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Williams Subaru of Charlotte
Charlotte, NC
383 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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383 Reviews of Williams Subaru of Charlotte
March 16, 2023
Knowledgeable, personable and efficient describes this dealership. Salesman was very professional. Service personnel very helpful and available. dealership. Salesman was very professional. Service personnel very helpful and available. More
by Gene Heaney
Employees Worked With
Chris Rathke
February 22, 2023
I have now bought three cars from Williams and have had them serviced there as well. Both my purchase and my maintenance experiences have been 100% great. The salesmen and service personnel were friendly them serviced there as well. Both my purchase and my maintenance experiences have been 100% great. The salesmen and service personnel were friendly, polite and always want to make sure that I receive excellent service. Their concierge service during COVID was a God send and kept me from having to sit in the waiting room while the car was being serviced. And the Encore follow up “lesson” for my 2023 Outback XT Limited was amazing. I have northing but positive things to say about Williams Subaru! More
by sdwebb555
Employees Worked With
Aaron Ballenger and Shawn
January 30, 2023
They sold the car I paid to have reserved then they told me it would take more time to find another car. The car they found was even another color so basically they chose the vehicle for me. The part that w me it would take more time to find another car. The car they found was even another color so basically they chose the vehicle for me. The part that was more aggravating was that no compensation was even offered. I an highly disappointed on how this dealership managed this situation with the purchase of a new vehicle. Management seems to not really care to go the extra mile for their customers and just care about meeting their monthly quotes. More
by Jason Rosa
Employees Worked With
Lasonio (LT) Thompson, Kate Downing, Del Lucas
January 08, 2023
Very pleasant experience. I was impressed with the salesman's knowledge of the vehicle aand he was extremely helpful in explaining the different features of the car. I was impressed with the salesman's knowledge of the vehicle aand he was extremely helpful in explaining the different features of the car. More
by clshb3180
Employees Worked With
Carmen
August 30, 2021
Aimee Clark was very easy to work with answering all our questions. Never any pressure. After purchase she demonstrated all features. Arielle Garcia who completed our paperwork was a joy to work with and ve questions. Never any pressure. After purchase she demonstrated all features. Arielle Garcia who completed our paperwork was a joy to work with and very knowledgeable. More
by sritchie614
Employees Worked With
Aimee Clark, Arielle Garcia
August 03, 2021
From the minute I stepped inside the showroom the the minute I drive off with my new car Del Lucas and the team at Williams Subaru took fantastic care of me. The communication and professionalism was top minute I drive off with my new car Del Lucas and the team at Williams Subaru took fantastic care of me. The communication and professionalism was top notch and I would happily recommend them to my friends and family. The tool the time to explain everything and show me the functions on my car. Del stayed late on several occasions to finish helping us with our enquiries and questions. Hands down the best car buying experience I’ve had in USA More
by KJ Greenwood
Employees Worked With
Fauzi the finance manager, Del Lucas
January 22, 2021
Shady Shady Shady. Wish I could give 0 stars. Bought a used car here and 8 months later, no tag. The used car manager keeps blaming other people for the delay instead of actually doing something. They p used car here and 8 months later, no tag. The used car manager keeps blaming other people for the delay instead of actually doing something. They put a dealer plate on my car and said I'm on an extended test drive (no end date) telling me it was legal to do so. Guess what? DMV says it's not legal at all. I really wish I could go back to May when I was debating whether to buy there or not and tell past me to run as fast as I could. All they have done during this past 8 months is jerk me around. On a positive note, I'm learning a lot. Filed my first ever complaint with the Better Business Bureau and filed my first ever license/theft bureau investigation with the DMV. I know they don't care about the first, but the second might matter to them. Especially the statutes and penalties associated with improper use of a dealer tag. More
by ajr64
Employees Worked With
Mike Martinez, Jim Gamble, Shawn Sigler
November 20, 2020
Mike, Kevin, and Arielle were all super helpful. This was the easiest newest car purchase ever. They made negotiating non awkward and made sure I got everything I wanted. Happy to join the Subaru crew. the easiest newest car purchase ever. They made negotiating non awkward and made sure I got everything I wanted. Happy to join the Subaru crew. More
by MaxRog44
Employees Worked With
Kevin, Arielle , Mike Melton
October 26, 2020
I drove from Northern Virginia to Charlotte NC to purchase a 2017 Legacy from Williams Subaru and when the salesman Jeremy Deakins and I took it on a test drive I noticed a vibration at 50mph, I adv purchase a 2017 Legacy from Williams Subaru and when the salesman Jeremy Deakins and I took it on a test drive I noticed a vibration at 50mph, I advised Jeremy and he told me that it was probably flat spots in the tires and they should go away in about 1000 miles. After I purchased the car I took a 1500 mile road trip and the flat spots were still there. I then contacted Jeremy that the flat spots were still there and I informed him also that my local Subaru dealership in Virginia confirmed it. I was told to drive back to Charlotte (6hour drive) to have the service department look at it. I suggested that I have the tires replaced at my local Subaru dealership and they work out the cost at which they refused. I contacted Subaru Cooperate (THANKS Cooperate) for assistance and they covered the cost of the replacement tires. Jeremy was Great..... More
by tunguy03
Employees Worked With
jeremy Deakins
