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79 Reviews of Wilde Subaru - Service Center
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September 12, 2019
EXCELLENT AND ACCOMODATING! WALKED IN FOR AN OIL CHANGE 9/5/19 AROUND 4PM HAD NO APPOINTMENT. MIKE D. TOOK CARE OF MY CAR RIGHT AWAY! HE WAS AWSOME! HE HAS TAKEN CARE OF MY WALKED IN FOR AN OIL CHANGE 9/5/19 AROUND 4PM HAD NO APPOINTMENT. MIKE D. TOOK CARE OF MY CAR RIGHT AWAY! HE WAS AWSOME! HE HAS TAKEN CARE OF MY CAR IN THE PAST AND I WAS GREATFUL TO SEE HIM AGAIN. THE SERVICE WAS FAST AND FRIENDLY A GREAT EXPERIANCE! THANK YOU AGAIN MIKE! CHERIE CHRISTOPH More
by Cherie
Employees Worked With
MIKE DACHOWSKI (SPELLLING ?)
September 08, 2019
Not perfect WE took my wife's 2011 Legacy (I also own an Impreza) for airbag recall, brakes and the almost 120,000 miles services at 113,000. Needed service came WE took my wife's 2011 Legacy (I also own an Impreza) for airbag recall, brakes and the almost 120,000 miles services at 113,000. Needed service came to about $1400, Optional service another $1800. My wife decided to get everything done, including replacement of broken right side mirror and complete detailing. We received a loaner vehicle which we had for a week due to delay in getting parts, and Labor Day. Okay so far, but the interior detailing was terrible. Water and beverage stains looked untouched. Service advisor apologized but was still charged for it. Now my Impreza needs to go in. What to do? PS. I also scheduled the appointment on-line, where my additional notes were unread, leading to a delay in receiving parts. More
by Ridgewalker
Employees Worked With
Keely MacGregor
July 28, 2019
Do not trust Wilde Subaru Service Dept Recently my daughter brought our 2013 Forester in for the airbag recall and we decided to perform the 90,000 mile maintenance support on the vehicle. Recently my daughter brought our 2013 Forester in for the airbag recall and we decided to perform the 90,000 mile maintenance support on the vehicle. I own 2012 and 2013 Foresters and have serviced them at Wilde from the beginning. Part of the $500 charge was to clean the back brakes and replace the brake fluid. When the work was supposedly completed, the also told her the rotors measured 1mm and needed urgent attention. My son is a former auto tech so he and a friend did the brake job at another deal after hours. What they discovered when pulling the brakes apart is that the cleaning never took place. Why would you even charge for it if the plan was to replace them soon? He also took photos showing the brake seals were never broken. The bottom line is that we were charged $260 for work that was never done. We replaced the brakes anyway since we had already purchased the parts. When we brought the old brakes to the service manager, Kevin, he agreed that no work had been done. He also agreed the brake fluid was never replaced. They were caught red-handed and agreed two weeks ago to send a refund check for $260 which was never sent to us. I don't believe anyone should trust this dealer or the service department. My daughter is 23 years old and funding her own schooling. She must have looked like an easy mark for these predators. I bought two vehicles from this dealer and have spent thousands on services over the past seven years. None of that seems to matter when there is an easy buck to cheat out of someone. Then to be caught red-handed and never follow through on the remedy. Truly despicable. You should make your own decision, but I will have nothing to do with Wilde dealerships in the future. More
by IFRANKE.SCOTT
June 23, 2019
Returned my car damaged Kept my daughters car for over 2 1/2 weeks for a recall. Upon getting it home, we noticed the passenger side directional had been completely broken of Kept my daughters car for over 2 1/2 weeks for a recall. Upon getting it home, we noticed the passenger side directional had been completely broken off and the lever that adjusts the back of the seat is now broken so the back of the seat can no longer be adjusted. My daughter contacted someone while out of state and I still haven’t received a call back yet. NEVER go here. More
by saa04
Employees Worked With
Casey
June 22, 2019
Won’t ever buy a car here again. I bought a car from Wilde Subaru two years ago. I came in with my fiancé, paid in CASH, did all the negotiating, wrote my name first on the title and. I bought a car from Wilde Subaru two years ago. I came in with my fiancé, paid in CASH, did all the negotiating, wrote my name first on the title and.... my fiancé’s name ended up on my car. Guess my gender... To some this may not seem like a big deal, but every time I bring it in for service (ofcourse I was dumb enough to be tied to them with the service book), it is a slap in my face. I have told 5 people over the years to change it to my name. They all say, yes ofcourse. A kind receptionist even offered without me saying anything to change it. It has NEVER been done. Some may not understand this but I worked incredibly hard to purchase this car with no financial assistance from my spouse. It was the first car I loved that I bought and it is just disappointing. Also, on one occasion I was told I needed new break pads. I went to my dad to install these. He looks at them and they are perfectly fine. When I brought my car back, because of the book, this time they were perfect. I have had experiences like this too many times. I would pay extra to go to a dealership run by women where I didn’t constantly feel uncomfortable and taken advantage of, despite knowing as much as the male next to me. More
