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106 Reviews of Wilde Subaru - Service Center
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June 23, 2019
Returned my car damaged Kept my daughters car for over 2 1/2 weeks for a recall. Upon getting it home, we noticed the passenger side directional had been completely broken of Kept my daughters car for over 2 1/2 weeks for a recall. Upon getting it home, we noticed the passenger side directional had been completely broken off and the lever that adjusts the back of the seat is now broken so the back of the seat can no longer be adjusted. My daughter contacted someone while out of state and I still haven’t received a call back yet. NEVER go here. More
by saa04
Employees Worked With
Casey
June 22, 2019
Won’t ever buy a car here again. I bought a car from Wilde Subaru two years ago. I came in with my fiancé, paid in CASH, did all the negotiating, wrote my name first on the title and. I bought a car from Wilde Subaru two years ago. I came in with my fiancé, paid in CASH, did all the negotiating, wrote my name first on the title and.... my fiancé’s name ended up on my car. Guess my gender... To some this may not seem like a big deal, but every time I bring it in for service (ofcourse I was dumb enough to be tied to them with the service book), it is a slap in my face. I have told 5 people over the years to change it to my name. They all say, yes ofcourse. A kind receptionist even offered without me saying anything to change it. It has NEVER been done. Some may not understand this but I worked incredibly hard to purchase this car with no financial assistance from my spouse. It was the first car I loved that I bought and it is just disappointing. Also, on one occasion I was told I needed new break pads. I went to my dad to install these. He looks at them and they are perfectly fine. When I brought my car back, because of the book, this time they were perfect. I have had experiences like this too many times. I would pay extra to go to a dealership run by women where I didn’t constantly feel uncomfortable and taken advantage of, despite knowing as much as the male next to me. More
by 28yroldfemale
Employees Worked With
Kevin Schmidt, Keely MacGregor
May 22, 2018
'get a second opinion Seriously, if you are relying on Wilde Subaru Service, you better get a second opinion or it may cost you hundreds! I brought my car in as the tire p Seriously, if you are relying on Wilde Subaru Service, you better get a second opinion or it may cost you hundreds! I brought my car in as the tire pressure light was on. They claimed the sensors in both front tires were out and needed replacement ($300+), and to be safe probably should just do all four tires ($500+). But they are all out of sensors so come back next week. So, I took my car to my neighbor's mechanic and guess what? Sensors were actually working perfectly fine. Turns out my husband put too much air in the tires. Thus, the light came on to notify my tires were over inflated. The cost from the professional mechanic? Just $50 to do the diagnosis. Beware. More
by Diane
Employees Worked With
Matthew Cheske, Michael Misiak
December 12, 2017
Customer experience - F, Quality of service - Incomplete I brought my 2010 Forester in to Wilde Subaru for a check-engine-light-on approximately one month ago. During that time, the car has been into the ser I brought my 2010 Forester in to Wilde Subaru for a check-engine-light-on approximately one month ago. During that time, the car has been into the service department three times, my wallet is two thousand dollars lighter and I still don't have it back. Explanations for the original cause of the problem have been numerous and ever-changing. Interest in the quality of my customer experience from general manager Peter Erkkila, to service dept manager Kevin Schmidt, down to advisor Ryan Hinkle has ranged from mild indifference, to repeated self-serving excuse-making, to hostile accusation. The last straw for me was today when the repair for my car was to have been completed (for the third time), I learned that another job had taken priority and that I'd have to wait yet again to get it back. I couldn't be more disappointed in the level of service I've received from this business. Absolutely amazing. At this point, I cannot be surprised if I will eventually have to dispute payment and file a formal complaint. More
by green forester
June 16, 2017
Never again Took my vehicle in for routine service to address two recall issues. Was told the service would take 4 hours. 4 hours turned into 5, which is still ok Took my vehicle in for routine service to address two recall issues. Was told the service would take 4 hours. 4 hours turned into 5, which is still okay. Then told technician had needed a break so it would be at least another hour. After almost 6 hours was able to drive away but didn't make it a mile. Car radio no longer worked. Car was stalling out. Brought it back and was told I should have waited for the car computer to "relearn". Was also told the problems I experienced didn't actually exist. I would have thought that was part of the service, that is, to return it in working condition. A loaner was offered, which is great, but what was needed was attention to the issues and not to simply deny what I was describing as potential problems that hadn't been there this morning. In the past my experience of the service here was professional and I felt comfortable with the safety and efficiency of my car upon leaving. Today, I leave not knowing or fully trusting if the work done today was to standard. I no longer feel comfortable having my car serviced at Wilde and will not return. More
