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Whitten Brothers Mazda
Richmond, VA
195 Reviews
At Whitten Brothers Mazda, we are dedicated to providing an exceptional car-buying experience with our renowned Whitten Advantage. Located conveniently on Midlothian Turnpike, our dealership offers a vast selection of new Mazda vehicles and high-quality pre-owned cars. Our commitment to transparency, customer empowerment, and outstanding service sets us apart. From our friendly, knowledgeable sales ...
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Today:Open today 9:00 AM - 8:00 PM
Closed Now
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Hours
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 195 reviews
May 01, 2025
The team at Whitten reaffirmed what a buying experience should be. It was an easy no-pressure experience. should be. It was an easy no-pressure experience. More
by amy.roberts613
Verified Customer
May 01, 2025
JB, our salesperson, was so easy to deal with and everyone was helpful and friendly! everyone was helpful and friendly! More
by eduncan992
April 30, 2025
They are well respected people. Everything done on time, and they explained what they done. Everything done on time, and they explained what they done. More
by flmzora
Employees Worked With
April 27, 2025
Service manager doesn't return calls, took a month to get some recall work done on my vehicle. Vehicle has been returned dirty on occasion, basically high prices for low quality work. some recall work done on my vehicle. Vehicle has been returned dirty on occasion, basically high prices for low quality work. More
by dmiller8265
April 27, 2025
I had a very good experience with JB as my salesman. He took time to listen to what my needs were. He encouraged me to drive the cars I had researched and suggested cars that I had not considered, but He took time to listen to what my needs were. He encouraged me to drive the cars I had researched and suggested cars that I had not considered, but that might fit my needs. In the end, I chose a CX5 which I had not originally looked at. More
by heidi9508
April 11, 2025
Overall, we had an A++ experience purchasing a new Mazda 3 from Whitten Brothers. We engaged multiple dealers in our search for the vehicle. We ended up choosing Whitten over much closer dealers secondary t 3 from Whitten Brothers. We engaged multiple dealers in our search for the vehicle. We ended up choosing Whitten over much closer dealers secondary to better pricing but, more importantly, timely communication and follow-up. Our salesman, Jeffery (JB), was top-notch and is highly recommended. More
by grapeyman
Employees Worked With
Jeffery Burgdoerfer
May 15, 2024
I recently had an exceptional experience at Whitten Brothers Mazda. From the moment I walked in, the staff was friendly, professional, and incredibly helpful. Unlike other dealerships, Whitten Brothers Brothers Mazda. From the moment I walked in, the staff was friendly, professional, and incredibly helpful. Unlike other dealerships, Whitten Brothers Mazda was completely transparent with their pricing right from the start. There were no hidden fees or surprises, just straightforward and honest communication. The entire process was smooth and efficient, and I couldn't be happier with my new Mazda. Highly recommend Whitten Brothers Mazda for anyone looking for a hassle-free car buying experience! I also since buying a car have had my first service appointment getting an oil change and it went great!! More
by Jay
Employees Worked With
July 24, 2023
The price advertised on the internet was acceptable, however when I expressed interest in a car the actual cost suddenly changed. Because I wanted to pay cash, they added $1,000, a Security Code - $400, however when I expressed interest in a car the actual cost suddenly changed. Because I wanted to pay cash, they added $1,000, a Security Code - $400, Also, Whitten Brothers added nearly another $800 for “Proc/Doc Fee” Very deceptive. More
by CurtPerkins
Employees Worked With
Jim Hooker
