Wilkie Lexus

I never write about bad experiences, but I could not get past our experience at Wilkie Lexus. My partner and I walk on the lot to look at the new Lexus CT. We had to call over a salesperson to ask questio past our experience at Wilkie Lexus. My partner and I walk on the lot to look at the new Lexus CT. We had to call over a salesperson to ask questions about the car. If you would have seen as drolling over the car, any sales person would have known we were a good prospect. Once we located a salesperson he told us very little about the car. Didn't ask us any question about our intent, what car we were driving, when we planned to buy, what brought us the dealership. He didn't even tell us his name until we asked him. We had to ask for a test drive. The salesman took the front seat and left my partner in the backseat. While test driving the car we recieved minimal explanation of the brand new Lexus CT. After the test drive the salesman didn't even ask for our phone number or email address. We thought maybe he was on salary and simply didn't care whether or not he sold a car. My partner and I are both in sales and couldn't believe this treatment. We left the dealership, went to Lexus of Chester Springs and pruchased our brand new Lexus CT. We will NEVER go to Wilkie again for sales or service. I would rather drive out of my way then do business with Wilkie Lexus. More

I called this dealership a couple times to see if they were willing to negotiate the price and the agents I got initially were not interesting in finding out my needs or trying to work with me at all. On were willing to negotiate the price and the agents I got initially were not interesting in finding out my needs or trying to work with me at all. On the third time I called I got an agent by the name of Kristy. From the first conversation she was pleasant, honest and very helpful. She made every effort to find out what my budget was and what I was interested in(unlike the other agents) When I got to the dealership everyone was very friendly and attentive. I am very very pleased with my purchased and also the service I received from Kristy. She made my first car buying experience easy and painless. I would highly recommend Kristy from Wilkie Lexus. More

Wow. I had previously typed about my horrible experience at Wilkie Lexus and I have to say, it was premature to say the least. I received a call from the General Manager about 10 minutes ago, and he rect at Wilkie Lexus and I have to say, it was premature to say the least. I received a call from the General Manager about 10 minutes ago, and he rectified the problem. I was really mortified about what had occurred there. But they were absolutely stand up people the way they dealt with me. It goes to show that, even though the car sales business can be dirty and cutthroat, there are still consummate gentlemen out there and they work and manage Wilkie Lexus. More

I just returned to Lexus after drivng a Mercedes for the past 9 years, and being dissatisfied with the service issues. Robert made the purchasing experience a pleasure, being patient as I test drove almost past 9 years, and being dissatisfied with the service issues. Robert made the purchasing experience a pleasure, being patient as I test drove almost every Lexus model, delivering the car to my house, answering questions after the sale and being a generally professional salesperson. More