Wickstrom Auto Group

Not only am I impressed with the great Ford lineup, but buying my new Ford Focus at Wickstrom Ford has been my best ever auto purchase. Manny Avila was very helpful and knowledgeable, and made sure that t buying my new Ford Focus at Wickstrom Ford has been my best ever auto purchase. Manny Avila was very helpful and knowledgeable, and made sure that the deal went off smoothly, quickly, and without a hitch. Manny and Wickstrom met the price I expected going in, and there were no surprises or challenges to making this happen with the least amount of hassle possible. The whole thing was an efficient and stress free process, and what can be less stressful than getting a great car at a great price? Wickstrom Ford and Manny are the folks to go to for anyone that is looking for a fair deal and a no-nonsense auto purchase experience. More

I have bought several vehicles throughout the years from Wickstrom Chrysler Jeep Dodge Ram dealership. The first time I went there, i was very pleased by the way they treated me They didn't pressure me into Wickstrom Chrysler Jeep Dodge Ram dealership. The first time I went there, i was very pleased by the way they treated me They didn't pressure me into buying any specific vehicle or come runing up to me once I entered the show room (which most dearlships do from my experiance). I did alot of research on the type of vehicle I wanted before I went there. I decided to go there because it's near my house. i picked the first salesman I saw who was Joe Burley. I told him what I was looking for. So he took me outside and showed me several models and let me choose which one I wanted. He then sat down with me to work out a deal that I could afford. I feel so comfortable doing business there that keep going back there and everytime I do the deals get better and better. Keep up the great work! More

Trust is very important when getting a new vehicle. Ashley Feck, the sales rep I worked with was very friendly, made me feel very comftorable, and seemed to care more about what would be best for me ov Ashley Feck, the sales rep I worked with was very friendly, made me feel very comftorable, and seemed to care more about what would be best for me over any comission made due to a sale. Not only did I walk away with a car that I love but also walked away knowing that Wickstrom Auto Group will be me dealer choice from here on out. Thank you again for everything Ashley Feck and Wickstrom! More

I had a long time to shop for my car and went to nearly every dealership in about a 20 mile radius. I looked at every brand and when I found a model I liked, I shopped multiple dealerships. Wickstrom was every dealership in about a 20 mile radius. I looked at every brand and when I found a model I liked, I shopped multiple dealerships. Wickstrom was the gold standard and nobody else came close. Great inventory, beautiful dealership, small perks like complimentary beverages, and very relaxed and real service. They have zero "smarm factor" and are sensitive to customer time. Clearly the tone comes from the top - these people are well trained, across the board, to provide great service. Our salesman, Jared Nelson, was fantastic. Though 7 months had passed since we had last looked at the car, when I returned prepared to buy, Jared greeted both my son and I at the door, by name. He remembered why we were looking for a car, what we wanted, all that we had previously discussed - without looking it up on his computer. That was pretty darned impressive. It just got better. Though I still didn't know if I could afford the car, I asked for a bottom line and got one - within MINUTES! I couldn't believe it. Normally, in my past experience, getting the actual price required that I make myself comfortable, bring a book - get settled for hours of irritation, alternated with mysterious periods of lengthy waiting. That in my memory, I couldn't believe that Jared came back within moments and presented a professional written quote, showing all of the available terms in one simple document. It very clearly spelled out the bottom line price, tax, title, license, interest and options for monthly payments - no room for misunderstanding or manipulation. Jared laughed when I pulled out the dog-eared hand-scratched "estimate" given to me by a competitor up the road in response to my same request for a "bottom line". We agreed on the price, and like clockwork we closed on the sale. While I completed the few very streamlined purchase documents, Jared had the car detailed and filled with gas. By the time I left, in well under an hour from the time I asked for the pricing, the electronics were programmed - phone in sync with the hands free, clock set, garage door opener button programmed, and so on. All of my questions were fully and competently answered. I'm really enjoying my new car and telling everyone about this great experience. Even more telling of their service is that I changed my mind and wished to cancel an add-on service I had purchased a couple days after the sale. It was handled graciously, with two acceptable options offered to me to remove the unwanted service from my purchase contract. I think it is very telling how customers are treated when a sale is done and the car delivered, and they got another A from me for managing this with consideration, even though the error had been mine. More

