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Williams Chevrolet

Traverse City, MI

4.7
304 Reviews

2600 US-31

Traverse City, MI

49684

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Showing 304 reviews

October 26, 2011

Starting with the salepeople,I have been coming here since 2000 when i bought my first of three Honda's and service has always been great,and because you always get me in at my convenience, as i drive 6 More

by cadetdenise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
josh mccoy
Oct 27, 2011 -

Williams Chevrolet responded

Thanks for your feedback, we appreciate it! Part of the reason the oil change cost might seem high in comparison to a quick-lube place is that every oil change here comes with an inspection of your vehicle as well, to make sure that your car is in top running condition.

October 26, 2011

My First experiance with this dealer was excellent so i figured i would buy my second truck from Williams. Well i will no longer recommend this dealer to ANYONE. To make a long story short i live 5.5 hrs a More

by ppic1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cameron
Oct 27, 2011 -

Williams Chevrolet responded

Paul, someone will be in touch with you soon. Sorry it's taken me a day to get back to you, I was not at my desk yesterday.

October 19, 2011

Good friendly service concerning a major problem with my car. After consultation with Honda America, I was able to get 40% of the non-warranty work covered by Honda America. More

by hzyg16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh McCoy
October 17, 2011

I have been very happy with the service I've received at your dealership. John Fife and Josh Mccoy are always very accommodating and pleasant to work with. If anyone deserves a raise, it's them. More

by gibby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John and Josh
Oct 18, 2011 -

Williams Chevrolet responded

Hello! We're so glad you've enjoyed your experiences at Williams...thank you for the feedback!

October 15, 2011

Service rep was very friendly and helpful. service time was over an hour but i was a walk in so im glad they were able to take me. I had a coupon for oil change and tire rotation it was accepted for oil ch More

by doylett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
john fyfe
October 13, 2011

My Daughter was looking to buy a used car from here and I was impressed with how paitent and helpful the staff was with her. The car she ended up getting was a pretty good deal and we both are very happy wit More

by Jewellp3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon
Oct 18, 2011 -

Williams Chevrolet responded

Hello, and thanks for your feedback! We're so glad we were able to help your daughter find a vehicle that was right for her.

October 04, 2011

I went in for an oil change and had made an appointment. The change took 1 hour and 45 minutes. Normally it is about 40 minutes. Several service customers came and went while I was waiting. This is not acce More

by Rose Schmidtke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Mccoy
Oct 04, 2011 -

Williams Chevrolet responded

I'm so sorry this happened to you. At Williams, we strive to provide fast, friendly service, and it sounds like we missed that mark this time. Would you mind giving me a call, and we can discuss the situation, and hopefully I can make it up to you? My name is Mike, and my phone number is (231) 995-7505.

Oct 04, 2011 -

Rose Schmidtke responded

I had a good conversation with Mike at Williams Honda and he was very helpful.

September 30, 2011

I have dealt with Drew & Mark in the service dept for a long time. I enjoy that they try to work with you on service issues. It's also nice that they try to provide a car for me if the work will take awh More

by raags2me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Denoyer
September 26, 2011

Went to Honda Service for a shimmy in the front of my 2010 Honda Odyssey. Was told that the tires were out of balance, even though I the tires balanced from tire dealer about 4-5 months ago, but ok. Th More

by johnjeep43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah Curtis
Oct 04, 2011 -

Williams Chevrolet responded

Hello, I'm terribly sorry that you had a bad experience here in our service department. We aim to provide the best service possible, and it sounds like we didn't do that for you. If you'd like to give me a call, we can discuss your experience and hopefully make things right with you. My direct number is (231) 995-7505 and my name is Mike.

September 23, 2011

The dealership was not able to get close to other Honda dealers prices. The person who was supposed to work with me was not available and all the sales person did was try to get me to purchase a lease. More

by jjjjjjjjjjjjjjjjjjj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom
Oct 04, 2011 -

Williams Chevrolet responded

Hello, I'm sorry we weren't able to get you the price you were looking for. Please also accept my apologies if the salesperson you worked with seemed to push you in a direction you didn't want to go, that isn't the way we like to do business. If you'd like to give me a call, we can talk about your experience, and see if we can't make good on the situation. My name is Mike and my direct number is (231) 995-7505. Thanks for your review, your input matters to us!