr. Lister expressed "on or around the 27th" I decided to give them the benefit of the doubt and wait a couple days before reaching out again.  I waited until November 4th and again, I reached out again to Mr. Lister inquiring about the status of our plates. He informed me that they thought it was going to be in with a batch of a couple others they were waiting on but ours was the only that didn't show up and they had no record of it being sent. At this point I'm completely furious. I was sitting in the hospital after being unexpectedly admitted and my wife had no means to visit or provide me with any amenities one might desire to keep from losing their mind in a hospital. Today, 10 November, I contacted the dealership yet again and spoke to Mr. Lundy, I inquired yet again about our plates and registration and again was presented with no answers. I'm absolutely appalled by this entire experience. I purchased a 40 plus thousand dollar vehicle and for an entire month now it has sat in my driveway while Williams Toyota of Sayre dances around in circles and points the finger at the 3rd party THEY THEMSELVES hired to handle such tasks. My financial institution, Citizen Bank, however cares not at all that I can't legally drive it. They still expect they're payment on time as contractually obligated. The same is said for my Progressive Insurance. We have had to borrow cars from family members, reschedule medical appointments, I have missed time from work, and no one at this dealership as far up the chain of command as I can reach seems to care.  In fact they are downright dismissive. I explained to Mr. Lister several times that I'm now paying for a paper weight and that I was in the hospital and my wife couldn't come see me and he stated that again, it's not the dealerships problem and that they provide Out of State Registering as a courtesy. I didn't go to Harvard but providing a service that I'm paying for is not a courtesy. A courtesy would be a free bathrobe with the purchase of a vehicle. A service where I'm paying a processing fee and all other applicable fees and taxes is NOT by any stretch of the imagination a courtesy.  Lastly, as a business owner, if I hire a subcontractor or 3rd party to perform tasks and meet obligations, and they do not meet them, I most certainly am partially responsible. The fact that I can be told repeatedly that it's not their problem is beyond unsettling. This debacle has cost me now as of 10 November a full months payment ($598.35) for a vehicle I haven't been legally able to drive for an entire month  and $65 dollars for insurance for the month. As well as countless inconveniences, to include as mentioned above; missed appointments, time missed from work to continually track people down over the phone, and an inability for my wife to visit me while admitted to the hospital.  All of this with still no resolution in sight and no responsibility being claimed by anyone. I hope this instance of egregious customer service provided by an institution carrying the Toyota name does not fall on deaf ears. More

Very bad experience I bought Toyota highlander 2019 from them. They were aware that the radio system has issues but did not disclose it to me. First the en-tune system s I bought Toyota highlander 2019 from them. They were aware that the radio system has issues but did not disclose it to me. First the en-tune system stopped working I brought to their service section. They told me that it needs to be changed. I waited for months. Today they called me that " we have received the part and you should come to our service area" I waited for one hour. After one hour I was informed that the company send us wrong radio. I escalated it to their upper levels. Then I was informed that actually this part was not for my car and they wrongly called and my car replacement radio has not arrived yet. They service is not only terrible but they also lie to their customers. I will never buy Toyota or recommend this place to anyone. More

Worst service department ever Bought a new 2018 Camry and when I took it in for it’s first service I was told that the cabin air filter was not part of the 2 year free service. I h Bought a new 2018 Camry and when I took it in for it’s first service I was told that the cabin air filter was not part of the 2 year free service. I had paperwork from Toyota saying it was part of the service. They did replace it, but I would have thought the service writer would have known it was free. I started having problems with my gas door not opening. The technician couldn’t get it to fail, so I agreed to take it back if it continued to not open for me. Took it in the second time and they said they adjusted it and it was working. It started to do it again, so I called Toyota and was told there is a service bulletin with new parts to fix it. Called Williams back, talked to the Service Manager who knew NOTHING about a service bulletin for this problem. I gave him the bulletin number and he ordered the parts. I took it in to have the work done and swhen I got the car back there was a message on my dash saying the gas door was open. I took it back immediately and had to tell the technician how to clear the error message on the dash screen. The door still wouldn’t open so I called Toyota back and they told me to take it to another dealer and filed it under the lemon law. The dealer I took it to knew about the bulletin and also looked it up to find out there is an updated bulletin, so they have ordered the new kit. I WILL NOT be taking my car back to Williams for any service work. I DO NOT RECOMMEND WILLIAMS SERVICE DEPARTMENT. More

