Wilde Subaru - Service Center

I brought my Subaru Forester 2020 for scheduled service in this dealership service department already twice. My feedback is highly negative. On top of regular service, I asked the service advisor to adjust in this dealership service department already twice. My feedback is highly negative. On top of regular service, I asked the service advisor to adjust tire pressure to 35 psi and include a car wash and a light interior vacuuming that were supposed to be complimentary. Upon delivery the car back, the car wash and vacuuming were not done. Tire pressure was down to 30 psi even though it was indicated 36 psi on the service sheet. I pointed it out to service advisor and the service manager. They agreed to correct the issues and compensated my complaints by filling the full tank of gas. However, I was forced to wait additional 1.5 hours. On my complaint why it all was not done right first time, I received no answer but shrugs both from the service advisor and service manager. I am going to this dealership because I have a service package. When it expires, I will never be going again to this dealership service again. More

What a great dealership. I always have a great car purchase experience. When I take my Forester in for service, I feel like I am treated like I'm at a 5-Star hotel. Seriously I always have a great car purchase experience. When I take my Forester in for service, I feel like I am treated like I'm at a 5-Star hotel. Seriously. They go above and beyond in service and I know from my past experiences at other dealerships. The service advisers are all professional and super helpful and never take on a pressure sales role for anything. Loved my free car washes too! I let the Service Manager, Kevin Schmidt know that he has great employees! I am WILD about Wilde! More

I want to thank Kevin Schmidt the service manager For accommodating me and my concerns and providing me with a time slot for my 2018 Subaru Outback,I believe he went out of his way for a customer, I also accommodating me and my concerns and providing me with a time slot for my 2018 Subaru Outback,I believe he went out of his way for a customer, I also want to thank the service dept for explaining to me the radiator overflow and it’s operation for which I did not understand and addressing my concerns for the heating system within my vehicle, And I am still evaluating the heating system operation in my vehicle due to the warm weather. Thank you kindly, Thomas Arloszynski More

Always efficient service with good explanations beforehand. Waiting area is always clean nd inviting. Happy to have purchased from Wilde beforehand. Waiting area is always clean nd inviting. Happy to have purchased from Wilde More

I received excellent service on my last visit. The woman checking me in was very friendly and professional. My wait time was under an hour which I was very happy with. The woman checking me in was very friendly and professional. My wait time was under an hour which I was very happy with. More

Generally completes service in a timely manner. Provides multiple option to schedule maintenance center. Makes an extra effort to find coupons or special offers to reduce costs of routine maintenan Provides multiple option to schedule maintenance center. Makes an extra effort to find coupons or special offers to reduce costs of routine maintenance. More

I went to Wilde for an oil change and tire rotation one week before I was leaving for a trip to Colorado. I specifically asked for a safety check because I was going on the trip and would be driving throug week before I was leaving for a trip to Colorado. I specifically asked for a safety check because I was going on the trip and would be driving through the mountains. As I checked out I asked about the multi-point inspection and specifically about the brakes and tires. There was no paperwork for the inspection and I asked about that. I was told the service rep could not find the paperwork and that it had all checked out good. When I drove home, I heard a noise that sounded like brakes so I called back and asked again about the brakes or had the tire rotation done something weird. I was told all was good. The next day I drove my car and as I would come to a stop there was a noise so I took it back to the dealer, got a different service technician and waited. I was told I needed brakes, they were shot, and my tires needed replacing! I made another appointment for brakes and was never offered an explanation or apology. Considering I specifically asked for the safety check and asked about it I was lied to twice. I could have been driving in the mountains and had brake trouble or worse or tire trouble. Also I’ve had my car in multiple times since I purchased it new in 2014 for oil light going on and low oil levels between oil changes and it always passes the oil consumption test, ugh! We left one week after the oil change and the oil light went on in Colorado so we added a quart after testing and finding the level was low. Same thing on the way home. The trip was only two weeks! I never go any where without at least two quarts of oil in my car, just in case. i wish Wilde would do something about this because this is crazy! Not happy with my service and considering this is the third Subaru I’ve purchased from Wilde I may go elsewhere after this experience. I even told the second service technician I was not happy but nobody has reached out to me to apologize or see what they could do to make a better experience. It would also be nice to not wait 2 hours for an oil change. More

Went in for routine oil change and lube job. Comfortable waiting. Work done in good time. Comfortable waiting. Work done in good time. More

Having purchased my Forester at Wilde, I've always had service there. Ryan Hinkle was my service writer until my last visit on 10/22. Ryan was amazing and he has trained Abby who helped me. I observed service there. Ryan Hinkle was my service writer until my last visit on 10/22. Ryan was amazing and he has trained Abby who helped me. I observed her desire to provide outstanding service and her professional manner was appreciated. I will be scheduling more service soon and I am betting she will be my new favorite service writer. More

For the first time in many years, fell short of expectations. Short-staffed no communication. Texted one service person five times and left one voicemail, no response, needed an estimate for the se expectations. Short-staffed no communication. Texted one service person five times and left one voicemail, no response, needed an estimate for the services. The service person we always dealt with was never available. Had to look unexpectedly leave the car due to lack of technicians. Chris is the only one that took care of me appropriately while other young people sat around on their phones not even acknowledging the presence of other customers. I'm a very patient person, but this experience really frustrated me. I gave the experience three stars because of Chris. More