Wilde Subaru - Service Center

Customer experience - F, Quality of service - Incomplete I brought my 2010 Forester in to Wilde Subaru for a check-engine-light-on approximately one month ago. During that time, the car has been into the ser I brought my 2010 Forester in to Wilde Subaru for a check-engine-light-on approximately one month ago. During that time, the car has been into the service department three times, my wallet is two thousand dollars lighter and I still don't have it back. Explanations for the original cause of the problem have been numerous and ever-changing. Interest in the quality of my customer experience from general manager Peter Erkkila, to service dept manager Kevin Schmidt, down to advisor Ryan Hinkle has ranged from mild indifference, to repeated self-serving excuse-making, to hostile accusation. The last straw for me was today when the repair for my car was to have been completed (for the third time), I learned that another job had taken priority and that I'd have to wait yet again to get it back. I couldn't be more disappointed in the level of service I've received from this business. Absolutely amazing. At this point, I cannot be surprised if I will eventually have to dispute payment and file a formal complaint. More

Never again Took my vehicle in for routine service to address two recall issues. Was told the service would take 4 hours. 4 hours turned into 5, which is still ok Took my vehicle in for routine service to address two recall issues. Was told the service would take 4 hours. 4 hours turned into 5, which is still okay. Then told technician had needed a break so it would be at least another hour. After almost 6 hours was able to drive away but didn't make it a mile. Car radio no longer worked. Car was stalling out. Brought it back and was told I should have waited for the car computer to "relearn". Was also told the problems I experienced didn't actually exist. I would have thought that was part of the service, that is, to return it in working condition. A loaner was offered, which is great, but what was needed was attention to the issues and not to simply deny what I was describing as potential problems that hadn't been there this morning. In the past my experience of the service here was professional and I felt comfortable with the safety and efficiency of my car upon leaving. Today, I leave not knowing or fully trusting if the work done today was to standard. I no longer feel comfortable having my car serviced at Wilde and will not return. More

Bad service fixing to buying First all tried buying a car with sales mgrs in 2013 they had a set price with my trade in at 16 5 month later they told my dad no we said 18 I pulled First all tried buying a car with sales mgrs in 2013 they had a set price with my trade in at 16 5 month later they told my dad no we said 18 I pulled out after they played that game service couldn't put my dash back together blamed me for a rental car and was one of there employees and overtraining tried to fixa blower motor wouldnt fix and found out had burnt wire behind my dash and screwed up parts behind my dash like bolts broken found that out ata another dealership were they tying to kill me? More

Terrible, Terrible Service!!! Pulled in the express lube for an oil change. Two hours later, the oil change was completed. Quit going to this dealership years ago because of the Pulled in the express lube for an oil change. Two hours later, the oil change was completed. Quit going to this dealership years ago because of the terrible service. Thought I'd try them again since it's been a couple of years and they are 5 minutes from my house. Years ago this same car, had a leak in the tire due to getting new tires (someplace else). Came in for an oil change and asked them to re-seat the tire with the problem and charge me for the oil change and re-seating the tire. About 8 hours later, they called me and told me theyve been watching the tire and can't find a leak. Not what I asked them to do!!!! Today, all I need is an oil change and one of my tires has a bump on it which I am already aware of. Asked me to quote tires which I was ok with and specifically told them which tire I would want. All 3 quotes for tires did NOT have the tire I told them I wanted. Guess I'll be driving to the southside for service again. Terrible. More

No idea what they are doing/terrible customer service I brought my 2014 Subaru Impreza to this dealership to have my oil changed (which is not cheap)before I drove from Milwaukee to Michigan. On my way ho I brought my 2014 Subaru Impreza to this dealership to have my oil changed (which is not cheap)before I drove from Milwaukee to Michigan. On my way home I begun to smell oil and there was smoke coming out from under my hood. I took my car to the dealer in Madison and they discovered oil EVERYWHERE! The dealership had not tightened the cap, most likely cause they were in a hurry, and as a result I had a giant leak all over the hood of my car, In my brakes and belts. Now 6 months later my air compressor went out, coincidence? I doubt it, it probably happened from all the oil that saturated everything under my hood...the car is only a year and a half old! They ordered the part for the compressor cause they didn't have it on hand so I had to drive back again to get it installed....guess what, they order the WRONG part! No apology or anything so I had to make yet another trip to the dealership to get it installed. They parked my car in so it took them half an hour to get out of the back lot!!! This place is a JOKE! Do not take your car here! More

Poor Service Made repeated trips to have my car serviced and our car is still not fixed. The AT OIL TEMP light still goes on even after 3 trips to the dealer. Also Made repeated trips to have my car serviced and our car is still not fixed. The AT OIL TEMP light still goes on even after 3 trips to the dealer. Also they never correctly fixed the flap over the steering column. This has taken two trips and still not fixed. More