Wilde Chrysler Jeep Dodge Ram

We purchased our last 2 new cars from Wilde dealerships and had pleasant buying experiences. My wife Lynn works for a Minnesota company that provides company cars to its numerous employees in the metro-Mi and had pleasant buying experiences. My wife Lynn works for a Minnesota company that provides company cars to its numerous employees in the metro-Milwaukee area and many of those vehicles have come from Wilde dealerships – my wife alone has received 4 new cars from Wilde Honda over the past 8 years. Ask Chris Bergner how many cars Stubbe & Associates have purchased from him over the years. And, our business, Mosquito Joe of Waukesha County currently has 5 service vehicles, we add 1-2 per year. Our first 4 vans were Ford Transit Connects, but our most recent vehicle is a Ram Promaster and we’ve made the decision to phase out the Fords and replace them with the Ram’s. Naturally, Wilde would have been the logical choice for our new Promaster purchases. Based on our previous experiences with Wilde dealerships we were not expecting the treatment we received at Wilde Jeep when we were looking to buy a used Wrangler. We were actually disgusted by the way we were treated. The most important decision we make every day is how to spend our time. Lynn is a nurse case manager and is compensated on billable hours. I work in our Mosquito Joe business where outstanding customer service is our top priority. Lynn spent several hours at the dealer test driving a used Jeep which we wanted to purchase and it turned out that another salesperson had a buyer for it prior to Lynn being shown the vehicle. However, our salesperson Len, said that they had another one that just came in that was going through safety inspection, that would be available when that process was completed. Len was informed that we wanted that Jeep and we were told that as soon as it came out of safety inspection we could put a deposit on the vehicle to hold it. Len told us that his manager was made aware that we wanted the vehicle. We would also be trading in a used pick-up truck and Len provided us with a trade-in estimate for that vehicle subject to physical inspection. We were told to call the dealer daily to check if the Jeep had come out of safety inspection. When Lynn called and learned that the safety inspection was completed she attempted to put the deposit on the vehicle to hold it, as Len had said we could do. Len was off that day and Lynn was directed to another salesman, Scott, who informed her that she could not place the deposit on the vehicle, she would need to come in to the dealership. Lynn went in & test drove the Jeep, again she was told that she could not put the deposit on it, even though we had been told that by Len. I joined Lynn at the dealership, we called and received pre-approved for financing from our credit union, I was in one of our company vans, so I went and retrieved the pick-up that we would be trading in. I had received a cash offer from CarMax for the truck we were trading in which was the same as the initial offer we were given by Wilde. This cash offer price was shared with Scott, the new salesperson we were working with. We were ready to buy the Jeep and made the offer, our pick up trade was reviewed and the trade-in value came in $500 less than initially offered, $10,500 vs $11,000. We said we weren't going to take $10,500 for the trade when we could go a few miles away to CarMax and get $11,000. Scott took the $11k trade in value back to his manager and it was rejected so we walked away from the sale. Horrible business practice to tell us we could place a deposit on the vehicle to hold it, then told that we could not do that. We believe that Scott was poaching the sale from Len because Len was off that day which is why he wouldn't let us place the deposit. So at this point Lynn had spent 5 hours at the dealer and I had spent 3 hours, Lynn missed out on over $300 of billable hours and I had to reschedule 3 customers that I wasn't able to service that day. We understood that the trade-in estimate was subject to physical review, and if $10,500 was their offer, fine. Then, 30 minutes after leaving the dealer, Lynn receives a call saying that they would now give us $11,200 for the trade-in. They had 2 chances to earn our business with $11k for the trade while we were sitting there, we were ready to buy and they pushed us out the door, then tried to lure us back. Total BS. This is the type of game-playing that has earned car salesmen and auto dealers the low public opinion that they have. We received the $11,000 for our trade-in, found another used Jeep, called and provided a deposit over the phone to hold the vehicle, and then visited the dealer days later and closed the transaction within an hour. Quite the opposite of our experience with Wilde. You can be sure we won't be purchasing our company Ram Promaster vans from Wilde and we will be sure to let the owner of Lynn's company know how we were treated at Wilde, they highly value Lynn's opinion. We would recommend staying away from this dealer. More

