Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Wiesner of Huntsville
Huntsville, TX
15 Reviews
Filter Reviews by Keyword
By Type
15 Reviews of Wiesner of Huntsville
June 12, 2024
Took my car in running bad. .low power..they diagnosed and installed a new catalytic converter $3700.When I picked up car would still barely run..I barely got it home..been told .low power..they diagnosed and installed a new catalytic converter $3700.When I picked up car would still barely run..I barely got it home..been told by 2 mechanics cat had nothing to do with it..ECM was diagnosed as bad..Wiesner just took a stab and replaced most expensive thing first..Nobody has responded to my emails for 5 months now..I totally feel cheated !!2012 Traverse was bought at Wiesner in 2019..Felt like they would be fair..Bad choice.When I was picking up mechanic basically said he had no idea what was wrong..So just replace something expensive!Been a Wiesner customer for 25+years 10+cars..old timers in Conroe treated us right!! I am now 74 years old and totally upside down with this unreliable car.. More
by lindadyess50
Employees Worked With
Service writer,mechanic
March 13, 2023
Took car in for new transmission, scary, I can't do transmissions and never took my car to dealership for service, except under warranty repair. transmissions and never took my car to dealership for service, except under warranty repair. More
by Phillipm60
Employees Worked With
Steve Hildenbrandt
July 23, 2020
Dishonest sales lady Plain and simple my sales lady Terry had a real problem being open and honest. At least 4 different times she mislead me or withheld the whole truth Plain and simple my sales lady Terry had a real problem being open and honest. At least 4 different times she mislead me or withheld the whole truth from me, and always tried to make me think these were innocent mistakes. If you don't like surprises and you expect people to be truthful, then stay away from Wiesner Huntsville. More
by mromans
Employees Worked With
Terry
June 22, 2020
They aren't the dealership they used to be. I purchased the last three vehicles I owned at Wiesner. The last two were less enjoyable experiences than the one before. Don't send them customers. I purchased the last three vehicles I owned at Wiesner. The last two were less enjoyable experiences than the one before. Don't send them customers. They promise you they will send you $100 bill for every customer they receive from your recommendation. Don't believe it. I sent two customers over and they filled out paperwork stating that I sent them and they refused to give me the $100 for either one. I took one of my vehicles over to get an estimate for hail damage and they wanted to charge me $50 just for the estimate. This is a vehicle that I bought at their dealership. Service isn't what it used to be either. The cost of an oil change is now more than $100 and they won't even run it through their car wash for me. They used to do that without me even asking him to do it. More
by NotA HappyCamper
Employees Worked With
All
July 13, 2018
Chris Lovelady and Service Department top rated!! We were in Riverside Texas, June 2018, from Omaha, NE visiting family. My check engine light came on in my 2011 Chevy Cruze. We called Wiesner Chevr We were in Riverside Texas, June 2018, from Omaha, NE visiting family. My check engine light came on in my 2011 Chevy Cruze. We called Wiesner Chevrolet in Huntsville and Chris Lovelady went above and beyond to make sure we could get the car into their service department, get the warranty work approved (replacing entire turbo system), and have our car ready in a very timely matter so we could get home. The service mechanics and Mr. Lovelady are top notch and we are so appreciative of the extra effort they put in to getting my car fixed. I would definitely recommend Wiesner Chevrolet. Thanks again!! More
by TracyfromOmaha
Employees Worked With
Chris Lovelady
June 01, 2018
Detailing that missed the details On the recommendation of a friend, I took my car to be cleaned and detailed. Opted for the $40 package. I was told it would be an hour-and-a-half; n On the recommendation of a friend, I took my car to be cleaned and detailed. Opted for the $40 package. I was told it would be an hour-and-a-half; no problem. Two-and-a-half hours later, I inquired about their progress. It took 15 minutes to find out they had half-an-hour to go. An hour-and-a-half later, they finally told me my car was ready and someone would bring my car around... Difficult to do since the service desk handed me my keys after I paid. So that was another wait. As I was getting into the car, I noticed there were still crumbs in the console, dust on the dash board, and when I opened the back, sand all over the back seat and in the trunk that appeared no attempt had been made to vacuum it. I went back inside, couldn't find the attendant who had been helping me all day, but someone saw the look on my face and asked if they could help. When I showed them the uncleaned interior, they said they would take it back and clean it themselves. 30 minutes later, I drove away thoroughly unimpressed with even that job. I think they gave me the $20 job, gave it $10 worth of attention, and charged me $40 without blinking an eye. There is still sand in the back seat, and after closer inspection discovered they hadn't even lifted the floor mats when they vacuumed. I will NEVER go back there for anything, and will certainly never recommend them. More
by Won't B. Back
Employees Worked With
They didn't introduce themselves
March 06, 2018
Slow and wrong diagnosis Made appointment on Thursday and dropped off our work truck. Called on Friday and they said they would look at it Monday or Tuesday. Called again on T Made appointment on Thursday and dropped off our work truck. Called on Friday and they said they would look at it Monday or Tuesday. Called again on Tuesday. Service tech said he would start after lunch and call me back. Inquired about loaner. He used usual excuse they were all out but he would try. Never heard from him again. Called on Monday. Got put on hold. Left message for service manager. Second one. Called again got general manager. Service manager called me back in 30 minutes. Said he would be looking at truck and would loan us a service truck that had to be cleaned. Called later. Suddenly they had looked at truck and problem was not as bad as they thought. Got call 2 hours later and truck was ready. So unhappy with service. They said they had lots of repairs before me. Kept truck for 8 days. Lousy company. Bought truck there but never again. More
by Tx52
Employees Worked With
Kendrick. Perry Hall.
October 27, 2016
8 Days before they looked at my vehicle 8 days and a $450 Hertz Rental Car bill later I get a call to let me know that the issue with the vehicle is not covered under warranty. The service d 8 days and a $450 Hertz Rental Car bill later I get a call to let me know that the issue with the vehicle is not covered under warranty. The service department was so busy it took going down to the dealership a second time to even get them to look at it. In 20 minutes they diagnosed the problem, fixed it and charged me $90 for the work. That is reasonable and understand, but the fact it took 8 Days to even look at it is unacceptable and the fact they knew this and put us in a rental car is even worse (Just because its not covered under warranty. I have called multiple times to explain my case and the service guy is nice enough but says there’s nothing he can do. I would not recommend using this dealership for any service work as they think 8 Days is a reasonable amount of time for your vehicle to be parked before being looked at. Never in my 30 years of dealing with Car dealerships have I ever heard of or experienced this type of service. Even if this was covered under warranty GM is going to pick up the cost? I doubt they would have covered all those days. More
by James Farrell
Employees Worked With
Kyle and Perry
September 15, 2016
Charged me for fuel filter change when not needed.They charg They changed my fuel filter when not needed. After I paid for the fuel filter change service work they said I needed I noticed that they did not reset They changed my fuel filter when not needed. After I paid for the fuel filter change service work they said I needed I noticed that they did not reset the fuel filter gauge I still had 37% life based on my vehicles fuel filter monitor. They were not customer friendly at all. More
by Tim
Employees Worked With
Service Manager
