Wilde Subaru - Service Center

Very disappointing service experience! I brought my car in at 3200 miles for the first free oil change and a rattle I heard in the B-pillar on the drivers side. I was told they found the ra I brought my car in at 3200 miles for the first free oil change and a rattle I heard in the B-pillar on the drivers side. I was told they found the rattle and changed the oil, which they did. A few weeks later, the door sill molding fell off that was removed to find the initial rattle. I also check the oil and found it to be overfilled!! This is worse than being low on oil as it can cause oil to leak out of the seals. I called and made a Saturday appointment and when I arrived, only two service writers were there with unpleasant attitudes. I told them I would wait outside and about 45 minutes later my car was driven around to the front of the dealership. I waited and waited for someone to tell me if my car was done. I had to ask the receptionist for help locating a service writer. I ended up finding one myself and could not get an answer of if my car was done or not. I ended up wasting over 3 hours of my time waiting and then being told I had to return again to get the sill plate plastic cover replaced. If the original mechanic was honest, he would of replaced the sill plate from a new car in stock, double checked my oil level and sent me on my way. It has been six days and still no call from the dealer. I did not even get any final paper work from my last visit. More

I am bringing my 2010 Outback here for services since new. On my 36K service they first time mentioned air filter replacement. I dont know much about cars but when they took it out it was black full of b new. On my 36K service they first time mentioned air filter replacement. I dont know much about cars but when they took it out it was black full of bugs. I dont think air filter replacement is recommended every 36K but what do I know. I know for my other car this is done every year. And on top of everything they charge me $32 to replace it. I would be better of going to autozone and asking them to do it. I will not go back there for services. If they miss air filter what else I should have done by now? Midas here I come. More

Bought my new Subaru in July from Vicki. Have enjoyed my new car for several months now and love it. I have been a previous Subaru owner for the past 30 years. Vicki Kroeger (our saleperson)not only sold me new car for several months now and love it. I have been a previous Subaru owner for the past 30 years. Vicki Kroeger (our saleperson)not only sold me a brand new Subaru, but also was our salesperson in selling my wife a brand new Chrysler Town & Country. She also loves it. As good as my experience was with my puchase of the Subaru, I have had as great an experience with Subaru Service. They have treated me like a King. Can't say enough about Dave & Bryan in the service department. Thanks for the opportunity to work with you at Wilde Subaru! More