Whitten Brothers of Richmond Jeep Chrysler Dodge Ram - Service Center

Quick, very friendly service.Super easy to deal with, Quick, very friendly service. Super easy to deal with, these guys go beyond my expectations. They reach out afterwards to be sure all went ok. Quick, very friendly service. Super easy to deal with, these guys go beyond my expectations. They reach out afterwards to be sure all went ok. More

Kyle in the express service / oil change lane was VERY professional. He explained the nuances of the service package I signed up for in great detail. I’m in a business where in rely on people well outside professional. He explained the nuances of the service package I signed up for in great detail. I’m in a business where in rely on people well outside of my control to represent the brand and face of the company - I would 100% hire Kyle to maintain that front for me. More

Inspection Brought my jeep for inspection, overall service was done on time and everyone was very courteous and I would encourage anyone to Whitten Brothers Jeep Brought my jeep for inspection, overall service was done on time and everyone was very courteous and I would encourage anyone to Whitten Brothers Jeep More

Excellent service as always!! I didn’t ask for a tire rotation however they completed one because it’s covered under my lease! Thanks so much for taking the initiative and providing service above and be rotation however they completed one because it’s covered under my lease! Thanks so much for taking the initiative and providing service above and beyond!! More

The Service department is very helpful and great to work with.. Was able to have a car ready for for me when we got there. Keith kept me updated about my Jeep. with.. Was able to have a car ready for for me when we got there. Keith kept me updated about my Jeep. More

Adam Fogg took care of me in such a professional way!! He i! Adam Fogg is so excellent in his job. He always makes sure all of my 2016 Jeep Cherokee Sport’s needs are met.James in the Loaner dept was so helpful Adam Fogg is so excellent in his job. He always makes sure all of my 2016 Jeep Cherokee Sport’s needs are met.James in the Loaner dept was so helpful in explaining the idiosyncrasies of the Jeep Wrangler Sport and he was so knowledgeable.. More

Emergancy Service Service department worked me in when my brand new 300S had engine problems. They gave me a rental to use while they determined and corrected the prob Service department worked me in when my brand new 300S had engine problems. They gave me a rental to use while they determined and corrected the problem. The process was hassle free. Friendly and professional service!!! More

Electronic & Transmission Warranty Issues Took truck in for service because of electronic messages on my radio/phone/nav systems telling me to contact dealership. In addition, I've been having Took truck in for service because of electronic messages on my radio/phone/nav systems telling me to contact dealership. In addition, I've been having problems with vehicle shifting to and from over drive. They upgraded software on radio that somehow fixed all issues for two days, however on the 3rd day resurfaced. As a result My Service Adviser, Tracy Boone was able to get it diagnosed quickly and the tech determined my system needed replaced. As far as the transmission goes, my truck was test driven, but in city where the problems don't exist. It usually only happens after driving at speeds over 55 for a longer period of time. Unfortunately, I have to wait until my transmission starts to fail more frequently costing me additional revenue in gas mileage. Truck went from HWY average of 21.5 MPG to 17 MPG. More

Excellent customer service with Jevon Goodman for my vehicle maintenance at Whitten Brothers as always! No hassles, no fuss and Jevon was a pleasure to work with! Thanks so much Jevon!! vehicle maintenance at Whitten Brothers as always! No hassles, no fuss and Jevon was a pleasure to work with! Thanks so much Jevon!! More

Emissions Recall Very efficient check in, repair done on schedule. Car pickup smooth, quick and clean. My service advisor, Adam, was great! And Mary helped with the re Very efficient check in, repair done on schedule. Car pickup smooth, quick and clean. My service advisor, Adam, was great! And Mary helped with the rental car, which I appreciated. Very satisfied More