Doug was very communicative and easy to work with at the end of my lease. end of my lease. More

Great sales person. Made my decision easy. This is my 12 car I’ve bought in my life. This was the best dealing with a dealership car I’ve bought in my life. This was the best dealing with a dealership More

Worked with Ryan Pennington to buy our new car. Buying a car is always a stressful process, but Ryan made it very easy. He checked in with us many times while we were waiting for certain things to get done. car is always a stressful process, but Ryan made it very easy. He checked in with us many times while we were waiting for certain things to get done. We discovered a tiny chip in the paint on our driver's door and Ryan has ordered some touch up paint and offered to meet us so we don't have to drive all the way to the dealership (it's not close to us). Our daughter will be looking to buy a car soon and we plan to go and see Ryan again when the time comes for that. The finance guy who had us sign all of the papers was great too. I am sorry I don't remember his name. He was helpful and made sure to describe everything. Good people! More

I had a very good experience with my used car salesman Jordan. He is very personable to work with. After we talked he knew exactly what I was looking for and found the perfect fit for me. I also enjoyed m Jordan. He is very personable to work with. After we talked he knew exactly what I was looking for and found the perfect fit for me. I also enjoyed my experience with the finance manager. He got us all the paperwork signed and figured out in a reasonable amount of time. I bought my new car at this dealership two years ago and came back to trade it in for an upgraded 4 wheel drive jeep. I would definitely recommend Wilde in Waukesha!! Robyn Sanders More

Some initial concerns and issues about service received at Wilde. Jay, the Service manager went out of his way to accommodate servicing my vehicle and understanding my concerns. Very impressed with J at Wilde. Jay, the Service manager went out of his way to accommodate servicing my vehicle and understanding my concerns. Very impressed with Jay. More

Dealing with Peter Spano and Guy Junk was a great experience when I recently completed my first lease ever. I had gotten it at Wilde in Aug 2018 and went back to explore my options as the end neared. experience when I recently completed my first lease ever. I had gotten it at Wilde in Aug 2018 and went back to explore my options as the end neared. Peter Spano was a fantastic (and patient!) resource as I learned the ins and outs of ending a lease. With the low car inventory due to COVID, I was kind of a high maintenance customer as i tried to figure out my best option over a 2 month span. Guy Junk also helped a great deal and he is a terrific customer-oriented sales pro. Lastly, JT in the finance department was the best I've ever dealt with at any car dealership. Kind, efficient, low-to-no pressure, and super competent. ** Bottom line: I got an excellent deal on leasing another JEEP with bonuses from JEEP and Wilde and left a very happy customer. More

Wow, great experience. Derrick in service took good care of me and my jeep. New to dealership, but I was impressed. Had 2 recalls and an engine code...they fixed it very promptly. Lots of smiles too. Th of me and my jeep. New to dealership, but I was impressed. Had 2 recalls and an engine code...they fixed it very promptly. Lots of smiles too. Thank you More

Working with Doug Rodriguez on the lease for my new Grand Cherokee. No wasted time, no heavy handed sales technique. Helped me find my best option! Cherokee. No wasted time, no heavy handed sales technique. Helped me find my best option! More

I had a great experience leasing my new 2021 Ram. I was first helped to fine my salesman by a gentleman I know as “The Mayor” Elijah Mader took over and put me into a Ram Laramie. Elijah was very professio first helped to fine my salesman by a gentleman I know as “The Mayor” Elijah Mader took over and put me into a Ram Laramie. Elijah was very professional, knowledgeable, and patient. He had to teach me all the new technologies in the truck. My finance guy, Justin Tillman, was great as well. He made the process as enjoyable as possible. I will tell others of my great experience. More