Williams Chevrolet
Traverse City, MI
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I inquired about a vehicle online due to the fact I live an hour and a half from your dealership. Laurie Irish contacted me about said vehicle. I made appointment to come visit your dealership last Friday an hour and a half from your dealership. Laurie Irish contacted me about said vehicle. I made appointment to come visit your dealership last Friday after work. Upon arrival I was directed to Laurie's office. Where I had to sit and wait while she finished up doing personal business on her computer because she was going out of town for the weekend. Upon completion of her personal business we walked thru your lot looking at vehicles. Nobody could find keys to vehicle I came to look at. After the keys were located so I could test drive the car. She told me to meet her out front when I came back. I returned after test drive and waited for Laurie nearly 20 minutes. She was no where to be found. While waiting I continued to look the vehicle over and found body damage on the passenger rear quarter. This was not disclosed to me before I made the trip. Laurie was not to be found to discuss the pricing including the repairs so I left. I called your dealership on Saturday to talk to a Sales Manager. I was informed the Sales manager was there and the call eventually sent me to his voice mail. I left a message and at this time I have not heard from anyone. More
From the time I phoned for an appointment for the oil change to the time I paid my bill, I was treated with the utmost courtesy. I feel that the staff is very knowledgable and they genuinely care about change to the time I paid my bill, I was treated with the utmost courtesy. I feel that the staff is very knowledgable and they genuinely care about their customers. The wait time was not overly long like I have encountered elsewhere and I was kept up to date on the progress during my wait. More
I have visited this dealership several times in the past and have always been greeted as soon as I pull up. The service personnel are attentive and listen to your requests. The service area is clean as we and have always been greeted as soon as I pull up. The service personnel are attentive and listen to your requests. The service area is clean as well as the waiting area. More
Great team of folks, always get me in when I need service, quick to return car in a timely manner. Waiting room is comfortable and coffee is supplied while waiting. Great customer service. service, quick to return car in a timely manner. Waiting room is comfortable and coffee is supplied while waiting. Great customer service. More
We stopped in to test drive a car as we were also looking at a Ford and wanted to compare them, By the time we walked out we had signed the papers to buy the Chevy Cruze. We were not really happy with the tr at a Ford and wanted to compare them, By the time we walked out we had signed the papers to buy the Chevy Cruze. We were not really happy with the trade in price they had given us so we called back and they worked with us. We now have a Chevy in our garage that we are happy with and our salesman Butch was Great.. More
Everyone at Williams in Traverse City are very friendly and excited to work with you the customer. I think they truely take pride in trying to get you in and out as fast as possible so you can go out and e and excited to work with you the customer. I think they truely take pride in trying to get you in and out as fast as possible so you can go out and enjoy your new vehicle. I would recommend this dealership to anyone in the future. Thank you guys! More
Everyone was great. I was on crutches at the time of my visit-could not have done this without a lot of extra help moving my car, openitn doors for me, etc. I always feel like I am valued at Williams Honda visit-could not have done this without a lot of extra help moving my car, openitn doors for me, etc. I always feel like I am valued at Williams Honda and also the pricing always feels fair on needed service. Highly recommend them. More
I was looking for a used car for my daughter. We had visited the dealership a little over a week prior to this visit but didn't find a car that was within my price range. I went to the website and foun visited the dealership a little over a week prior to this visit but didn't find a car that was within my price range. I went to the website and found 3 cars I liked but there wasn't a price listed for any of them so I called for the prices. Jon happened to be the one who answered my call. He assured me he would find the information and call me back, which he did. We made an appointment to meet with Jon that same evening. By the time we arrived, Jon had checked out the cars I had called about and determined there was only one of them that met my requirements, which saved us time. I made an offer and Jon delivered it to Mike Hess. Mike approved the offer, Jon had the paperwork typed up and we were driving the car home in less than 2 hours time. Courteous, expedient, intuitive, friendly, accomodating, professional and just plain nice guys. Car shopping has never been one of my favorite things to do but these guys made it a very pleasurable experience. More
Service was good and fast. Thanks for the fantastic experience. I like the automobile I purchased from Williams Honda Chevrolet Kia dealership. I would recommend them to my family and friends. I will u experience. I like the automobile I purchased from Williams Honda Chevrolet Kia dealership. I would recommend them to my family and friends. I will use them for all my servicing needs. Thanks so much!! More
Two years ago we moved to the Traverse City area. Josh in the Service Department gave us his card on day one and has helped us ever since. We've never been disappointed, we get in quickly, greeted by nam in the Service Department gave us his card on day one and has helped us ever since. We've never been disappointed, we get in quickly, greeted by name, service is done in a timely manner and an explanation of what was done. If they find other problems during servicing they always call. Excellent customer serivce! More