Whitney's Chevrolet

Terrible service department. Took car in for engine problem. They replaced sensor. Got it home and car had same fault. Took it back and was charged $250 with no effort to fix Took car in for engine problem. They replaced sensor. Got it home and car had same fault. Took it back and was charged $250 with no effort to fix problem. More

Customer Service is fantastic It all started with our trip to town for a family’s wedding. We RV and had just arrived at an RV Park in Elma, WA. We were pulling our GMC Canyon. It all started with our trip to town for a family’s wedding. We RV and had just arrived at an RV Park in Elma, WA. We were pulling our GMC Canyon. It was about 4:00 pm and were unhooking our rig when we discovered that the Canyon had something wrong and would not move! All sorts of thoughts entered our minds. We looked on the Internet and saw the closest dealer was Whitney’s in Montesano, WA. The wife called and told them what was going on. Steve said he would have someone out within a couple hours to lift it up and take it to Montesano. Well the driver arrived about 30 minutes later and took our sweet baby into Montesano. Steve had explained that it was probably something to do with the computer module and to be prepared. He said it would be the diagnostic charge of $200 per hour, the repair and the cost of the tow. If they needed parts, it would be the following Monday or later. We knew it needed done and were prepared for the sticker shock. Saturday came and it finally sunk into our thick skulls that we were without a rig to get us to the wedding (not counting a 38-foot coach) and we looked up rental car dealers in the area. Yes, Whitney’s was the closest, so we called. The gent who helped us said his “rental lady” was off today but he would call and see if she would come in and help us out. She called me back about 12:30 and said no problem. She would come get us and bring us in to fill out the paperwork. Since we had a rig in the shop, she gave us a super deal on the Equinox she was letting us have while the rig was in the shop. She helped the wife get the walker in the rig and all the necessities out of the Canyon. What wonderful service! Come Monday morning, we called the shop and were elated to find out the rig was ready to go! We were out of towners and we were at their mercy but with the diagnostic fee, repair, rental etc. it was barely $300! We wish service at a dealership was this fine in the Tri-Cities where we are from. More

our salesman was awesome, he was easy to talk to really knew how to help. the van that he showed us had all that we needed but there were a couple issues with it. it pulled to the right as you're driving d knew how to help. the van that he showed us had all that we needed but there were a couple issues with it. it pulled to the right as you're driving down the road, engine light, and almost bald tires. he assured us that it all would be taken care of. i was fine with that but when we asked how much was the price of the vehicle they would beat around the bush and change the subject. i saw the high pressure sales tactics starting and wanted to leave but i stayed for my wife.mind you i use to work at their sister store in aberdeen as a salesman. when we were in the sales managers office he told us how much the payments were going to be and they were 300 over what we said our max was. so after my wife said were just going to look around and see what else we could find thats when the rudeness started. i was done. he even tried to block the door when i was walking out to my kid on their portch. trying to hold me up by asking me a question when he already new the answer. then they tried showing us other options and blocked us in. so if the salesman goes somewhere else ill talk to him again but as for that dealership i will never go back there and recommend that all stay clear of this place. More

I have been visiting Whitney's Chevrolet for several years. I purchased of 2012 Traverse from them yesterday. I began my search for a car two weeks ago. I met with their sales person Josh F on a rainy n years. I purchased of 2012 Traverse from them yesterday. I began my search for a car two weeks ago. I met with their sales person Josh F on a rainy night about a half hour before closing. He not only made me feel welcomed, but he allowed my wife and me to take a vehicle out on a test drive. He reached out to me the following day and thanked me for visiting. He continued to maintain contact with me and went above and beyond my expectations regarding searching for a vehicle. I had decided on a vehicle and went to pick it up on a Sunday. When I looked over the vehicle, I changed my mind and told him that I wanted a different color and style than what I previously told him. He took the time to not only look into his stock, but he also searched the stock of other surrounding dealers. He remained patient and unnerved with me throughout this process. In the end, I chose a beautiful Red Traverse. I extend many thanks to Josh, Gene, and the entire staff. Thanks again!!!!!! More