Whitten Brothers Of Ashland

Rick Condrey was Great! Bought a truck from him, he got the price down to where I needed it to be and he was not pushy at all. He even drove me to enterprise to drop off my r Bought a truck from him, he got the price down to where I needed it to be and he was not pushy at all. He even drove me to enterprise to drop off my rental so I could take my new car home that day! Only negative would be my experience with the person who excessively pushed extended warranty on me aggressively. It was uncomfortable. I would go back for Rick, but be prepared for the oversell on additional coverage. More

Wasn’t taken seriously I was not taken seriously as a solo female buyer by Rick Condrey. I went in to test drive a car I did my research on and was interested in getting. It I was not taken seriously as a solo female buyer by Rick Condrey. I went in to test drive a car I did my research on and was interested in getting. It was raining and he pulled the car into the car port to show it to me. Then when it was time for the test drive, he backed it out into the rain then told me to get in. He didn’t sell the car at all during the ride. When it was time to see the out to door price, I asked about the security fee of $400. He said it’s the etching of the vin number in doors and windows so if the car gets stoked chop shops can’t use them. He also said that insurance companies give a discount for having that and I’d make the money back in savings from insurance. I decided to leave without the car that day because I knew I could do better with financing outside of the dealership and I wanted to call insurance to see if I’d get the discount. Insurance said the state of Virginia does not give discounts for vin etchings. So thanks for lying Rick. When I came back with my dad the next day, Rick gave more information to him than me as if my dad was purchasing the car. After financing was taken care of and I was set on getting the car, Rick told me to “be nice” to the financing manager. He said that twice. I was never rude to anyone the entire time I was there. If I wasn’t really interested in the car, I would have just walked away from the dealership. Rick did not make my first car buying experience enjoyable in the least. If I had to do it again, I would have requested another sales person. Ray in financing was great and spoke to me as a customer and not a child, so I appreciate that. More

Fantastic Service!! We were on our way to our daughter's in PA for Thanksgiving when the water pump & serpentine belt went on our 2500. Travis and the team at Whitten Bro We were on our way to our daughter's in PA for Thanksgiving when the water pump & serpentine belt went on our 2500. Travis and the team at Whitten Brothers were FANTASTIC! They took care of the problem in record time & got us back on the road so we could enjoy the holiday with our family. Ten stars...oh heck no, these guys earned 12 out of 10 stars! I would recommend them in a heartbeat! More

Great experience! Everybody we talked to at Whitten Brothers was amazingly nice. From the first phone call, they made the whole process of buying a new truck painless. Everybody we talked to at Whitten Brothers was amazingly nice. From the first phone call, they made the whole process of buying a new truck painless. Riley was a blast: so full of energy and personable. I think he was more excited by the truck than we were. Cindy was the first person my wife talked to and she was able to set up most everything right away (we were pretty sure which truck we wanted). The finance gentleman was very knowledgeable and patient. He took the time to go through all of our options. The service department was great and helped get all the extras we needed (the fitted rubber floor mats are worth it!). And they offer state inspections for life and an extended warranty. Thanks for being such a great dealership, Whitten Brothers! More

Cathy was great! We are not the easiest customers as we are always looking for a great deal, however Cathy handle everything with honesty and great customer service. A We are not the easiest customers as we are always looking for a great deal, however Cathy handle everything with honesty and great customer service. After a lot of research whitten Brothers did offer what I was looking for and Cathy made it a happy experience More

Purchase new Jeep GC Diesel I enjoyed the initial "chat" online which moved to conversations with Riley and ended with working with Ray on finance and Warranty. This is how it s I enjoyed the initial "chat" online which moved to conversations with Riley and ended with working with Ray on finance and Warranty. This is how it should be as the price was fair and had some fun instead of "playing". Thanks again for the good work. More

Love My New Jeep I have wanted a Jeep for 6 years! Cathy worked to find me the Jeep I wanted and she did a great job! I Love my Jeep!! Looking forward to many year I have wanted a Jeep for 6 years! Cathy worked to find me the Jeep I wanted and she did a great job! I Love my Jeep!! Looking forward to many years of Jeep Waves!! More

Positive Experience Buying 2017 Ram I wanted to send a short note saying thank you for the positive experience my son and I had buying the 2017 Dodge Ram from Whitten Bros. Cathy was p I wanted to send a short note saying thank you for the positive experience my son and I had buying the 2017 Dodge Ram from Whitten Bros. Cathy was professional and kept the process moving along. James in service was very helpful in answering some technical questions about long term care and history of the truck. All together much better than dealing with some of the nationwide chain dealerships. More

A no-hassle experience at Whitten Brothers I typically dread going to an auto dealership because I don't enjoy games and haggling. That's why Whitten Brothers of Ashland was a pleasant surp I typically dread going to an auto dealership because I don't enjoy games and haggling. That's why Whitten Brothers of Ashland was a pleasant surprise. From the time we found vehicles online that we wanted to test-drive until we drove our Jeep home, every person at Whitten Brothers of Ashland was professional and friendly. Our sales associate Rick Condrey was knowledgeable and respectful and most importantly, he didn't pressure us. The managers, finance staffers and others were a pleasure to work with. It was my first car-buying experience at Whitten Brothers, but it won't be my last. More

Purchase I would like to thank the team members for making my purchase easy. Ray was very informative and eager to explain and answer any questions that I had. I would like to thank the team members for making my purchase easy. Ray was very informative and eager to explain and answer any questions that I had. The service department has always been great to work with. I look forward to working with Whitten on any future purchases. More