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114 Reviews of Wilde Subaru - Service Center
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October 18, 2022
I have been a customer at Wilde Subaru since 2016 and have always received great service in a timely manner. When I’ve had questions or concerns, they’ve been immediately addressed. I’m grateful that the have always received great service in a timely manner. When I’ve had questions or concerns, they’ve been immediately addressed. I’m grateful that the service department has a staff that are well prepared technically, and are 100% committed to great customer service. More
by B.L.
Employees Worked With
Albion’s Vinca, Kevin Schmidt
October 14, 2022
Easy to get in and out. They were really busy; not the easiest to make an appointment, but they did great with the service. They were really busy; not the easiest to make an appointment, but they did great with the service. More
by bill
October 10, 2022
Team did a great job servicing a recall and routine maintenance on my vehicle. My only suggestion for next time is to clearly provide an estimate of the time needed to complete the repairs ahead of th maintenance on my vehicle. My only suggestion for next time is to clearly provide an estimate of the time needed to complete the repairs ahead of the appointment. While the estimate of the time I was given the day of the appointment was very accurate by the service team member who helped me (nice job!). The time it took for the work was not within my expectations given earlier communication from the dealership. More
by craig.haubach
Employees Worked With
Not sure...I thought their name was Jordan, but it was in the service Dept.
September 30, 2022
Stu in the Subaru maintenance does a great job taking care of customers and keeping them up to date with their car needs. care of customers and keeping them up to date with their car needs. More
by Razor
September 22, 2022
My service rep was Bruce. He patiently answered my questions and assisted me in planning my car's future service. He did a great job of keeping me poste waited for my car. Com He patiently answered my questions and assisted me in planning my car's future service. He did a great job of keeping me poste waited for my car. Completion time was earlier than expected. Getting my 2015 Forester in shape to hand down to my granddaughter. My next vehicle will be from Wilde. Love Wilde. More
by sandib
Employees Worked With
Bruce
May 12, 2022
Ever part of today's service appt on my Outback is the stuff of customer success! Mike dialed it in at every turn - in and out when I dropped my car off, status messages along the way, notification when stuff of customer success! Mike dialed it in at every turn - in and out when I dropped my car off, status messages along the way, notification when it is done. These should all happen without much fanfare, but all too often it is the simple steps that are missed. And those matter. Mike nailed it all day today - well done and thank you! More
by Tim
May 11, 2022
Got in right the next day for oil change. Service was great, friendly and helpful staff. Adding a confirmation email after we make an appointment would be helpful. Service was great, friendly and helpful staff. Adding a confirmation email after we make an appointment would be helpful. More
by Kelly
Employees Worked With
March 12, 2022
I never give bad reviews on anything but this really deserves one. My daughter on 6/8 /21 took her Subaru Impreza into Wilde Subaru for a oil change, tire rotation and topping off of all fluids. She sai deserves one. My daughter on 6/8 /21 took her Subaru Impreza into Wilde Subaru for a oil change, tire rotation and topping off of all fluids. She said she waited almost three hours even though she had an appointment. The service writer came in a couple of times and apologized and said they are running behind and short staffed. 1500 miles later after taking a road trip and most being highway miles her brakes went out. On a previous visit the service writer recommended changing the brake fluid but said it was ok to hold off because the bill was so high from other work that had been done. I had a long conversation with him to make sure that was safe. There was no recommendation of it this time. I told her to take it back to where she had the brake job done a year and a half ago. They found that someone put the wrong fluid in the brake reservoir and it made all the rubber parts in the master cylinder swell and led to brake failure. This happens fairly quickly once the brake fluid is contaminated with another fluid. He recommended replacing all brake parts and hoses anything that got in contact with the fluid to the tune of 3 to 4 thousand dollars. I had the car towed back to Wilde because they were the last people to service the car and there is no way my daughter would even know how to or even check brake fluid. Why would she because she just had the car serviced there. Wilde refused to except any responsibility and said there is no way that could of happened at their shop. If there was any explanation how that fluid got in there I was willing to except it. Somebody made a mistake in that shop that is the only explanation. I talked to the mechanic, service manager and even the owner and they were total jerks. They offered me an employee deal on replacing the master cylinder and flushing the system their employee deal was $100 more than Schlossmann Subaru every day price. I towed it back to the shop that diagnosed the problem. They did a extensive flush to the system but said it may give trouble down the road. Well its back now the rest of the brake parts need to be replaced. The cost $2500 more. So Wilde’s mistake cost my daughter $3300. I owned a bicycle and ski shop for 38 years and yes we would make mistakes and had to suck it up and make the customer happy. Wilde doesn’t care about you just the bottom line. Please think about it before you do business with this dealership. Read through the many bad reviews on google. More
by doc
Employees Worked With