by Subinwi
Employees Worked With
I don't know names
May 21, 2017
Bad service fixing to buying First all tried buying a car with sales mgrs in 2013 they had a set price with my trade in at 16 5 month later they told my dad no we said 18 I pulled First all tried buying a car with sales mgrs in 2013 they had a set price with my trade in at 16 5 month later they told my dad no we said 18 I pulled out after they played that game service couldn't put my dash back together blamed me for a rental car and was one of there employees and overtraining tried to fixa blower motor wouldnt fix and found out had burnt wire behind my dash and screwed up parts behind my dash like bolts broken found that out ata another dealership were they tying to kill me? More
by Chewbacca97
Employees Worked With
Kevin Schmidt
April 18, 2017
Mike in Service is THE BEST I bought 3 Subaru Foresters for my girls here. I will buying another Subaru for my son when he gets his license in a few months. The service departm I bought 3 Subaru Foresters for my girls here. I will buying another Subaru for my son when he gets his license in a few months. The service department is the best. The take the safety of my kids seriously. Mike always keeps informed. More
by Ob1
Employees Worked With
Michael Misiak
February 13, 2017
Very helpful experience ! I came in to get my 2012 Subaru tire pressure checked. By the time I left I bought a new 2016 Subaru. Chris Kusko is quite the salesman. He was helpfu I came in to get my 2012 Subaru tire pressure checked. By the time I left I bought a new 2016 Subaru. Chris Kusko is quite the salesman. He was helpful made me feel very comfortable . I would recommend him anytime. More
by grandma123
January 05, 2017
Buying experience good, service experience horrible Bought a 15' wrx about a year and half and go. The buying experience was good. Sales staff and finance staff were friendly and helpful. About a year Bought a 15' wrx about a year and half and go. The buying experience was good. Sales staff and finance staff were friendly and helpful. About a year after I purchased the car I noticed a small area above my windshield where paint started to bubble, rust, and chip away. Needless to say I brought my car in to Wilde subaru to have it looked at and to start the process of going through warranty to have it fixed. When I first arrived at wilde subaru it was difficult to find someone willing to help me. I kept getting told, "You have to talk to someone else." Seeing that there were four employees in the service area and only one car actually being serviced I thought maybe one of them would be able to help in finding the right person to talk to. No, I was wrong. Apparently staring at the floor was more important. I finally did find someone that could help me, and it was not a very pleasant experience. The gentleman that helped me was quite rude and only seemed like he was trying to rush me out of there. After taking some pictures of my car he told me I would have to take my car to manders auto body to get an estimate which I would not be able to do that day as "they are not open on weekends and I would have to come back another time." As it was a Saturday morning, I found this hard to believe and decided to check anyways. They were open and more than happy to help me. Talking to the service technician at manders they told me this absolutely should not be happening to my paint. They gave me an estimate which I then took back to Wilde subaru. As I got back to the service area at wilde the gentleman that helped me before was clearly upset that I did not listen to him about coming back another time and became increasingly rude. I was told that they would send all the information in and recommend that the repairs are made under warranty and would get back to me in a couple days when they hear from warranty. That was now several months ago, my car is still not fixed, I haven't gotten called back, I've called and still haven't gotten any answers. Love the car but might be time to start doing business else where. More
by Hockey
Employees Worked With
July 21, 2016
Terrible, Terrible Service!!! Pulled in the express lube for an oil change. Two hours later, the oil change was completed. Quit going to this dealership years ago because of the Pulled in the express lube for an oil change. Two hours later, the oil change was completed. Quit going to this dealership years ago because of the terrible service. Thought I'd try them again since it's been a couple of years and they are 5 minutes from my house. Years ago this same car, had a leak in the tire due to getting new tires (someplace else). Came in for an oil change and asked them to re-seat the tire with the problem and charge me for the oil change and re-seating the tire. About 8 hours later, they called me and told me theyve been watching the tire and can't find a leak. Not what I asked them to do!!!! Today, all I need is an oil change and one of my tires has a bump on it which I am already aware of. Asked me to quote tires which I was ok with and specifically told them which tire I would want. All 3 quotes for tires did NOT have the tire I told them I wanted. Guess I'll be driving to the southside for service again. Terrible. More
by Tammy Captain
Employees Worked With
Kevin Schmidt