by 28yroldfemale
May 22, 2018
'get a second opinion Seriously, if you are relying on Wilde Subaru Service, you better get a second opinion or it may cost you hundreds! I brought my car in as the tire p Seriously, if you are relying on Wilde Subaru Service, you better get a second opinion or it may cost you hundreds! I brought my car in as the tire pressure light was on. They claimed the sensors in both front tires were out and needed replacement ($300+), and to be safe probably should just do all four tires ($500+). But they are all out of sensors so come back next week. So, I took my car to my neighbor's mechanic and guess what? Sensors were actually working perfectly fine. Turns out my husband put too much air in the tires. Thus, the light came on to notify my tires were over inflated. The cost from the professional mechanic? Just $50 to do the diagnosis. Beware. More
by Diane
Employees Worked With
Matthew Cheske, Michael Misiak
December 11, 2017
Customer experience - F, Quality of service - Incomplete I brought my 2010 Forester in to Wilde Subaru for a check-engine-light-on approximately one month ago. During that time, the car has been into the ser I brought my 2010 Forester in to Wilde Subaru for a check-engine-light-on approximately one month ago. During that time, the car has been into the service department three times, my wallet is two thousand dollars lighter and I still don't have it back. Explanations for the original cause of the problem have been numerous and ever-changing. Interest in the quality of my customer experience from general manager Peter Erkkila, to service dept manager Kevin Schmidt, down to advisor Ryan Hinkle has ranged from mild indifference, to repeated self-serving excuse-making, to hostile accusation. The last straw for me was today when the repair for my car was to have been completed (for the third time), I learned that another job had taken priority and that I'd have to wait yet again to get it back. I couldn't be more disappointed in the level of service I've received from this business. Absolutely amazing. At this point, I cannot be surprised if I will eventually have to dispute payment and file a formal complaint. More
by green forester
June 16, 2017
Never again Took my vehicle in for routine service to address two recall issues. Was told the service would take 4 hours. 4 hours turned into 5, which is still ok Took my vehicle in for routine service to address two recall issues. Was told the service would take 4 hours. 4 hours turned into 5, which is still okay. Then told technician had needed a break so it would be at least another hour. After almost 6 hours was able to drive away but didn't make it a mile. Car radio no longer worked. Car was stalling out. Brought it back and was told I should have waited for the car computer to "relearn". Was also told the problems I experienced didn't actually exist. I would have thought that was part of the service, that is, to return it in working condition. A loaner was offered, which is great, but what was needed was attention to the issues and not to simply deny what I was describing as potential problems that hadn't been there this morning. In the past my experience of the service here was professional and I felt comfortable with the safety and efficiency of my car upon leaving. Today, I leave not knowing or fully trusting if the work done today was to standard. I no longer feel comfortable having my car serviced at Wilde and will not return. More
by Subinwi
Employees Worked With
I don't know names
May 21, 2017
Bad service fixing to buying First all tried buying a car with sales mgrs in 2013 they had a set price with my trade in at 16 5 month later they told my dad no we said 18 I pulled First all tried buying a car with sales mgrs in 2013 they had a set price with my trade in at 16 5 month later they told my dad no we said 18 I pulled out after they played that game service couldn't put my dash back together blamed me for a rental car and was one of there employees and overtraining tried to fixa blower motor wouldnt fix and found out had burnt wire behind my dash and screwed up parts behind my dash like bolts broken found that out ata another dealership were they tying to kill me? More
by Chewbacca97
Employees Worked With
April 18, 2017
Mike in Service is THE BEST I bought 3 Subaru Foresters for my girls here. I will buying another Subaru for my son when he gets his license in a few months. The service departm I bought 3 Subaru Foresters for my girls here. I will buying another Subaru for my son when he gets his license in a few months. The service department is the best. The take the safety of my kids seriously. Mike always keeps informed. More
by Ob1
Employees Worked With
Michael Misiak
