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Williams Chevrolet
Traverse City, MI
304 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 304 reviews
September 15, 2011
I made an appointment for oil and filter service, and tire rotation and arrived on time. It took over 2 hrs to perform this service, witch I thought was a little excessive. tire rotation and arrived on time. It took over 2 hrs to perform this service, witch I thought was a little excessive. More
by JAnd702802
Employees Worked With
Josh Mccoy
September 14, 2011
I recently purchased tires at a better price than was available from the "tires-only" shops. Williams didn't attempt to force me into an alternative tire, and had the tires ready to install when promise available from the "tires-only" shops. Williams didn't attempt to force me into an alternative tire, and had the tires ready to install when promised. With the new tires they installed new valve stems at no extra charge, and the tire mounting was properly performed - no driving problems. I have to note that, when I wandered the sales floor while waiting for the tire mounting, there were no sales people available to discuss cars, prices, or availability. This was true in the Honda side and the Chevy side. Shortly thereafter, I noticed some underbody noises on bumps. The Williams tech properly diagnosed the problem, showed it to me at my request, and corrected it at a fair cost. More
by john parsons
Employees Worked With
john fyfe
September 12, 2011
I inquired about a vehicle online due to the fact I live an hour and a half from your dealership. Laurie Irish contacted me about said vehicle. I made appointment to come visit your dealership last Friday an hour and a half from your dealership. Laurie Irish contacted me about said vehicle. I made appointment to come visit your dealership last Friday after work. Upon arrival I was directed to Laurie's office. Where I had to sit and wait while she finished up doing personal business on her computer because she was going out of town for the weekend. Upon completion of her personal business we walked thru your lot looking at vehicles. Nobody could find keys to vehicle I came to look at. After the keys were located so I could test drive the car. She told me to meet her out front when I came back. I returned after test drive and waited for Laurie nearly 20 minutes. She was no where to be found. While waiting I continued to look the vehicle over and found body damage on the passenger rear quarter. This was not disclosed to me before I made the trip. Laurie was not to be found to discuss the pricing including the repairs so I left. I called your dealership on Saturday to talk to a Sales Manager. I was informed the Sales manager was there and the call eventually sent me to his voice mail. I left a message and at this time I have not heard from anyone. More
by backuscreek
Employees Worked With
Laurie Irish
September 10, 2011
From the time I phoned for an appointment for the oil change to the time I paid my bill, I was treated with the utmost courtesy. I feel that the staff is very knowledgable and they genuinely care about change to the time I paid my bill, I was treated with the utmost courtesy. I feel that the staff is very knowledgable and they genuinely care about their customers. The wait time was not overly long like I have encountered elsewhere and I was kept up to date on the progress during my wait. More
by pengwnhunter
Employees Worked With
John Fyfe
September 08, 2011
I have visited this dealership several times in the past and have always been greeted as soon as I pull up. The service personnel are attentive and listen to your requests. The service area is clean as we and have always been greeted as soon as I pull up. The service personnel are attentive and listen to your requests. The service area is clean as well as the waiting area. More
by vsr17230
Employees Worked With
Josh McCoy
September 02, 2011
Great team of folks, always get me in when I need service, quick to return car in a timely manner. Waiting room is comfortable and coffee is supplied while waiting. Great customer service. service, quick to return car in a timely manner. Waiting room is comfortable and coffee is supplied while waiting. Great customer service. More
by jeff leake
Employees Worked With
Josh McCoy
May 28, 2011
We stopped in to test drive a car as we were also looking at a Ford and wanted to compare them, By the time we walked out we had signed the papers to buy the Chevy Cruze. We were not really happy with the tr at a Ford and wanted to compare them, By the time we walked out we had signed the papers to buy the Chevy Cruze. We were not really happy with the trade in price they had given us so we called back and they worked with us. We now have a Chevy in our garage that we are happy with and our salesman Butch was Great.. More
by shopping4
Employees Worked With
butch
May 22, 2011
Everyone at Williams in Traverse City are very friendly and excited to work with you the customer. I think they truely take pride in trying to get you in and out as fast as possible so you can go out and e and excited to work with you the customer. I think they truely take pride in trying to get you in and out as fast as possible so you can go out and enjoy your new vehicle. I would recommend this dealership to anyone in the future. Thank you guys! More
by mgoblue10
Employees Worked With
Joe
May 12, 2011
Everyone was great. I was on crutches at the time of my visit-could not have done this without a lot of extra help moving my car, openitn doors for me, etc. I always feel like I am valued at Williams Honda visit-could not have done this without a lot of extra help moving my car, openitn doors for me, etc. I always feel like I am valued at Williams Honda and also the pricing always feels fair on needed service. Highly recommend them. More
by anniec1
Employees Worked With
Josh
May 10, 2011
I was looking for a used car for my daughter. We had visited the dealership a little over a week prior to this visit but didn't find a car that was within my price range. I went to the website and foun visited the dealership a little over a week prior to this visit but didn't find a car that was within my price range. I went to the website and found 3 cars I liked but there wasn't a price listed for any of them so I called for the prices. Jon happened to be the one who answered my call. He assured me he would find the information and call me back, which he did. We made an appointment to meet with Jon that same evening. By the time we arrived, Jon had checked out the cars I had called about and determined there was only one of them that met my requirements, which saved us time. I made an offer and Jon delivered it to Mike Hess. Mike approved the offer, Jon had the paperwork typed up and we were driving the car home in less than 2 hours time. Courteous, expedient, intuitive, friendly, accomodating, professional and just plain nice guys. Car shopping has never been one of my favorite things to do but these guys made it a very pleasurable experience. More
by anabanana
Employees Worked With
Jonathon Brzezinski, Mike Hess
