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Wilde Toyota

West Allis, WI

Overview
Employees
Reviews
Vehicles
4.7
4,966 Reviews
Welcome to Wilde Toyota, Wisconsin's #1 Volume Toyota Dealer*. Wilde Toyota is your full service Toyota dealer offering new Toyotas, certified preowned Toyotas, used car sales, Toyota parts and accessories, auto repair and financing. Wilde Toyota is a Toyota President's Award dealer -- Toyota's highest honor -- for excellence in customer service and satisfaction. Visit wildetoyota.com to see current new car specials and get money saving service coupons. Wilde is your foremost new and used car dealer serving all South East Wisconsin and it's surrounding areas: West Allis, Milwaukee, Brookfield, Waukesha, Wauwatosa, Greenfield, New Berlin, Franklin, Muskego, Greendale and Madison. *Per 2019 TMS Records.
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3225 S. 108th St.

West Allis, WI

53227

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Showing 4,966 reviews

November 15, 2007

Short Review: I would absolutely recommend this Short Review: I would absolutely recommend this dealership for, in my experience, a used car. If you know the exact value of the car you want to b More

by Direhaggis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Chilquist; Kris in financing;
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June 12, 2007

Sales manager refused to look at my research and basically told me he would only give me $100 of the already $4000 jacket up asking price. I brought in quotes from KBB, NADA, and Edmunds and he refu More

by rlblumm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Jun 08, 2010 -

Wilde Toyota responded

I am sorry you had the experience you did the last time you were in to our dealership. This is not a normal practice for us - and quite atypical. Since your experience we have had a few staffing changes, and hope you may still consider us in the future. Chad Wojtysiak Internet Sales Director 414-329-6008

March 30, 2007

I would not recommend because I signed for $500 and they pressured and scared me until I agreed to double that amount & change. Said he would give me a discount, and he did, 10% off. However, they wanted More

by kmh2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service manager, Mr Horton
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Jun 08, 2010 -

Wilde Toyota responded

I am sorry you had the experience you did the last time you were in to our dealership. This is not a normal practice for us - and quite atypical. Since your experience we have had a few staffing changes, and hope you may still consider us in the future. Chad Wojtysiak Internet Sales Director 414-329-6008

Jun 14, 2010 -

kmh2007 responded

I since got rid of my toyota and got a subaru and am much happier and repairs are much less often.

February 08, 2007

Oy. What a bunch of crooks. Promises were not kept regarding an amendment to an extended warranty. If you want a Toyota dealer in the area I'd try Safro. They've been fantastic. UPDATE 2010: War More

by badgermac74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Zanella, Travis, Justin
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Jun 08, 2010 -

Wilde Toyota responded

I am sorry you had the experience you did the last time you were in to our dealership. This is not a normal practice for us - and quite atypical. Since your experience we have had a few staffing changes, and hope you may still consider us in the future. Our GM is still the same, but both Travis and Justin are no longer with us due to some internal issues. Chad Wojtysiak Internet Sales Director 414-329-6008

Jun 08, 2010 -

badgermac74 responded

I actually just recently was there to look at a replacement for my Corolla and nobody even offered to come out and assist.

Jun 08, 2010 -

Wilde Toyota responded

I am surprised to hear this - and not happy at all with our staff for not being attentive. Given that our business has been slower than normal, we expect our staff to be very diligent with follow up. Do you recall when you were here? It could help with narrowing down if there were anything going on to cause this - I know we recently had a training that may have had a lot of our staff out. We should always have enough staff to assist. I will be bringing this up in our meeting for sure tomorrow. Chad Wojtysiak

Jun 08, 2010 -

badgermac74 responded

Yep, I dont' know who it was with but I know I was there around 2pm on Monday, May 24th. I want to trade in the '06 Corolla (only 50K miles) and perhaps look at a late model (08-09) Camry.

Jun 09, 2010 -

Wilde Toyota responded

I am surprised to hear that - especially on our pre-owned side. I know we have a lot of great pre-owned late model vehicles I would be happy to set you up with someone. Have you ever considered leasing? Toyota has some phenomenal leases right now on the Camry - and with a new vehicle purchase right now you get 2 years of free maintenance (up to 25,000 miles) as well as the low financing. I only suggest this because a lot of times for not much more we could offer a new vehicle. If there is something I can help with, please let me know. Chad Wojtysiak 414-329-6008

Jun 09, 2010 -

badgermac74 responded

I just submitted a lease application to see what my options are. I have my Corolla loan through Toyota Financial Services and that loan is done in December.

Jun 09, 2010 -

Wilde Toyota responded

I am not sure if you sent something directly to our dealership or not - I have not seen an application, though I wouldn't know who I am looking for either! Right now, even if you don't have perfect credit the Scion has a pure lease program as well which is really competitive. I know there would be a few options, we would be happy to go over with you. If you would like to set up a time, please let me know. Chad

Jun 09, 2010 -

badgermac74 responded

I'll give you a call here shortly.

