Wide World of Cars BMW

Very disappointed and disgusted how this is suppose to be luxury dealership and somehow they treat customers with so much lies and no communication especially from management staff and also the false adverti luxury dealership and somehow they treat customers with so much lies and no communication especially from management staff and also the false advertisement that they took down when I been going back and forth with them and I had screenshots but it’s been over a month and issue hasn’t been resolved or I haven’t been contacted by no one worste experience I had I would say save your money, time and frustration More

I have been an owner of a BMW since 2016 and of an Audi since 2007. In August of 2020, I purchased a vehicle from one of New Country Motor Group’s dealership—Wide World BMW Dealership in Spring Valley, NY. since 2007. In August of 2020, I purchased a vehicle from one of New Country Motor Group’s dealership—Wide World BMW Dealership in Spring Valley, NY. It was by far the worst experience I have ever had with a dealership. Emblematic of the experience, I took your dealership to small claims court, the judge ruled in my favor ordering the dealership to pay my rental fees (which is far from all the costs accrued), but your dealership has failed to pay the judgment. I am now asking the Court Clerk to have the Sheriff collect the payment. This is shocking. My experience with your dealership began at the time of purchase. The salesman (Brian Waters) lied at several points throughout the purchase of the vehicle, and the sales manager (William Gallagher) and general manager (Brian Sorcer) failed to address the lies of the salesman – which indicates to me that the disingenuous practices come from the “top” down of this organization. I had no option to file a complaint with small claims court. I had been servicing my vehicle with Wide World BMW Dealership and while I was in the dealership on August 29, I looked at the car inventory. I had started to look for a new car to purchase. Brian Waters (the salesman) showed me a 2020 courtesy X2 model. I did not find the base model appealing so left the dealership with no intention of purchasing a vehicle. Soon after I left, the salesman emailed me to inform me that there was another X2 available with the M sport package. I returned to the dealership, test drove the vehicle, and decided to purchase it. However, it was only after I signed what was a purchase agreement that the salesman Brian Waters disclosed that the car was not available on that date. Up to that point, there was absolutely no mention that the car was not available. I had been hoodwinked. The salesman then told me that the car would be available in a couple of days, and that he would deliver it to me on Wednesday (September 2). This turned out to be yet another lie. It took the dealership one month to deliver the car (September 26). During the one month period, I had to rent a vehicle, and again was told by the salesman that the dealership would cover the rental fees accrued (see attached). But when it was time for the dealership to reimburse me for the costs of the rental fees that they agree to pay, they did not. The dealership (Sales manager William Gallagher and General Manager Brian Sorcer) did not honor their word. I had to go through all the effort to file a claim in small claims, wherein the judge ruled in my favor. To add further insult to this whole process, William Gallagher stated that I knowingly traded in a vehicle that had problems. I find William Gallagher’s claim completely offensive. I had been servicing my vehicle with Wide World BMW Dealership and had just been told by the service department that it was in excellent condition. So, when I service the vehicle at the dealership, it is in excellent condition, but when I trade in the vehicle, it is not? Moreover, when your dealership sold my previous vehicle, there was no information at all on Carfax report that the vehicle had the problems they claimed it to have. I’m attaching the Carfax report here. This means that, either William Gallagher lied to me about my trade-in having problems to get out of paying for the rental (and the rest of the shoddiness) and the vehicle was in good condition as was told to me by their own service department and reported on Carfax OR William Gallagher lied to future customers by failing to disclose to Carfax the full history of the vehicle. Regardless, William Gallagher and your Wide World BMW are lying to customers. The favorable judgment from the small claims hearing does not undo all the misrepresentations and the emotional toil, time lost, and financial losses that resulted from Wide World BMW’s actions. I have spent countless hours dealing with the dealership. Moreover, the vehicle delivered to me was worth less than the one I agreed to purchase—it had one more month of wear and tear and an additional 2500 miles, compared to the vehicle I agreed to purchase. Finally, despite the small claims court ruling, your dealership has failed to pay the judgment. My experience with Wide World BMW Dealership in Spring Valley, NY has been one full of misrepresentations and outright lies. I expect more from any reputable dealership, and I certainly expected more from a BMW dealership. Wide World BMW dealership works like a sleazy used car lot than a dealership from a world class automaker. I will certainly not go through this awful experience in the future and am warning my family and friends about this unimaginable experience. I will also be posting a review on BBB’s website, highlighting my experience of having to go to small claims court and the dealership’s misrepresentation via omitting information from Carfax. Customers should be warned about Wide World BMW dealership’s shoddy sales practices. More

Prompt, pleasant and accurate information with purchase. Hassan Pires was in contact and provided me accurate information about the car and buying process. Made sure I understood the dealerships policies Hassan Pires was in contact and provided me accurate information about the car and buying process. Made sure I understood the dealerships policies so that I could make an informed decision. Everyone was pleasant, helpful and honest throughout the buying process. More

I recently purchased a BMW remotely from different state with limited warranty. When I received the car, the car had problems. I brought in my car to the Wide World BMW since I've been had a very good exper with limited warranty. When I received the car, the car had problems. I brought in my car to the Wide World BMW since I've been had a very good experience with this dealer. Allison Hull the service advisor was really professional and treat my issue as if it was hers. She took care of the warranty and fought with them to get the best coverages. Overall I was really happy with the service provided and would recommend anyone looking for a BMW dealer. More

Just leased my first BMW with Alan Himmelfarb. He made the whole process easy and painless. He was the consummate professional and I would recommend Alan and the dealership to anyone considering a BMW. the whole process easy and painless. He was the consummate professional and I would recommend Alan and the dealership to anyone considering a BMW. More

Just purchased our first BMW with Alan Himmelfard. From the test drive to the search for the perfect car, Alan was professional, informative, accessible and, helpful. He made the process enjoyable. Kudos the test drive to the search for the perfect car, Alan was professional, informative, accessible and, helpful. He made the process enjoyable. Kudos to a job well done. More

Ask for Dandre! I hardly ever write reviews but I felt I wanted to for this young gentleman. Deandre was top notch from start to finish. I purchased a preowned x3 from him. He found the car I was looking fo wanted to for this young gentleman. Deandre was top notch from start to finish. I purchased a preowned x3 from him. He found the car I was looking for and worked with me to ensure all my needs were met. He went above and beyond exemplified the 5 star service you want especially when purchasing a luxury vehicle. Don’t hesitate to do business with him and his colleagues over at wide world :) More

Alan Himmelfard was our sales rep. What a pleasure to deal with Alan as he was very informative and really knew the vehicle well. Alan is a true professional and made the process painless. This is our deal with Alan as he was very informative and really knew the vehicle well. Alan is a true professional and made the process painless. This is our first BMW and our first experience with Wide World BMW. Based on our experiences, not only with Alan but with Josh, as well, Wide World has gained another very satisfied customer. More

I purchased a 2011 BMW X5. One promise that was made before purchase was the fan speed button would be fixed, because it was cracked and worn out. I was told that the button was on back order and will b before purchase was the fan speed button would be fixed, because it was cracked and worn out. I was told that the button was on back order and will be replaced after pickup. Well 3 weeks go by and our salesman will not retire our calls. As I keep calling and speak to manager after manager with them telling me that they will call me back once they figure things out 3 months go buy. These people so far have lied multiple times and have shown poor customer service. I will be purchasing another BMW this year but it will not be through Wide World. More

Thank you to Alan Himmelfarb for a very smooth lease process he’s a real professional I would definitely recommend wide world because of Alan to my friends and all employees!! process he’s a real professional I would definitely recommend wide world because of Alan to my friends and all employees!! More