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Whitten Brothers of Richmond Jeep Chrysler Dodge Ram

Richmond, VA

4.8
719 Reviews
Discover the exceptional car-buying experience at Whitten Brothers of Richmond, where the Whitten Advantage ensures top-tier service and satisfaction. Situated on Midlothian Turnpike, our dealership features an extensive selection of new Chrysler, Dodge, Jeep, and RAM vehicles, alongside a wide variety of high-quality pre-owned cars. Our committed team provides personalized, transparent service, making your visit enjoyable and stress-free. With a cutting-edge service center and a strong emphasis on community involvement, Whitten Brothers of Richmond is dedicated to meeting and exceeding your automotive needs. Experience the Whitten difference at Whitten Brothers of Richmond today!
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10701 Midlothian Turnpike

Richmond, VA

23235

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Showing 719 reviews

April 20, 2020

2019 Caravan rear entertainment Talked with parts and Conner was big help with locating what I needed for the van. Conner talked with service manager and told me service did not want More

by toolman60_99
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Conner in parts
Apr 22, 2020 -

Whitten Brothers of Richmond Jeep Chrysler Dodge Ram responded

Hello, I regret to find of your disappointment and I would like to connect with you directly regarding your concerns about installing rear entertainment in your vehicle. Would you mind contacting me when you are available? Your time is greatly appreciated. Best regards, Jason Vaughan Service Director jvaughan@whittenbrothers.com

April 20, 2020

WINNING! My wife & I chose to buy a new car at Whitten Brothers of Richmond Jeep Chrysler Dodge Ram because they responded back to our inquiry quickly, were ex More

by EdSavoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce "BBQ" Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Whitten Brothers of Richmond Jeep Chrysler Dodge Ram responded

Thank you for your feedback, Ed! We wish you and your wife congratulations and we look forward to any future business.

April 17, 2020

Excellent Bruce Anderson was super easy to work with. Was very personable and knowledgeable. Answered all of our questions and kept us updated. Everyone at W More

by blwhichard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce "BBQ" Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hope
Apr 18, 2020 -

Whitten Brothers of Richmond Jeep Chrysler Dodge Ram responded

Thanks for your excellent feedback, Bruce! We're so happy to know our team was so helpful. Let us know if we can assist again with anything else. We are here to help!

April 07, 2020

Pleasant I have always dreaded buying a vehicle and put it on par with going to the dentist. Willie and his team changed all of that. I didn't have to stay th More

by Unclelarr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen " Willie" Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I am not sure of all of the other people involved because it went very quickly, but they were all great!
Apr 07, 2020 -

Whitten Brothers of Richmond Jeep Chrysler Dodge Ram responded

Congratulations on your purchase, Larry! We're so glad to know of your pleasant feedback about working with Willie and our team members. Thanks for sharing. We hope you enjoy your vehicle and wish you a great day!

April 04, 2020

Great Dealership I have purchased and leased several vehicles from this dealership and have always been happy with their sales. The service department is efficient and More

by rischjohn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Margaret Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2020 -

Whitten Brothers of Richmond Jeep Chrysler Dodge Ram responded

Thank you for your business and kind comments. It's wonderful to know that our team members have been so efficient and friendly. Please do not hesitate to reach out if there is anything else we can assist you with. Our team is always happy to help!

March 25, 2020

Excellent service Tracy in service kept me informed during the entire service with several updates and progress reports. Service was easy to schedule and the work excellent More

by Rswander
Recommend Dealer
Yes
Employees Worked With
Ryan Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracey in service
Mar 25, 2020 -

Whitten Brothers of Richmond Jeep Chrysler Dodge Ram responded

Thank you for the great review! We will be sure to thank Tracy for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to your next visit!

March 23, 2020

Very good service - took good care of all the things involved with my purchase - had an issue that needed to be attended to - Evan took care of it. More

by tye26
Recommend Dealer
Yes
Employees Worked With
Evan Lanier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Whitten Brothers of Richmond Jeep Chrysler Dodge Ram responded

We're so happy that you were well taken care of by Evan. Thank you so much for taking a moment of your day to share your feedback. Congratulations on your purchase! We hope you enjoy it. Please have a wonderful day!

March 21, 2020

Fantastic service department My service advisor, Tracey Boone, is awesome. She makes sure my vehicle is ready for pick-up on time and keeps me apprised of the status of the work More

by Bully Momma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracey Boone, Trevon Gerideau
Mar 21, 2020 -

Whitten Brothers of Richmond Jeep Chrysler Dodge Ram responded

Congratulations on purchasing your Durango. Tracey will appreciate your great feedback. Please know that we are always here to assist you with your needs.

March 18, 2020

Daniel did a great job. The only issue I had was waiting for at least a couple of hours waiting to sign the papers. I think you need to do something to streamline that process. More

by lehmann
Recommend Dealer
Yes
Employees Worked With
Larry Cupp
Mar 18, 2020 -

Whitten Brothers of Richmond Jeep Chrysler Dodge Ram responded

Thank you for the great review. We will be sure to thank Daniel for providing you with excellent service. We appreciate your feedback and will be sure to pass this along to our team. Let us know if there is anything else we can help you with. We look forward to your next visit.

March 16, 2020

I reseaved a oil change and tire rotation. Great service I reseaved a oil change and tire rotation. Great service in a timely manner .The waiting area was very clean and organized .Thank you for the great More

by Wjoejazz
Recommend Dealer
Yes
Employees Worked With
Service department.
Mar 16, 2020 -

Whitten Brothers of Richmond Jeep Chrysler Dodge Ram responded

Thanks for taking a moment of your day to share your satisfaction. We really appreciate your feedback for us and our team is pleased to know about your review. Please have a great day!

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