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Wilkins Mazda - Service Center

Elmhurst, IL

4.5
114 Reviews

114 Reviews of Wilkins Mazda - Service Center

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August 16, 2023

The dealership and service center at the Hyundai on Elmhurst is very friendly, professional and have the work done in a timely manner More

by TG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Merki
August 16, 2023

I received prompt, helpful and courteous service during my service visit. My wait time for service completion was as promised. More

by SONJAMNELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lawrence - Very Good
August 15, 2023

Everyone was very helpful, answered all my questions. Most importantly my time, they didn’t waste it. More

by dawndesecki
Recommend Dealer
Yes
Employees Worked With
Gabriel Biggs and Arnold Cruz
August 11, 2023

This was a great dealership and service center. I had a great experience and will be back again. More

by jkurian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Barhoum
August 11, 2023

Always nice to have services for my car. Clean show room always and always nice front people. It’s a Japanese brand car and I guess the idea of sprits are existing at the entire of shop. More

by jm7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Barhoum
August 11, 2023

I was told it would take 1. 5 hours for the new anti-theft software installation and they were right on time with my car. I appreciated the fact my car was washed before they t More

by DGAGS1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Minogue, Nick Fornero
August 09, 2023

I was in and out in very quickly. Happy to have service check on my car as I was traveling a a few thousand miles. More

by dlfnlvr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesica Vidal
Aug 09, 2023 -

Wilkins Mazda responded

Thank you for the great review!!! We always do our best to make 100% of our valued customers smile. Happy Wednesday, Steve Foresta Operations Manager

August 09, 2023

Dealership is always courteous and efficient. Always tell me what needs to be done before working on the car. More

by okgfine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blaine Allred
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesica Vidal, Omar Barhoum
August 09, 2023

Great people to do business with. They take time to explain everything and to give you the best deal possible. The service department is courteous and professional. More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Applewhite
August 08, 2023

$189 just to detect to check why MIL light is on. Not really fare. I reached on time but my vehicle was standing outside the garage for 45 mins. Total time taken just to find out the issues was 3 hou More

by Abhi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blaine Allred
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesica Vidal, Omar Barhoum
Aug 08, 2023 -

Abhi responded

Not recommended at all. Charges are very high. 3 hours of wait time just get vehicle serviced or to find out the issue. Issues are injected while servicing and then again you will be charged more just to find out the problem. And then you will be asked to pay more to fix the issue. Think twice before you go to this place.

Aug 08, 2023 -

Abhi responded

NA

Aug 08, 2023 -

Wilkins Mazda responded

Abhi, Thank you for the review. Our technicians work on an hourly rate, and inspecting a vehicle issue is not a no charge. If you would have had us fix the car, the diagnosis time would have been used qwords the repairs. Hopefully this clears things up and we are able to service your vehicle in the future. Steve Foresta Operations Manager

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