Wiesner Buick GMC

I owned a car that was 10 yrs old. It had some problems, so i started looking for a new/used vehicle. I had been to several other places that they harassed or I couldn't even find a person to help me. We we so i started looking for a new/used vehicle. I had been to several other places that they harassed or I couldn't even find a person to help me. We were driving down 45 and I told my friend thats my new car, he laughed and we turned around and went back, which you all were closed, so i went by the next day and talked to Ron and said I want that car and he said its yours, lets start the paperwork. I didn't think I would be able to get it, but the finance lady and Ron worked it out and I thank them for that, because i love my car. I went to weisner and Ron was very nice and the finance lady was also a very nice person. I had never bought a vehicle, through financing before, but Ron and the lady talked me through it and answered all my questions. As for the price, the car was priced for one price, but the marquee sign had a lower price and I did end up for getting it lower than both prices. More

My husband and I drove six hours to Conroe, TX to purchase a 2010 Buick Lacrosse. We arrived and told the sales person (Kenny King) we knew exactly what we wanted, we knew how much we wanted to pay, purchase a 2010 Buick Lacrosse. We arrived and told the sales person (Kenny King) we knew exactly what we wanted, we knew how much we wanted to pay, and we already had our own financing. We told him how much we hated car shopping and we didn't want to be there all day. We specifically went to the Conroe location because we used the USAA car buying service and were referred to Wiesner Buick. Wiesner had a sad inventory of maybe three Lacrosses to choose from - none of which were what we wanted (color and model). The new car sales manager insisted he could get the car we wanted from another Buick dealership - he just had to work it out with the only dealership in Texas (Hearn, TX) that had the model and color Lacrosse we were looking for. My husband and I went to lunch hoping when we got back we would have an answer. When we returned, the sales manager said he was waiting for the other dealership to call him back. At this point, three hours had passed. After an additional hour of waiting, the sales manager announced the other dealership had agreed to the dealer trade, and we would have the car the following day. We waited ANOTHER hour for the paperwork to be completed so we could sign for the sale (no dealer financing necessary). We finally met with the finance department, signed paperwork and were out the door after five long, brutal hours. After initially giving us a low-ball offer on our trade-in, they agreed to pay it off; after all, we owed less then what it was worth. Anyway, we cleaned out our trade-in and went home in a loaner Lacrosse. The next day, my husband called Wiesner to find out the status of our vehicle - had it already left the Hearn, TX dealership? The sales man, Kenny, told him the Hearn dealership had still not agreed to the dealer trade and they were still working on it. WHAT??!?!?!?!?! My husband and I were livid. We thought we owned the car and now were being told there was a possibility we weren’t going to get it after all. The sales manger lied to our face as he shook our hands and kept us there five hours knowing full well he had not worked out the dealer trade. I immediately called the Hearn dealership and was told by the owner’s father they had NO intention on trading the vehicle because the Conroe dealership did not have anything they needed or wanted. The sales manager at the Conroe dealership was still lying to my husband as I was on the line with the owner from the other dealership. Bottom line, there was an utter lack of integrity and professionalism displayed by Wiesner Buick. We completely wasted our time and energy! That very evening my husband drove two additional hours to the Hearn dealership and purchased our vehicle within an hour and a half. Wiesner Buick should be ashamed of their shady and unethical business practices. They do not deserve your business. STAY AWAY if you value time and honesty!!! Oh and here’s the kicker - after I demanded they bring us back our car and pick up theirs, Kenny, the so-called sales man, rudely exclaimed he should have us take them back their car but they would go ahead and bring us back our car to “be done with it.” Also, when I told Kenny how upset I was he stated, "it's just like anything else in life - xxxx happens." Wow…that's the type of people you have working at your dealership Mr. Wiesner - hope you're proud... More