Wilde Subaru - Service Center

Do not trust Wilde Subaru Service Dept Recently my daughter brought our 2013 Forester in for the airbag recall and we decided to perform the 90,000 mile maintenance support on the vehicle. Recently my daughter brought our 2013 Forester in for the airbag recall and we decided to perform the 90,000 mile maintenance support on the vehicle. I own 2012 and 2013 Foresters and have serviced them at Wilde from the beginning. Part of the $500 charge was to clean the back brakes and replace the brake fluid. When the work was supposedly completed, the also told her the rotors measured 1mm and needed urgent attention. My son is a former auto tech so he and a friend did the brake job at another deal after hours. What they discovered when pulling the brakes apart is that the cleaning never took place. Why would you even charge for it if the plan was to replace them soon? He also took photos showing the brake seals were never broken. The bottom line is that we were charged $260 for work that was never done. We replaced the brakes anyway since we had already purchased the parts. When we brought the old brakes to the service manager, Kevin, he agreed that no work had been done. He also agreed the brake fluid was never replaced. They were caught red-handed and agreed two weeks ago to send a refund check for $260 which was never sent to us. I don't believe anyone should trust this dealer or the service department. My daughter is 23 years old and funding her own schooling. She must have looked like an easy mark for these predators. I bought two vehicles from this dealer and have spent thousands on services over the past seven years. None of that seems to matter when there is an easy buck to cheat out of someone. Then to be caught red-handed and never follow through on the remedy. Truly despicable. You should make your own decision, but I will have nothing to do with Wilde dealerships in the future. More

Returned my car damaged Kept my daughters car for over 2 1/2 weeks for a recall. Upon getting it home, we noticed the passenger side directional had been completely broken of Kept my daughters car for over 2 1/2 weeks for a recall. Upon getting it home, we noticed the passenger side directional had been completely broken off and the lever that adjusts the back of the seat is now broken so the back of the seat can no longer be adjusted. My daughter contacted someone while out of state and I still haven’t received a call back yet. NEVER go here. More

Won’t ever buy a car here again. I bought a car from Wilde Subaru two years ago. I came in with my fiancé, paid in CASH, did all the negotiating, wrote my name first on the title and. I bought a car from Wilde Subaru two years ago. I came in with my fiancé, paid in CASH, did all the negotiating, wrote my name first on the title and.... my fiancé’s name ended up on my car. Guess my gender... To some this may not seem like a big deal, but every time I bring it in for service (ofcourse I was dumb enough to be tied to them with the service book), it is a slap in my face. I have told 5 people over the years to change it to my name. They all say, yes ofcourse. A kind receptionist even offered without me saying anything to change it. It has NEVER been done. Some may not understand this but I worked incredibly hard to purchase this car with no financial assistance from my spouse. It was the first car I loved that I bought and it is just disappointing. Also, on one occasion I was told I needed new break pads. I went to my dad to install these. He looks at them and they are perfectly fine. When I brought my car back, because of the book, this time they were perfect. I have had experiences like this too many times. I would pay extra to go to a dealership run by women where I didn’t constantly feel uncomfortable and taken advantage of, despite knowing as much as the male next to me. More

Mike in Service is THE BEST I bought 3 Subaru Foresters for my girls here. I will buying another Subaru for my son when he gets his license in a few months. The service departm I bought 3 Subaru Foresters for my girls here. I will buying another Subaru for my son when he gets his license in a few months. The service department is the best. The take the safety of my kids seriously. Mike always keeps informed. More

Very helpful experience ! I came in to get my 2012 Subaru tire pressure checked. By the time I left I bought a new 2016 Subaru. Chris Kusko is quite the salesman. He was helpfu I came in to get my 2012 Subaru tire pressure checked. By the time I left I bought a new 2016 Subaru. Chris Kusko is quite the salesman. He was helpful made me feel very comfortable . I would recommend him anytime. More

Buying experience good, service experience horrible Bought a 15' wrx about a year and half and go. The buying experience was good. Sales staff and finance staff were friendly and helpful. About a year Bought a 15' wrx about a year and half and go. The buying experience was good. Sales staff and finance staff were friendly and helpful. About a year after I purchased the car I noticed a small area above my windshield where paint started to bubble, rust, and chip away. Needless to say I brought my car in to Wilde subaru to have it looked at and to start the process of going through warranty to have it fixed. When I first arrived at wilde subaru it was difficult to find someone willing to help me. I kept getting told, "You have to talk to someone else." Seeing that there were four employees in the service area and only one car actually being serviced I thought maybe one of them would be able to help in finding the right person to talk to. No, I was wrong. Apparently staring at the floor was more important. I finally did find someone that could help me, and it was not a very pleasant experience. The gentleman that helped me was quite rude and only seemed like he was trying to rush me out of there. After taking some pictures of my car he told me I would have to take my car to manders auto body to get an estimate which I would not be able to do that day as "they are not open on weekends and I would have to come back another time." As it was a Saturday morning, I found this hard to believe and decided to check anyways. They were open and more than happy to help me. Talking to the service technician at manders they told me this absolutely should not be happening to my paint. They gave me an estimate which I then took back to Wilde subaru. As I got back to the service area at wilde the gentleman that helped me before was clearly upset that I did not listen to him about coming back another time and became increasingly rude. I was told that they would send all the information in and recommend that the repairs are made under warranty and would get back to me in a couple days when they hear from warranty. That was now several months ago, my car is still not fixed, I haven't gotten called back, I've called and still haven't gotten any answers. Love the car but might be time to start doing business else where. More