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Williams Buick GMC
Charlotte, NC
351 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 351 reviews
March 11, 2016
oil change Went in for my usual oil change. Though I had an appt, it took over 10 mins just for the guy to put the info of my car into the computer. The guy stat Went in for my usual oil change. Though I had an appt, it took over 10 mins just for the guy to put the info of my car into the computer. The guy stated "looks like you had an appt with ...so and so... xxx cares who made my oil change appt for me, like I'm supposed to remember anyways because its not like the service guys at the desk are working on the cars anyways. Funny part is, the guy whom made my appt for me wasn't even assisting anyone, and didn't even ask if he could assist me. So what does that tell you. He just took his time getting the miles off my car the Vin number and so forth, like really why does it take over 10 minutes to collect this info and send my car back. Oil changes take over 30 minutes, xxxx I can go to jiffy lube or an independent service center and it takes 10-15 minutes. It just seems as though the the employees here don't care about good quality, timely service. Won't be going back anymore. Had to log back in... Benn here for an hour now, just for an oil change. Really, I understand sometimes it takes time or they might be busy, but no one should be waiting this long for simple service maintenance. Shameful. More
by chelsea fochtman
Employees Worked With
service center, Larry Atteberry, Scott Holloway
March 02, 2016
Great experience No pressure sales. Gene answered all my questions about the vehicle and followed up on a couple of minor things after the sale. Very happy with my new No pressure sales. Gene answered all my questions about the vehicle and followed up on a couple of minor things after the sale. Very happy with my new truck. More
by Nn8212qq
Employees Worked With
Gene Simmons
February 04, 2016
ALL EXCELLENT HELP AND SERVICE The experience helped to make a decision to lease the car we were thinking about.'''the attention the Dominick gave us took a professional approach t The experience helped to make a decision to lease the car we were thinking about.'''the attention the Dominick gave us took a professional approach to helping with the turnover of the car we leased previously More
by Morty82
Employees Worked With
Dominic Lariccia
January 27, 2016
Service They were quick and friendly. I appreciated the customer service. They got me in and out and took care of everything I needed. Thank you. They were quick and friendly. I appreciated the customer service. They got me in and out and took care of everything I needed. Thank you. More
by Keithimpala
January 26, 2016
Oil change I came in for an oil change. Upon my arrival, I was greeted in a timely and friendly manner. My service was completed within an hour. I came in for an oil change. Upon my arrival, I was greeted in a timely and friendly manner. My service was completed within an hour. More
by Tlrgonzalez
Employees Worked With
Larry Atteberry
January 26, 2016
effecient appointment I was in and out for my service appointment in 30 minutes, just as Lori had predicted. This was service for a recall which I was notified by the deal I was in and out for my service appointment in 30 minutes, just as Lori had predicted. This was service for a recall which I was notified by the dealership when the parts were in stock. More
by laura
Employees Worked With
Lori Turner
January 26, 2016
We. did not have a scheduled service. We had come in to pick up out all weather floor mats and the suv looked as if had over heated and the service department said they would check it out We had come in to pick up out all weather floor mats and the suv looked as if had over heated and the service department said they would check it out but they said it was most likely the rain water running down the front of the hood. Our wait was about an hour but all was good with the suv. More
by Linda65
Employees Worked With
Margaret Presnell
December 21, 2015
Professional and courteous Tracy Montes was my service consultant, she was very courteous and professional at her job. She explain the problem with my VW beetle and I was in Tracy Montes was my service consultant, she was very courteous and professional at her job. She explain the problem with my VW beetle and I was in and out in no time. I had just had shoulder surgery the day prior to bringing my car in for service and she was very concerned as to why I was coming to have my car serviced after surgery and was concerned about my safety returning home. More
by blfleming2013
Employees Worked With
Tracy Montes
December 15, 2015
Can't follow basic instructions Refuses to remove my email address from their distribution list, even though they must do so by law. Makes you wonder what other illegal things they d Refuses to remove my email address from their distribution list, even though they must do so by law. Makes you wonder what other illegal things they do, doesn't it? More
by BeingSpammed123
Employees Worked With
Bob Matzke, Dominic Lariccia, Derwin Hunter, Gene Simmons, Jason Williams, Rashad King, Nashanda Johnson, Margaret Presnell, Mac Chiagru
November 27, 2015
Very professional. They get you in and back out Because the sales associates are not pushy and over bearing. They listen to what you are saying and go above and beyond to help you reach your goal a Because the sales associates are not pushy and over bearing. They listen to what you are saying and go above and beyond to help you reach your goal and stay within your budget. The used vehicle that I purchased was immaculate and very sharp inside and out. I love it!!!! More
by Boxer
Employees Worked With
Bob Matzke, Nashanda Johnson