This dealership came highly recommended to me, they are family owned and really care about their customers. Our salesperson, Jamie Weinberg was extremely patient and helpful with my husband and I. He rea family owned and really care about their customers. Our salesperson, Jamie Weinberg was extremely patient and helpful with my husband and I. He really listened to what we needed and answered every question honestly and sincerely. We are very pleased with our Jeep Overland and went in for our first oil change. The service staff was so nice and welcoming and finished our service in a timely manner. I highly recommend this dealership to anyone looking for a car. I would definitely go back in the future. Elyse LaBunski More

They damaged my wheels putting tires on and won't stand behind their work. I had to get the police involved to get my truck out of the shop. And now they won't give me there insurance info so I am stand behind their work. I had to get the police involved to get my truck out of the shop. And now they won't give me there insurance info so I am forced to hire a attorney. The entire dealership is a joke from service to the owner. Beware of them con artists More

I Purchased my Jeep Compass in February 2013 and have had no issues with it at all. It handles great in the snow and rain. C J and Chris were very nice and encouraging and did not rush me with my experience no issues with it at all. It handles great in the snow and rain. C J and Chris were very nice and encouraging and did not rush me with my experience or purchase whatsoever. I was deciding between the Compass and Patriot and was able to test drive both to help in my decision. This is the second purchase we have made with your company, my husband bought a Lincoln MKZ back in 2009. However, as much as I love the car, the company does need to offer a bigger engine than the 2.4 /4 cylinder that it offers. I would have been willing to pay extra for at least a 2.8 /6 cylinder to give it a little more ooomph and better gas mileage. K Nitz/Island Lake, Il More

very helpful, friendly and thorough. Eric was very attentive and did not give up but work to find the van that my wife truly wanted attentive and did not give up but work to find the van that my wife truly wanted More

I purchased a 2013 Dodge Dart from Tim Calleja at Wickstrom and i want to share my amazing customer service experience. I have had my Dart for a few months with no problems at all. A couple weeks a Wickstrom and i want to share my amazing customer service experience. I have had my Dart for a few months with no problems at all. A couple weeks ago, i was on a road trip up to Green Bay and was about 200 miles from home. While i was driving on the highway, my check engine light came on along with a message to get my transmission serviced. I took my vehicle to a local dealership in Green Bay to get serviced since i was in the area. The dealership there said that they would have to keep the vehicle for a while in order to figure out what was wrong and replace what was necessary - granted everything was covered under warranty so i was not too concerned. I was able to get a rental car to get back home while the dealership there worked on my car. The major problem that i experienced was a little while after i got home, the Green Bay dealership called me to let me know my vehicle was ready for pick up. I explained to them that i was 200 miles away and did not have any way of picking up the vehicle. They refused to work with me regarding this and the only solution they offered was for me to have it towed back at my expense of $650. I said absolutely not and then contacted Wickstrom to see if they could help out with this situation since i purchase the vehicle from them. I spoke with Tim and he immediately offered to help out in any way he could. To my surprise, he offered to drive up to Green Bay and get bring my vehicle back for me. This was a perfect solution to my problem and is an example of him and the dealership going above and beyond for customer service. It was unfortunate that a new vehicle had to be serviced in this manner, but Tim and Wickstrom handled the situation very well and were quick to fix the issue. More

We purchased a Dodge Ram from Eric Jensen...I have to say first off the customer service was OUTSTANDING...I have never known my husband to actually like a car salesman!His personality,knowledge and just all first off the customer service was OUTSTANDING...I have never known my husband to actually like a car salesman!His personality,knowledge and just all around help was far and above what we would have ever expected....He contacted us in a very personable fashion,and we would definitely highly suggest Wickstrom,and Eric to any future customers...We also Love your advertisement on the BHS football jumbotron as we have three football players...Thanks to Eric,Steve,and Wickstrom for giving us a supremely positive experience in purchasing our Dodge Ram! The Van Kampen family More