Wilde Subaru - Service Center

Service department is terrible now. . Have bought two Subarus from this dealership and serviced them there for years. Last couple visits have been horrible. Took new WRX in for issues w . Have bought two Subarus from this dealership and serviced them there for years. Last couple visits have been horrible. Took new WRX in for issues with infotainment and eyesight not working. Waited for over three hours and received no updates on what they were doing. Person shuttling car from service department was revving engine then slamming on brakes- absolutely unacceptable and made me unbelievably angry. Had tire plugged and couple days later the tire went completely flat while going 70 on freeway, almost caused accident. Clearly the plug was done incorrectly and took it to another dealership to have it looked at, that dealership called Wilde and they said “there’s nothing they would do” I will never go back and will make sure to tell everyone I talk to about Subaru dealerships to never go to Wilde! More

We recently moved to the area and needed our Outback checked out. Our service advisor, Dominic Spano, was OUTSTANDING in every respect! If you want the best service experience, call Dominic! checked out. Our service advisor, Dominic Spano, was OUTSTANDING in every respect! If you want the best service experience, call Dominic! More

Brought my vehicle in because it needed rear bearings, i told Ryan it needed bearings, he understood. 8 hrs later got a call and they said bearings are good. It is the heat shield making the noise. I told h told Ryan it needed bearings, he understood. 8 hrs later got a call and they said bearings are good. It is the heat shield making the noise. I told him i'm pretty sure it is the bearings. I was told again the bearings were good. He said but you do need brakes. So I said go ahead and fix them. A few hours later, got a call and figured the brakes were done. NOPE, i was told the bearings were bad and needed to be replaced. I asked what do mean you said they were good. Then i was told "well we never test drove the vehicle to see if they were actually bad" that will an additional $1600 cost. xxx I know you cannot look at a bearing and see that it is bad. I cannot believe they didn't test drive the vehicle. Basically, this was a bait and switch. I was total manipulated and played like a fool. BEWARE More

Friendly but also very busy. Had Uber to work while working on car. Didn’t receive call if & when car was ready. After getting ride from co-worker still didn’t know if car was re Had Uber to work while working on car. Didn’t receive call if & when car was ready. After getting ride from co-worker still didn’t know if car was ready. Thank fully was didn’t want to come back again. Was just there week ago waiting 2-hours & didn’t even look at it More

I thought bringing my car into a dealership would be a really good experience. I wouldn’t say my experience was that good. I had several concerns after picking up my car and then had to return to have my really good experience. I wouldn’t say my experience was that good. I had several concerns after picking up my car and then had to return to have my service inspection completed satisfactory. More

Your service here is excellent -- I wouldn't be travelling all the miles I do to have it serviced here if it were otherwise. Friendly service, efficient service, fair rates. God's Blessings, Mar travelling all the miles I do to have it serviced here if it were otherwise. Friendly service, efficient service, fair rates. God's Blessings, Mary Ward More

were very much on time, did the work in good time. The transportation driver we used was very nice and courteous! The transportation driver we used was very nice and courteous! More

Trey is a great service rep. Always extremely helpful and makes sure you get quality service . Always extremely helpful and makes sure you get quality service . More

This was my first visit to Subaru’s service center and Trey made me feel very comfortable and kept me informed Trey made me feel very comfortable and kept me informed More

Excellent service, efficient, minimal wait time, friendly staff. Just checked Wilde Subaru website and was disappointed I wasn't offered the $10 discount mentioned on the website. staff. Just checked Wilde Subaru website and was disappointed I wasn't offered the $10 discount mentioned on the website. More