Williams Chevrolet

My family was vacationing in Traverse City. We decided to take a look at the cars on the Williams Chevy lot while the dealership was closed and decided to trade in our Suburban for a new one if we could g to take a look at the cars on the Williams Chevy lot while the dealership was closed and decided to trade in our Suburban for a new one if we could get the right price. We went back in the next morning and had the best car buying experience I've ever had. The people I dealt with were not only friendly (genuinely, not "car sales friendly"), they were completely up front with me. They also knew how to deal with getting the new car registered in my home state on the east coast, and made that process easy. If you need a Chevy and are in the Traverse City area, I couldn't recommend Williams Chevy more highly. More

Recall and service work done in length of time I was told. Employees in service and customer service areas friendly and helpful. Recall work seems to have cured problem I've had since purchasing car. told. Employees in service and customer service areas friendly and helpful. Recall work seems to have cured problem I've had since purchasing car. More

The service on my vehicle was a fairly simple job. I was greeted by name when I dropped the truck off and it was ready when promised, that was nice. I was charged $19 for environmental disposal fee but tha greeted by name when I dropped the truck off and it was ready when promised, that was nice. I was charged $19 for environmental disposal fee but that was never explained to me, so I don't know what that is. More

First time owning a Honda. Second oil change (10,000 mile mark). First of all not too excited that at 10,000 miles my visit would cost $142.00 Not too fond of synthetic oil changes ($66.38)and having to mile mark). First of all not too excited that at 10,000 miles my visit would cost $142.00 Not too fond of synthetic oil changes ($66.38)and having to change differential fluid after only 10,000 miles ($64.98). Cannot comment on the quality of work...oil change/differential fluid change? Will comment once I drive vehicle long enough to know they did their job right. I am thankful Pat McWilliams stopped by to chat and in doing so we discovered no need for tire rotation. Thank you Pat! (would hav been another $25.00). John and Pat were both very kind and professional :) I am going to reserve my opinion of my Honda purchase until I drive it longer. Not too impressed with the gas mileage (22 mph)and the maintenance costs. Maybe should have looked around more and learned more about the newer vehicle maintenance before making a purchase. Forgot one other item. Had a 9:00am appointment. Went in waiting area. Coffee pot empty. Had to ask for some to be made. 45 minutes later it came...just in time for me to leave. Little thing but big thing to some of us. Thanks for listening :D More

Williams Chevrolet does not honor their advertised price. The vehicle was advertised at $18070.00 with a trade-in. I contacted Eric Goslin Wednesday May 9 to notify them that I could not take a trade to thei The vehicle was advertised at $18070.00 with a trade-in. I contacted Eric Goslin Wednesday May 9 to notify them that I could not take a trade to their dealership since I lived in Texas. He spoke with management and quoted me $18570.00 as a final price. The vehicle information is "3.6L V6, automatic, 80k miles, Carbon Black Metallic, stock # K33807, pre-owned... Price $18,070". Mr. Goslin was kind enough to look for a shipper. He quoted the shipping at $1200.00. I notified him that i was doing a comparison of flights, gas, and other expenses. In addition, my wife and i were going to request vacation days. A manager "lyle" contacted me Friday May 11, 2012. to verify if i was still interested which i acknoledged i was. I asked for a price quote for tires and if they could reduce the costs of shipping to Texas. He acknowledged that he would look into it and let me know that someone would contact me that same day. No one contacted me that day. My wife and I have been actively looking at shipping the vehicle or flying to the dealership depending on the best option. We asked for and have been approved for vacation days and have been looking for flights to Michigan. At first the mentioned that it was a misprint and then they mentioned they had new approaches to sales and they were no longer honoring the price. More

Friendly fast service. They check your vehicle completely and makes suggestions for future reference. The waiting room is comfortable. I would reccommend this service department to my friends. Thanks and makes suggestions for future reference. The waiting room is comfortable. I would reccommend this service department to my friends. Thanks More

Williams Honda. I have had routine maintenance performed by Williams Honda for 4 years. The staff is always polite and well informed. The explanations of the services performed and costs involved are alwa by Williams Honda for 4 years. The staff is always polite and well informed. The explanations of the services performed and costs involved are always given in a clear and understandable manner. There is no pressure to reconsider when a suggested service is declined. The facility is clean. The car is returned clean and a free car wash is available after the car is washed. I can highly recmmend the Williams Honda service department. Eva Sears More

