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Williams Chevrolet
Traverse City, MI
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Starting with the salepeople,I have been coming here since 2000 when i bought my first of three Honda's and service has always been great,and because you always get me in at my convenience, as i drive 6 since 2000 when i bought my first of three Honda's and service has always been great,and because you always get me in at my convenience, as i drive 60 miles one way. I do think the price of the oil change is a little high. More
My First experiance with this dealer was excellent so i figured i would buy my second truck from Williams. Well i will no longer recommend this dealer to ANYONE. To make a long story short i live 5.5 hrs a figured i would buy my second truck from Williams. Well i will no longer recommend this dealer to ANYONE. To make a long story short i live 5.5 hrs away and was interested in a truck. Over several weeks of talking, I asked the sales person several times if the shape of the truck was good and he insisted it was in good shape. I also asked if there were any issues with the truck or if any work needed to be done and he assured me there wasnt. Well after flying down to pickup the truck, on my drive back home, after shutting the truck off to get Gasoline, it would no longer start due to a dead battery. I had to wait until a stranger came and offered me a jump start. Also when i left the dealership the sales person informed me of a noise that was comming from the truck. He assured me that Dodges sound like that and they thought it was a manifold leak but they had checked it out and everything was ok. Well, after a visit to my local dodge dealership for an inspection on Monday, they told me there was a manifold leak, the front brakes are at 10%, dead battery and there was a rear pinion seal leak (DOESNT SOUND LIKE THE TRUCK IS IN GOOD SHAPE TO ME). So in 96 hours of owning the truck, i have only had to make $897.00 in repairs. The best part about it is i called my sales person, a manager and the person resonding to these posts since Tuesday and have not had one call back. Moral of the story.... DO NOT BUY A USED AUTOMOBILE FROM WILLIAMS AUTOMAX UNLESS YOU HAVE A SECOND PARTY INSPECT IT!!!! UPDATE: 10/28/11 (after 4 days and several voicemails) Dealership Will not compensate any repairs. They gave me the wonderful option of returning the now fixed Truck for a refund of the purchase price not including the repairs. They also gave me a piece of advise to buy a new veichle so i dont have to worry about repairs. They also told me to becareful of Slander, but this is absolutly 100% not slander, this is a true story. Truly disapointed, More
Good friendly service concerning a major problem with my car. After consultation with Honda America, I was able to get 40% of the non-warranty work covered by Honda America. car. After consultation with Honda America, I was able to get 40% of the non-warranty work covered by Honda America. More
I have been very happy with the service I've received at your dealership. John Fife and Josh Mccoy are always very accommodating and pleasant to work with. If anyone deserves a raise, it's them. your dealership. John Fife and Josh Mccoy are always very accommodating and pleasant to work with. If anyone deserves a raise, it's them. More
Service rep was very friendly and helpful. service time was over an hour but i was a walk in so im glad they were able to take me. I had a coupon for oil change and tire rotation it was accepted for oil ch was over an hour but i was a walk in so im glad they were able to take me. I had a coupon for oil change and tire rotation it was accepted for oil change but not tire rotation...$29 is a bit high for just oil change w/coupon. tire rotation was another $40 most other dealerships offer special... both for $30 More
My Daughter was looking to buy a used car from here and I was impressed with how paitent and helpful the staff was with her. The car she ended up getting was a pretty good deal and we both are very happy wit was impressed with how paitent and helpful the staff was with her. The car she ended up getting was a pretty good deal and we both are very happy with her purchase. More
I went in for an oil change and had made an appointment. The change took 1 hour and 45 minutes. Normally it is about 40 minutes. Several service customers came and went while I was waiting. This is not acce The change took 1 hour and 45 minutes. Normally it is about 40 minutes. Several service customers came and went while I was waiting. This is not acceptable. More
I have dealt with Drew & Mark in the service dept for a long time. I enjoy that they try to work with you on service issues. It's also nice that they try to provide a car for me if the work will take awh a long time. I enjoy that they try to work with you on service issues. It's also nice that they try to provide a car for me if the work will take awhile. My salesman Lonnie Chistipher that I worked with years just retired he was always helpful and was 1 of the reasons I deal with Williams More
Went to Honda Service for a shimmy in the front of my 2010 Honda Odyssey. Was told that the tires were out of balance, even though I the tires balanced from tire dealer about 4-5 months ago, but ok. Th 2010 Honda Odyssey. Was told that the tires were out of balance, even though I the tires balanced from tire dealer about 4-5 months ago, but ok. Then they performed a Honda World class inspection on my vehicle, and was told that the air filter was dirty and need replacing. I JUST REPLACED THE AIR FILTER LAST WEEK. I was told that the windshield wiper fluid was low and topped off. I CHECKED FLUID WHEN I GOT HOME, AND FOUND IT TO BE NEARLY EMPTY.I was told that the transmission fluid was, "upon the world class inspection", found to be dirty/contaminated. I check fluid myself and looks new, with no burt odor smell. Now I am not sure if they even performed service on this vehicle that they said they did. I have contacted Honda customer service in California and have them try to rectify the situation. However, Sarah Curtis was a joy to work with, and explained everything that need to be explained. However Tech # 1489 sure as xxxx did not do his job (or said he did). More
The dealership was not able to get close to other Honda dealers prices. The person who was supposed to work with me was not available and all the sales person did was try to get me to purchase a lease. dealers prices. The person who was supposed to work with me was not available and all the sales person did was try to get me to purchase a lease. More