Wilkie Lexus

love wilkie I bought an es350 at great price thanks to Sharief. Also had service done and they even changed oil free of charge. Plus they dropped and picked up ve I bought an es350 at great price thanks to Sharief. Also had service done and they even changed oil free of charge. Plus they dropped and picked up vehicle from home. Best dealership. Cherry hill lexus refused to do drop off service when called for oil change. More

Worked with Nick for several weeks to find a car. Told him exactly what I wanted. Finally there was a car being traded in that sounded like what I want. I stopped by on a Friday to look at it. Wouldn't him exactly what I wanted. Finally there was a car being traded in that sounded like what I want. I stopped by on a Friday to look at it. Wouldn't you know just 5 minutes before I got there the car went into the body shop for sap on the roof. This is a 2012 lexus SUV with 16,000 miles on it, and they can't get sap off of the roof. He told me to come back on Monday for a test drive. On Monday I called back to see if I could drive the car. Oh, bad news Nick tells me, someone came in over the weekend and put a down payment on the car, While it was in the body shop!!! That was the last straw. He knew on Friday that the car was going to be so,d to someone else and I doubt it was even in the body shop at all. The woman at the front desk there is rude and snobby. There is absolutely no parking, and when you want to see a car they have to go all over creation to find it. It is the worst dealership I have ever dealt with. The people are phony and they will lie through their teeth to try to get a sale. DO NOT USE THIS DEALER...THEY ARE HORRIBLE. After I put a review in line, they called me and tried to apologize....fat chance that is going to change anything. Then last week they sent me this creepy package to my house. They are pathetic! More

I have been going to this dealership for many years servicing my 2006 RX 350, which was excellent. I purchased a new ES 300h with Trung. This was the best experience I have ever had purchasing a car. M servicing my 2006 RX 350, which was excellent. I purchased a new ES 300h with Trung. This was the best experience I have ever had purchasing a car. My salesperson, Trung Tran, was very knowledgeable, polite and honestly couldn't have been better. Every interaction with the dealership was excellent as well from the sales team through the service department. High, high recommend this salesperson and this dealership. More

Recently I had an opportunity to work with Trung Tran during the process of purchasing 2013 RX350. I was also working with two dealerships during this time. Overall, I must say, Trung gets the highest ma during the process of purchasing 2013 RX350. I was also working with two dealerships during this time. Overall, I must say, Trung gets the highest marks from me for his customer service skills. He was very friendly and polite, prompt with answers to my questions and overall very curteous. I know for a fact, he called me couple of times during his days off to follow through with some of my questions. I would whole heatedly recommend Trung to anyone who is in the market to buy a car. Thank you Trung! I wish you lots of success in your career. Suseela Yalamarthy 989-996-0409 More

I was sure that I was going to get the BMW 5 series but ended up buying the Lexus G350 on the spot due to Trung's persona and knowledge of the car. He took his time to explain the features and reason why ended up buying the Lexus G350 on the spot due to Trung's persona and knowledge of the car. He took his time to explain the features and reason why or why not I should purchase the car. He was informative but not in a pushy way. He knew I knew nothing about the car and got me the best deal. He wasn't there to take advantage of me which I like in a salesman. Remember, I don't know anything about cars let alone Lexus. Instead of trying to sell me everything, he sold me on the things I need and gave me very good advice. Out of everyone there, I felt that he was the most genuine and sincere. I have never written a review on anything, but since I am so happy about his service and the deal I got on my car, I just have to let someone know. Literally, I didn't have to haggle or negotiate, I came in, genuinely told him I knew nothing about cars, and walked out with a good deal. I checked all my sources after the purchase and everyone said I got a good deal. I know, I should have checked before the purchase but I was happy with my purchase and the service I got. So when I heard I did have a good deal from my mechanics, friends, and family, I was elated. Not sure if all the reps in Wilkie are as good as him, but if you walk in there, try to ask for Trung Tran. More

Found a couple of prep-owned CT200h on autotraders.com and decided to stop by for a visit, long story short they did not have the vehicles, few days later I got a call back and told that they had another and decided to stop by for a visit, long story short they did not have the vehicles, few days later I got a call back and told that they had another vehicle came in at different price and as matter of fact this particular vehicle has more mileage(3100 miles) than the previous listed vehicles and priced at $ 1200 more than the previous cars. They said the reason for the price hike is because of their cost had gone up. O.K. understandable. So how about a new demo I asked, he quoted a price which is about $ 3,600 higher than the price I found on truecar(again this is a $ 36,000 MSRP car), after confronting him about the pricing, he simply told me to buy the car from the dealship I found on truecar (with a sarcastic tone). I did exactly what he said and purchased car elsewhere. I will not come back to this dealership, even though they are considered to be my local dealership. More