Waste of my time. I contacted the dealer over the phone as I live 100 miles away. I found a used Toyota on cargurus and the price was fair. Over the phone the salesma I contacted the dealer over the phone as I live 100 miles away. I found a used Toyota on cargurus and the price was fair. Over the phone the salesman told me about a larger blemish on the bumper which was seen in the pictures. He they stated the care was a solid 9.2/10 cosmetically with no other cosmetic blemishes. I drive the 2.5 hours to the dealer only to find scratches on nearly every panel and the bumper loose/possibly broken tabs. There was also an area which the paint was bubbling like it was accidentally heated. The salesman stated he would work with me and then only offers to knock $100 off the price for the exterior being misrepresented. I tried to get another few hundred dollars off due to the car needing serious paint correction however the sales manager stated in his 16 or so years he would get better money for it at auction. Well several weeks later the car still sits and they have dropped less than my offer, Karma? I guess they should have taken my deal or shipped it to auction. The only reason I'm giving them 2 stars is because the salesman came in on his day off to meet me. More

Added my running boards then sold the truck to someone else I began purchasing autos from Kent Brown 1986 when they were still in Painted Post from then salesman, Javad Bizavi?, who became a manager when the st I began purchasing autos from Kent Brown 1986 when they were still in Painted Post from then salesman, Javad Bizavi?, who became a manager when the store moved to Elmira. Have always had good experiences, treated well by the sales department, parts department and service department. In recent years I dealt with salesman Bill Peters, whom i feel always did a good job. In my field I meet with a lot of people and offer my opinion on what vehicles to purchase. I like to pull out my consumer reports and say "you may wish to look at the dependability rating on the vehicle before you buy one" I have sent lots of folks to the Elmira store after I tell them my history with Toyota and the Elmira store. When Williams acquired the store, things changed a bit. Can't say it was for the better, maybe the worse, I don't know, it seemed different somehow. In October 2015, I decided to update my truck. I was going to be fussy and get the used truck I wanted. The color, number of doors, length of bed, model package etc. One day i found the exact one, at the Sayre store. I was excited. I almost called Bill Peters in Elmira, but instead I called and got a Sayre salesman named, Chris. He looked to see if the truck was still available. He said it was available and had a cracked windshield and wasn't going anywhere. I didn't really want to make the long trip to sayre because i had a lot to do that day, and didn't want to be disappointed after making a day of it and be told that they would not give me much for my old truck. So, he told me to send him some pictures which i did. He then told me that they couldn't make a fair offer without seeing the truck. I didn't want to loose this truck, it was EXACTLY what i wanted, so, i stopped doing what i needed to get done and made the trip. By the time i got there it was 40 minutes before closing time. I loved the truck and said i thought that i wanted it. What they offered me for my old truck was just OK, would have liked more, but i wasn't going to complain too much. At that time the office personnel was on their way out the door, so i left. When i got down the road 15 minutes i got a call from Chris. He said that the acting manager told him that if i was not buying the truck that it was sold to someone else. i said i wanted it. Chris and i text back and forth the next day. I wanted tubular running boards installed. Christ ordered the boards and sent me an email confirmation of their purchase. I sent in a credit app and was approved and given the bank info. I did the change on my auto insurance policy and sent the new identification card over to chris to get the truck the next day. At that point i was just waiting for them to be installed so i could make plans to leave work early and come get the truck. At the end of the next day i got a call from Chris that said, the running boards were installed, but someone else who had a verbal agreement with the manager had already purchased the truck and they had to take MY running boards back off and give the truck to the other party. I called and asked for Chris's boss. I got a man named Dave Lundry? He said when someone trades in a truck they will call me. I thought, "hmm, how long will that take to find something similar?" i mean, ahhh, that was it? It has been 2 1/2 weeks now and my disappointments are this; 1. i was not told that the other party was offered a different vehicle, perhaps one they would like better. 2. The store manager, Jim Lister didn't take the time to call me. 3. The acting store manager Tom Turner didn't call me. 4. The GM Kevin Horne didn't call me. Nobody called. 5. I think more effort should be expressed at making it right with me. Ask yourself if you are a auto salesman; What could be better than selling a new truck? Answer; having someone already on a list to buy the trade in. It won't be me. I will no longer be doing business with Williams Toyota. More

Welcoming and friendly. They make you feel important! I have been to this dealer countless times before. I was helping a family friend pick out a new car, as her lease for her current was over. She left w I have been to this dealer countless times before. I was helping a family friend pick out a new car, as her lease for her current was over. She left with a new Camry that day. Another family friend asked for my help, and I once again brought here there. She left with a gently used 2014 Corolla. Both were very satisfied! I would hands down recommend this dealer. More

Deals not so good Be cautious they discount the new car price on the website however the trade they offer not so good. I went to another dealer and they beat the price Be cautious they discount the new car price on the website however the trade they offer not so good. I went to another dealer and they beat the price by 1756.00 without having to mention I was looking at another dealer. No haggling at all best price right away, More

We had an outstanding experience all around in every aspect of viewing the trucks on the lot, and having Joe explain all the features of the new Toyota Tacoma. These men are courteous, knowledgeable, a aspect of viewing the trucks on the lot, and having Joe explain all the features of the new Toyota Tacoma. These men are courteous, knowledgeable, and fair. This is our second new Toyota truck purchase. More