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Whitten Brothers of Richmond Jeep Chrysler Dodge Ram
Richmond, VA
703 Reviews
Discover the exceptional car-buying experience at Whitten Brothers of Richmond, where the Whitten Advantage ensures top-tier service and satisfaction. Situated on Midlothian Turnpike, our dealership features an extensive selection of new Chrysler, Dodge, Jeep, and RAM vehicles, alongside a wide variety of high-quality pre-owned cars. Our committed team provides personalized, transparent service, making your visit enjoyable and stress-free. With a cutting-edge service center and a strong emphasis on community involvement, Whitten Brothers of Richmond is dedicated to meeting and exceeding your automotive needs.
Experience the Whitten difference at Whitten Brothers of Richmond today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 703 reviews
December 03, 2021
Unlike many dealers I visited during my vehicle search the folks at Whitten Brothers of Midlothian actually seemed interested in my business. They were not aggressive but were definitely on the ball. Abdu the folks at Whitten Brothers of Midlothian actually seemed interested in my business. They were not aggressive but were definitely on the ball. Abdul was a great salesman, he listened to what we were looking for and he had a lot of knowledge about processes. When I told them that I could get more for my trade-in at Carvana than they offered nobody tried to talk me out of it, they in fact encouraged me to take the better deal because it was in my best interests. I really appreciated that and it helped seal the deal as to my purchasing a used vehicle from them. I highly recommend this dealership. Hope in the financing department was also very good to work with. More
by TonyNder
Helpful September 20, 2021
Had my 2013 Jeep Grand Cherokee serviced recently and Tracy provided such excellent service that I am making this dealership my vehicle home. She was very professional and kind. Have visited 3 other deal Tracy provided such excellent service that I am making this dealership my vehicle home. She was very professional and kind. Have visited 3 other dealership and was not impressed. Tracy gets all the koodos!!!!!! More
by Lsjdesigns29
Employees Worked With
Tracy Boone
May 05, 2021
Everyone from the GM Ray, to the Sales Manager, Ron, my salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda company has overtaken Toyota as the most reliable car company, and the vehicle I purchased, the Mazda CX-5, is rated number one in reliability and safety and overall best compact SUV by Consumer Reports, so they did not really need to sell me on the product. Their price was significantly lower than the other Mazda dealership in Richmond. They also offered a trade-in offer above Kelly Blue Book for my previous vehicle so I was able to get into a brand new vehicle with a low monthly payment. I am looking forward to purchasing cars with them again in the future. I was a loyal Toyota driver, but I am so impressed with the amenities that come in the basic package of the Mazda that did not come with Toyota. The gas mileage on this vehicle is also outstanding. It was hassle-free, and I was in and out, driving my new car away in less than two hours' time. Highly recommend! More
by Danielle Sommers
Employees Worked With
Other Employees :
Jay Dawson, Ray Spector, Melvin Roberts
March 19, 2021
Bruce and Hope were both very helpful with our purchase of our 2016 Jeep Cherokee. They went above and beyond to make sure we were satisfied in every aspect! of our 2016 Jeep Cherokee. They went above and beyond to make sure we were satisfied in every aspect! More
by Pattesont
February 07, 2021
With Ryan's warm welcome video, Willie's friendly sales and Hope's extensive walk-through as we finalized the purchase, I'm now a customer for LIFE! I had the BEST experience. I had a to buy a car quickly and Hope's extensive walk-through as we finalized the purchase, I'm now a customer for LIFE! I had the BEST experience. I had a to buy a car quickly - the Whitten Brothers team not only made it possible and economical but also a really pleasant experience that made me honestly feel as if I were a longtime friend. Hope was so patient and empathetic as we walked through the final stages of finances. They even put on my tags and changed out my key fob batteries to ensure I was all set. They really converted what could have been a stressful experience into a such an easy one. More
by Meredith S.
November 30, 2020
It was a pleasure dealing with Evan. Initially, the price was a bit high but he kept in touch as he tried to work a deal to get me into my budget. was a bit high but he kept in touch as he tried to work a deal to get me into my budget. More
by jdbly68
Employees Worked With
November 19, 2020
Beware service manager is awful was told they couldn't fix my 2019 ram truck at this time there was a software issue that was being worked on. This was late September Said i needed to call Chrysler get ca fix my 2019 ram truck at this time there was a software issue that was being worked on. This was late September Said i needed to call Chrysler get case number. I left to many messages to count for Jason (SERVICE MANAGER) to call never did until i spoke to Zach the owner. then he called that day and said he would call every week never has called. Got attorney he said even thought they told me it couldn't be fixed at this time I needed to take to another dealer for lemon law to apply. Well guess what after 2 months of believing them. I took it to Pearson Ram they fixed it right away. More
by tommybeasley54
Employees Worked With
November 16, 2020
No issues. Truck was ready for me to pick up. Paperwork went smooth. Howard and Jon got me going in reasonable time frame. Recommended to anyone who wants to get a car. Have to go back for undercoating but went smooth. Howard and Jon got me going in reasonable time frame. Recommended to anyone who wants to get a car. Have to go back for undercoating but don't anticipate any issues. More
by daniel.day1933
November 08, 2020
Abdul helped me reach my goal of truck ownership! He was so friendly and helpful. I did not feel pressured or anything. Very happy with him! so friendly and helpful. I did not feel pressured or anything. Very happy with him! More
by mokarnage