This was our first time entering a "better car" dealership and my wife and I did not know what to expect. Duy Tann was VERY helpful and PATIENT!!!! Getting keys to EVERY vehicle my wife was interes dealership and my wife and I did not know what to expect. Duy Tann was VERY helpful and PATIENT!!!! Getting keys to EVERY vehicle my wife was interested in. He was considerate during the nice long test drive even getting out to demonstrate some of the vehicle features. He appeared to be very knowlegdeable about the vehicle explaining many features of the ES 350 during the test drive and even programmed our phones o the car. Even the valet parking attendants were considerate, moving the stuff we had taken out of our old car to the inside out of the rain. The lounge is nice, they have Wi-Fi,it is clean and quiet. We set aside the day to look at a few dealerships, even had a non-certified extremely low mileage vehicle in mind (2010 ES 350 with 8500 miles), but Duy and his brother made us (esp my wife) feel so comfortable that we saw no need to look elsewhere. More

When I first came into Wilkie Lexus I was not looking to purchase a car. My mind was pretty set on purchasing an Acura TL type S from another dealer, but after talking to Duy Tran(new and preowned sales rep purchase a car. My mind was pretty set on purchasing an Acura TL type S from another dealer, but after talking to Duy Tran(new and preowned sales rep) I ended up looking at an IS250. He knows his cars and knows exactly what your looking for. Duy did everything he could to get me the car at the best rate possible but if it wasn't for another employee Anthony Abato(finance manager) I would not get my car at a 3.99%. I would definitely recommend this dealer to anyone who wants to purchase a car even if it isn't a Lexus. You may never know, you could drive home in a georgeous Lexus. More

Mr. Kim is fantastic and a true pleasure to work with. He spoke so highly of the Lexus vehicle that made us immediately fall in love with the vehicle. Mr. Kim is very knowledgeable and a pleasure to work He spoke so highly of the Lexus vehicle that made us immediately fall in love with the vehicle. Mr. Kim is very knowledgeable and a pleasure to work with. I would recommend him and this dealership over and over again. It was overall a great experience! More

The service advisor that was my favorite was Ryan Tepper, who unfortunately is no longer there. He always remembered my family and I, even when we bumped into him while out shopping, calling us by first and who unfortunately is no longer there. He always remembered my family and I, even when we bumped into him while out shopping, calling us by first and last name! Every service advisor I've had since Ryan left doesn't remember my name or recognize me. Being a customer for years longer than most of the service advisors working there, that's pretty poor commitment and customer service and relations. I could care less that they give me a red rose every once in a while. And then, there was a time where i needed my vehicle serviced as I was going on a long road trip and wanted my vehicle to be safe. I asked for a loaner, the service advisor said I had to wait 3 weeks. WHAT?! yes, THREE WEEKS! ok. so I asked for their complimentary service pick-up, drop-off service. oh wait....that is a FOUR WEEK WAIT! Are they serious?! So much for being one of the top elite lexus dealers in the area. So a family member and i drive 45 min's the next day to drop off my car. And guess what?! There were a bunch of loaner vehicles waiting there. I complained and requested a vehicle but the advisor wouldn't give me one because he told me I never requested one when I made my appointment. Of course, I was very furious. After I had picked up my vehicle the following day, I was waiting for them to call and inquire about my satisfaction with regards to my recent service visit. Well, whattya know, they never called. I called the sales manager there whom I purchased my car from and he was shocked at the treatment I was given and told me to call the next time it happened. Wait, the next time? Is this a common occurrence? Few months later, I had to bring my car in for service again. Great service! NOOOOOT! Same thing, I had to wait WEEKS just to schedule a service with a loaner or wait WEEKS for a complimentary pickup/dropoff. You know what's funny? BOTH TIMES I was dissatisfied with the service, they never called to inquire satisfaction of my recent visit. Sounds like poor and dishonest service to me! I complain again and this time, the service manager apologizes to me. I've been a customer with WIlkie for 14 years and he didn't even know my name. He said that I was suppose to get a loaner and/or complimentary pickup/dropoff both times my vehicle was in service because I was a valued long customer. Don't tell me that, tell the service advisors working under you! It didn't help that they damaged my 2003 LX470 when it was ONE MONTH OLD when i had brought it in for service. They put it on the lift and didn't realize the vehicle was so tall and crushed the driver side C-pillar. They waived my service cost for that day. Woop-dee-doo...you damaged my brand new vehicle! So, it came time for me to buy my third LX, the LX570. I've had enough of the poor customer service from Wilkie and decided to try Chester Springs. WOW, WHAT A DIFFERENCE!!!! Wish I had switched dealers a LONG TIME AGO! Experiencing similar situations, a few of my friends also no longer go to Wilkie anymore and we all go to Chester Springs. Don't waste your time with Wilkie and their service staff. They do not deserve the title "Elite of Lexus"...read the reviews, they speak for themselves. More