Wilde East Towne Honda

I called Wilde East Towne Honda for a service-related issue, and I was encouraged to bring the vehicle in as soon as possible. Upon arriving to their service department, Mike the service manager immediat issue, and I was encouraged to bring the vehicle in as soon as possible. Upon arriving to their service department, Mike the service manager immediately recalled the details of our phone conversation. Although they knew I was coming in 'sometime in the afternoon', I received exemplary service without delay. There were 2-3 people inspecting various things on my vehicle in no time - all I had to do is pull up to the service door of their heated garage. I didn't set foot outside until they arranged for their staff driver to shuttle me back home. Overall great experience - this is customer service at its best. More

I came into the Wilde East Towne Honda Dealership in 12/12/12 because I received a mailing to tour the new facility. I was immediately greeted by a receptionist who introduced herself and warmly welcome 12/12/12 because I received a mailing to tour the new facility. I was immediately greeted by a receptionist who introduced herself and warmly welcomed me to the establishment. She proceeded to walk me around and show me all the wonderful areas inside the dealer ship and told me a brief history. She even offered me coffee. At other area dealerships I have been too, normally the reception staff just points you in the direction you need to go and continues with what they were doing. I was pleasantly surprised and felt compelled to write a review about this company. Welcome to the area, Wilde East Towne Honda! I look forward to coming back! More

My wife and I were traveling through Madison when our Honda Accord began to have engine trouble. After calling around, we luckily were directed to Wilde East Towne Honda. Upon arrival, we immediately w Honda Accord began to have engine trouble. After calling around, we luckily were directed to Wilde East Towne Honda. Upon arrival, we immediately were impressed with the level of service, friendliness, and empathy we received. Unfortunately, though, our car needed extensive engine repairs. I can't speak highly enough of how helpful Mr. Spellman was during this difficult situation. Not only did the staff at Wilde East Towne Honda help us secure a rental car to continue on our journey but also helped ensure that the necessary paperwork was completed in order to authorize the needed repairs from Honda. During the entire process, I was continually updated on the progress of my vehicle. I never write reviews but felt compelled as the level of service provided far exceeded anything I ever could have expected. A big thank you to Mr Spellman and the staff of this dealership for putting customers first! More

My wife and I brought our Honda Civic to your service department this afternoon for a battery inspection. We were astounded by the customer service that we received. We were greeted warmly by a service department this afternoon for a battery inspection. We were astounded by the customer service that we received. We were greeted warmly by a service representative and within seconds had someone looking at our car. Cheryl was incredibly knowledgeable, friendly, and professional. She quoted us for a Honda battery, but after realizing that there wouldn't be one available until next week, she located and ordered an after-market battery which was installed within the time and price that she had initially given us. Not only that, but she updated us several times on the progress. While waiting in the waiting area, one of your employees noticed a woman in a wheelchair preparing to leave the room. He crossed the room, going well out of his way, to open the door for her. We just moved to the area and this was our first need for vehicle service. We have two Honda Civics and you can be assured that due to the superior customer service that we received today, you have our business for the next several years. Thank you. More