Bought a 2012 Silverado 1500 from Williams Chevrolet in Traverse City this past weekend. The overall experience was exceptional. A special thank you to salesman Paul Chauvette. He worked with us via pho Traverse City this past weekend. The overall experience was exceptional. A special thank you to salesman Paul Chauvette. He worked with us via phone for a week and made a special accommodation to come in on his weekend off to sell us the vehicle. This was important to us as we live almost 4 hours away and it's difficult to take time off from work on weekdays. The whole process was smooth, no pressure, and very enjoyable. I highly recommend Paul and the staff at Williams to anyone looking for a new vehicle. More

Very good service experience. The work was professional. The service writer George was very thorough and made sure that all of my concerns were fixed. The service writer George was very thorough and made sure that all of my concerns were fixed. More

I made an appointment on 04-12-2012 for 04-13-2012 via E-Mail and over the phone with Mr Goslin on Thursday for Friday 04-13-2012, 1pm about seeing a Chevy Malibu - it would be more my car than my wife wh E-Mail and over the phone with Mr Goslin on Thursday for Friday 04-13-2012, 1pm about seeing a Chevy Malibu - it would be more my car than my wife who has a car that is newer than my 12 year old car. I told Mr. Goslin on the phone that a friend had recommneded Williams and gave the friend's name. I E-Mailed Mr. Goslin on Friday that we would be leaving at 10am and arriving closer to 2pm. I had also told him that if he was busy, we would understand. He said he had no appointments and that car would be available for test drive. I told him if something came up to phone me on my cell. Our distance was 2 1/2 hours. We arrived about 15 minutes early, we were directed by Jeff (who may be the manager and was smiling and kind) to where used car office was and offered to take us there. The used car sales office person said she would inform Mr. Goslin we were there. About 2 minutes later he came out, introduced himself and said he had bad news: the car we were interested in, he had just sold because "the woman didn't like the color of the other car." I took a breath and was disappointed, and shook his hand and congratulated him. Mr. Goslin had our cell phone number: no phone call from him telling us that the car was being sold. Mr. Goslin told us he would be with us ASAP. We told him that would be fine and he pointed out another car around back as well as a line of used cars in which we would be interested. My wife and I tried to see the car in the back. Two sales people were there and one was smoking. The smoke was blowing at the car and at us, that it was hard to get near it. The one salesman said outloud "If they can't afford to make their G-- D--- house payments, what is he doing selling them a car?" What a surprise to hear that. We didn't know if he was referring to us or to another customer. We know that we have never missed a mortgage payment on the one house we paid off and still own, and are making on time payments for other house in which we live. We kept our distance until finally the one salesman left and the smoking salesman finished his cigarette. We went back and looked at the car, but we never drove any car at Williams. Various sales people offered to help us as we were walking and looking at the cars, and we told them no thanks as we had an appointment. One nice person was Gina: we told her our disappointment about the car being sold, but we understood about making a sale. She apologized, and now I am sad we didn't ask her to help us. When Mr. Goslin finally caught up with me, he apologized that he had a family emergency and would have to leave and he would have this other person whom he relied on help us. I told him to go and we would be good. Mr. Goslin left, and what a surprise because who should come walking up: the smoking, swearing salesman. He introduced himself, and I shook his hand. The salesman - I think his name was Mr. Pellegrino - asked what kind of car I was interested in, what extras. Obviously he didn't know in what I was interested. I looked at one car and commented about the ECO-engine. He described it as not being as efficent because of cost of ethanol and that there were very few stations that carried it "around here"; I told him we was not from around here. I was getting the feeling that perhaps he had another car in mind for my wife and I in which we would not be interested. I was also uncomfortable with having encountered him before. I admit that I was soured about him, so I excused myself and my wife and I left. We felt bad and conflicted for Mr. Goslin and his family situation. I wanted to consider going back to Williams. However, I read a couple of reviews here about a customer who had traveled 8 hours for a car at Williams, and when they arrived, they were told that it was sold, and another customer who had paper faxed and was unable to buy the car. Those were worse than our situation but sounded and felt familiar. Mr wife who is much smarter about these situaitons said to me "it's the bait and switch": to get people to buy other and more expensive items. We are at a loss to figure out what happened, and I am suspicious. I understand that folks have their pleasures like smoking, but when it blows toward the customers who have been asked to look at other vehicles: that isn't helpful. I understand that sales persons have their angry moments, but saying them outloud in public about customers and their co-worker is confusing and insulting. I have heard all the swear words. My wife and I don't need to hear them from sales people when we are shopping. I see that Williams advertises about how the company contributes to the community, and that is to be acknowledged and reflects much about them. And how employees treat customers or speak about them and act in public also reflects Williams. This is the most unique car shopping experience we have ever had. The Rev. Fr. Michael & Janet Herman More