Williams Buick GMC

18 years of satisfied service at this dealership. I have now purchased a 1997 Buick Century, 2003 Buick LaSabre, and 2015 GMC Acadia from this dealership. They have always serviced my cars well. The I have now purchased a 1997 Buick Century, 2003 Buick LaSabre, and 2015 GMC Acadia from this dealership. They have always serviced my cars well. There is no pressure during the sale and service is amazing. They always explain what needs to be done and get your approval before the fact. Good place to go. This time Gene Simmons was my Salesman. Great guy to work with. Andrew Johnson made the paper work easy. I actually came in with my LaSabre for service. Lori is great and takes good care of you. I have enjoyed many years of working with Kevin Dawkins in sales. The entire team makes buying and caring for everything painless. More

Excellent Service. Love this dealership. I had been traveling on business and returned home with several errands one Saturday. My car battery died. They came and pick Love this dealership. I had been traveling on business and returned home with several errands one Saturday. My car battery died. They came and picked me up and gave me another car to drive until Monday. Very much appreciated from a jet lagged customer. More

Easy oil change Williams Buick has friendly personnel and provides a nice workspace with complimentary wi-fi that made my relatively short visit for the oil change, t Williams Buick has friendly personnel and provides a nice workspace with complimentary wi-fi that made my relatively short visit for the oil change, tire rotation, and multi-point inspection easy, enjoyable, and productive. More

Excellent Fran Davis did a greet job on fixing my car during service time he is an excellent mechanic and should be awarded he is an asset to your dealership Fran Davis did a greet job on fixing my car during service time he is an excellent mechanic and should be awarded he is an asset to your dealership More

Poor customer service Again my hat off to Kevin Dawkins who keeps avoiding me. He saved the dealership 169.00 and lost a another customer. Good job Kevin. Kept being rude Again my hat off to Kevin Dawkins who keeps avoiding me. He saved the dealership 169.00 and lost a another customer. Good job Kevin. Kept being rude to your customers More

Excellent Dealership We are very pleased with this dealership. They have been so helpful and friendly every time we are there. We have purchased two vehicles from them ar We are very pleased with this dealership. They have been so helpful and friendly every time we are there. We have purchased two vehicles from them are very satisfied with both. Our sales person Dominic has been so helpful and always there to serve us... We have been please with the service department and the work they have done on our cars. We would highly recommend this dealership to everyone, Sandy & David K More

Brake noise needed to be checked. Each time that we have visit Williams Buick GMC the service and customer service has really been on point. Very helpful and informative. Good Service Each time that we have visit Williams Buick GMC the service and customer service has really been on point. Very helpful and informative. Good Service More

Sold me a truck that they didn't own. This dealership sold me a used vehicle and offered to transfer the tag from my previous vehicle. After a few weeks and no transfer, I began calling an This dealership sold me a used vehicle and offered to transfer the tag from my previous vehicle. After a few weeks and no transfer, I began calling and was told that they did not own that vehicle sold to me (Their story --> they took it in trade and someone else is holding a lien on it). It has now been nearly 7 weeks and they will still tell me nothing about who owns the vehicle or why I don't have title to it. If in fact they don't own the title, then the sale constitutes fraud. If they do have title then they are breaking their promise to transfer the title to me. Their office manager (Cindy Ripley) has told me that this is standard business as they take vehicles-in-trade for 2/3 of their sales and then have to pay of liens on those vehicles – sometimes after they resell them. More

Williams Buick The way it SHOULD be I have purchasd several Buicks from Williams(Folger) Buick in Charlotte......both new and used. I very much appreciate the quality service and the pos I have purchasd several Buicks from Williams(Folger) Buick in Charlotte......both new and used. I very much appreciate the quality service and the positive attitude of the service staff. I also appreciate being called by name from the moment you have dealings with them. They seem to actually care about the vehicle and the quality of service delivered. My ONLY negative comment relates to the loaner cars given when you have extended service work performed and that comment is: When a person leaves a car to be serviced by Williams, one expects to drive a loaner that is of a quality as good or better than the car you leave for service. (Afterall, that is probably the single BEST time to learn the advantages of a new Buick!) More

Call the owner and sales management Hi,don't by a truck from this dealer ,owner and sales manager never returned my call after i have problema with account dept,they look good on a comme Hi,don't by a truck from this dealer ,owner and sales manager never returned my call after i have problema with account dept,they look good on a commercial on TV but they don't do their job.owner willian and sales manager greg.don't car for no body . More