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Wilde East Towne Honda

Madison, WI

4.8
5,773 Reviews
Wilde East Towne Honda in Madison, WI, also serving Janesville, WI and Portage, WI is proud to be an automotive leader in our area. Since opening our doors, Wilde East Towne Honda has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Honda or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Wilde East Towne Honda will get you into the car or truck you choose with professionalism and attention to your needs. Wilde East Towne Honda has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Wilde East Towne Honda offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (608) 268-6130 if you have any questions or comments.
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5555 High Crossing Blvd

Madison, WI

53718

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Showing 5,773 reviews

June 27, 2013

What an overall great experience we had at Wilde Honda.. They were open late to help working families find the vehicle of their needs. Our salesman Sean was an outstanding individual that met every need we More

by flicks4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Stittleburg
June 22, 2013

We had a very pleasant car-buying experience. Everyone we dealt with was very friendly, helpful, and treated us with respect. Mary was great to work with. She is a very friendly, down-to-earth person and wor More

by Jon1941
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mary Liebig
June 19, 2013

We had a good overall experience with buying our car from Wilde East Towne Honda. Craig was very friendly and seemed to know quite a bit about the vehicles he is selling. We will definitely consider coming More

by jnhousley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pepe, Shawn Stittleburg
June 17, 2013

First of all-- I am a careful buyer. I evaluate many things before I step into the dealership and negotiate hard. When I started taking internet quotes for a CRV from dealers, Wilde east gave me (in t More

by vinchu00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Henderson
June 17, 2013

Wilde East Towne Honda is new to the Madison area but they are not new to the auto industry. I have been a long time Zimbrick customer simply because they were the only local Honda dealership around. T More

by bigdog202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Henderson
June 13, 2013

Great experience! I never thought I would use this expression to describe buying a new car but Wilde East Towne Honda made this a reality. My wife and I were comparing the Toyota Rave 4, Hyundai Tu More

by david03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Omejc, Eric Henderson
June 05, 2013

Buyers beware. I bought an Accord at the Wilde in Milwaukee 5 years ago. It was a fair situation, so thought I'd try the new business in Madison. We took our truck that we intended to trade along wit More

by heidi8
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Hidalgo, Eric Henderson
Jun 18, 2013 -

Wilde East Towne Honda responded

Heidi, we appreciate the opportunity to reflect on our customer service. Customer feedback provides us with better insight on our day to day business. We are disappointed your purchase experience did not meet our standards, and apologize for that. When purchasing a new vehicle, you should typically meet with two to three managers - the new car sales manager, new car assistant sales manager, and the business manager completing your paperwork. We are sorry you felt our new car manager said you were misrepresenting yourself. Our General Manager listened to all the recorded phone calls. Our sales manager actually stated that it was an honest mistake on the part of our sales person. There was never a comment that you were lying or trying to commit fraud. Our salesperson wrote the VIN number incorrectly, using a 4 in place of a Y, resulting in the mistake. This showed your vehicle as a 2004 model instead of a 2000 which made a significant difference in the trade value (http://en.wikipedia.org/wiki/Vehicle_Identification_Number). When running an auction report to find vehicle values the full VIN is not required - the first 10 digits represent the vehicle, where the last 7 represent the manufacturing plant and sequencing information. Unfortunately, because we did have the wrong vehicle information on the contract it became invalid. Understanding there was a mistake on our end, and in a gesture of good faith, we offered to have you return the vehicle and cancel the deal. You suggested the fair thing to do was to split the $3,500 difference on the trade-in value since you wanted to keep your new vehicle. Based upon your request, we agreed to split the difference and arranged to have your salesperson bring the paperwork to you to save you time and the long drive back to the dealership. Our management team is committed to providing exceptional service. Any time we fail to meet that we are disappointed, but will always look for ways to improve. Your experience will be shared with our sales staff and business office to educate and improve.

June 04, 2013

From the get go, the team at Wilde Honda was phenomenal! I originally stopped by the dealer to look at another car and as Emily Herritz and I were walking around the lot, I spotted the car I ended up purcha More

by usmcordee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Emily Herritz, Jorge Hidalgo
June 04, 2013

My husband and I have been looking for a van for some time. Using AutoTrader.com, we found several online. After looking and deciding what we wanted, I contacted the Wilde East Towne Honda Sales Depart More

by sfreimuth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pepe, Business Manager, Shawn Stittleburg
June 01, 2013

It was refreshing to work with Mary Liebig at Wilde East Towne. An experience earlier in the week with another dealer had me second guessing the need to make this purchase on behalf of my sister, Suzanne. More

by ebusher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Liebig
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