Jun 11, 2010 -

Wilde Toyota responded

Hey Bradley, I know when you were here you mentioned that the issue with the warranty was resolved in the end. Not sure if it would be worthwhile for a revision of this e-mail. If you could write a new review that would be awesome though! I hope your view has dramatically changed :) Thanks again for your business. Chad

Jun 11, 2010 -

badgermac74 responded

Updated the exiting one's notes to reflect my recent experience. I'll write a new one once I get my Satellite installed on Monday, I'll consider the new purchase complete then. Renee was looking for teh title, did you get it? left it in an envelope with your and Renee's name yesterday. One more favor/question if you don't mind - Renee mentioned that I'm supposed to mention to the service person about the "Free 90 days" that come with my radio - does service not have a record of this? I'm a bit nervous they won't see or enter this code to allow for it. As an aside - we turned down the Toyota plan that they tried to sell us @ 1800. I've already gotten quotes from a couple other Toyota deals for the same plan at 1/3 the price. This was part of my issue the last time, I knew better this time :) Thanks again for everything this week! BB

Jun 14, 2010 -

Wilde Toyota responded

Thanks for the update, and nice personal referral. Let me know if there are any concerns with the Sat. Radio install.

Jun 14, 2010 -

badgermac74 responded

I have it in there actually as I type doing the install. They didn't seem to have my "you owe" paperwork so I was glad I brought my own. THey also didn't know about the Free 90 days on it, so I'm hoping they have that set. Any chance you know how they need to configure that?

Jun 14, 2010 -

Wilde Toyota responded

I'll get it done. I have the instructions for it. Chad

Jun 14, 2010 -

badgermac74 responded

You rock yet again sir!

Jun 14, 2010 -

Wilde Toyota responded

Thanks, I do what I can. I thrive on customer service - and am only satisfied when I have happy clients. As I hope you are! Radio is done (in case you didn't get the e-mail). See Barb in service. Chad

Jun 18, 2010 -

Wilde Toyota responded

Hey there Mr. Browne! I hope you've had more opportunities to enjoy your Satellite radio since you took delivery. I was hoping we might be able to solicit a new review from you, when you have time, on dealerrater. I trust your most recent experience was a stark contrast to your previous ones - and you can expect me to continue to take care of you in the future to the same degree. Enjoy that beautiful Red Camry! Chad

Jun 18, 2010 -

badgermac74 responded

Yes, and thank you for reminding me - I need to post a new rating. I'd also like to send a note of "kudos" to Joe if he's still the GM for both you and renee. Is he the guy to contact, and can I do that via email? BB

October 23, 2006

Recently I bought a used car from them,but the only positive aspect of the whole experience was the selection- I was able to find the vehicle I was looking for quite easily.Everything else only left a More

by gregkryca66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Jun 08, 2010 -

Wilde Toyota responded

I am sorry you had the experience you did the last time you were in to our dealership. This is not a normal practice for us - and quite atypical. Since your experience we have had a few staffing changes, and hope you may still consider us in the future. Chad Wojtysiak Internet Sales Director 414-329-6008

August 24, 2006

Brought an 06 Corolla in since the wheel well covering inside was falling off. Bought the car June 1 w/ 8300 miles on it - they purchased it on auction from a local rental company (It's Aug. 24th). Was More

by badgermac74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron in Service, Eric in Used Car Sales
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Feb 03, 2010 -

Wilde Toyota responded

My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I am sorry to hear about the experience you had with our service department. Our dealership continues to change our processes to evolve and, hopefully, create a better experience for our customers. I would like the opportunity to discuss with you your particular situation. You may contact me direct at 414-329-6008. Chad Wojtysiak Internet Sales Director

Feb 03, 2010 -

badgermac74 responded

This was FOUR years ago!? I'm curious why all of a sudden there is an interest now?

Feb 03, 2010 -

Wilde Toyota responded

As our processes change, and our focus broadens, there are more things we begin to take in to account. Your particular situation caught my attention because you have chosen to take your business elsewhere. While what happened to you in the past is not an ideal situation, we would hate for that to be your last impression of our dealership. Being that this has been several years, it is difficult for me to actually do anything for you at this point - but my main goal is to make sure that our business model prevents something similar from happening again. To answer your question as to "why now" - we have recently become a certified dealer with dealerrater, which gives us the ability to contact our customers that have reviewed our dealership. And again, in order to help prevent situations like this, I am contacting our customers. Please feel free to contact me at 414-329-6008, if you so choose. I sincerely hope that you would still consider doing business with us as an option, especially since you live so closely to us. Chad Wojtysiak Internet Sales Director 414-329-6008

Jun 08, 2010 -

badgermac74 responded

Iv'e come in to actually look at a potential replacement for my Corolla and was not even given the time of day when there.

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