Wilde Subaru - Service Center

Service technician was knowledgeable and friendly. Waiting time acceptable. Service area and waiting room clean. Coffee, water and snacks provided. Waiting time acceptable. Service area and waiting room clean. Coffee, water and snacks provided. More

Great customer focus; quality repairs; quality service interactions; loaners provided when needed; listens to concerns and address them. interactions; loaners provided when needed; listens to concerns and address them. More

They pointed out that my vehicle had a dirty engine air filter and a dirty cabin air filter, but didn't try to churn me for the extra profit. I respect that from a dealership. With a coupon I received, m filter and a dirty cabin air filter, but didn't try to churn me for the extra profit. I respect that from a dealership. With a coupon I received, my synthetic oil change was just over $50. That's a good price anywhere. More

Easy appointment making. Heath was wonderful to work with. Waiting time was very short for an oil change and tire rotation. Heath was wonderful to work with. Waiting time was very short for an oil change and tire rotation. More

Very happy with the outstanding service. It is comforting to know that you are appreciated. Thanks! It is comforting to know that you are appreciated. Thanks! More

Excellent service. Pleasant staff. Very thorough and kept us updated on the progress. Also washed our car when they finished servicing our car. Pleasant staff. Very thorough and kept us updated on the progress. Also washed our car when they finished servicing our car. More

Fantastic service always! Heath was great! Very kind and responsive . Fixed the problem very quickly. Heath was great! Very kind and responsive . Fixed the problem very quickly. More

Definitely was taken advantage of. They claimed to have no record of oil changes or previous maintenance even though I have taken that car to them in the past. They also blamed me for They claimed to have no record of oil changes or previous maintenance even though I have taken that car to them in the past. They also blamed me for not performing preventative maintenance event though I kept all documentation showing I have. Charged me $350 for a repair that didn't even fix the problem and they forgot to call me saying it was ready to be picked up. I go to pick it up and I had to walk around the service area clicking my key to find it as it was parked in a back lot. Then I brought it back and now they want an additional $4,500 for repairs that "might" fix it. They even charged me for the re-inspection. Every additional question I asked brought different explanations on what could be wrong. Changes will need to be made before I ever consider bringing a car to them again. More

Wilde Subaru is everything they claim to be. Kailee Frick has been there through 4 Subaru purchases and she was amazing!The service department is another big reason I have continued to support W Kailee Frick has been there through 4 Subaru purchases and she was amazing!The service department is another big reason I have continued to support Wilde Subaru. They stand behind their word. I look forward to a continued relationship with Wilde Subaru! More

I don't typically posts reviews of businesses, but I think my experience needs to be shared to hopefully improve the service experience for others and to perhaps gain attention from Subaru of America, I think my experience needs to be shared to hopefully improve the service experience for others and to perhaps gain attention from Subaru of America, Inc. My partner first took her 2013 Subaru Impreza Sport Limited with 110,000 miles in for service due to some issues she was experiencing with the CVT transmission, including general lag and stumbling with acceleration. The issue was diagnosed and the repair was authorized and completed without issue. However, we did also receive a notice and request to replace all exterior lights with a tech note that they were "inoperative." Having just driven the vehicle and knowing full well that all lights were operating correctly, we declined this service. Should we have trusted the service representative that this was a needed repair, that would have been another $500 to our current $1,500 repair bill. All lights operated correctly when we retrieved the vehicle, so I guess my question to Wilde is... why was this a recommended repair and how many other customers have authorized this with you knowing full well that no problem exists?? Which brings me to our biggest disappointment - directly after retrieving our vehicle, we began experiencing issues with the key remaining locked within the ignition switch, an issue we never experienced before the service was completed. So we booked an appointment and took the car back to Wilde and explained that this is a new occurrence and if it could be repaired under their service guarantee. They said no and that it would require $1,800 and a transmission/engine out service to complete. So, already skeptical of Wilde services, I looked into the Factory Service Manual and found a Technical Service Bulletin (#16-112-18R) which directly identifies a known issue and provides the service remedy - which nowhere states that it requires an engine/transmission out service. I have since completed the repair myself (which is not difficult if mechanically inclined) to a total parts cost of $130 and 1 hour of time with minimal difficulty. The cherry on top of the whole situation is that when we went to retrieve our car the service rep couldn't find it or the paperwork for 45 minutes. So Wilde Subaru - why are you treating customers like this and why do you not stand behind your commitment to service? It appears a recent change in ownership may be to blame, but I will gladly take my business elsewhere and recommend that others do the same as well. We have never experienced this level of disappointment with other Subaru dealerships. A follow up response would be appreciated. More