White's Toyota of Lima - Service Center

Jeff Dauterman is a very friendly professional person in the performance of his function; a real asset of the organization who knows the what, why, how, when, and to what extent of a customers' car issues/p the performance of his function; a real asset of the organization who knows the what, why, how, when, and to what extent of a customers' car issues/problems that lead to customer's satisfaction. More

I am a first timer to Allen- Nott service department. I made the appointment on line the day before my visit, wanting a coolant flush and fill. I arrived 10 min prior to my appointment and the great experi made the appointment on line the day before my visit, wanting a coolant flush and fill. I arrived 10 min prior to my appointment and the great experience began. I was greeted, showed the lounge and waited for my car. Keaton came and talked to me 25 min later and explained to me that I had a leaky water pump gasket and wanted to know if I wanted it fixed. I agreed and asked the water pump be changed as well. Pleasantly to my surprise, they gave me a discount on the part and the flush and fill. I am not too sure that would happen at other foreign car service dealers. I will use Allen Nott service again and highly recommend to all my friends. Great Job!! More

They went out of their way to provide me with the best possible service. They spent the time on the phone to answer questions and explain my service issues. Great people to work with. possible service. They spent the time on the phone to answer questions and explain my service issues. Great people to work with. More

Thank you so much! Love this dealership!!! You all did a great job explaining the problem that my car was experiencing and gave me excellent advice and customer service. a great job explaining the problem that my car was experiencing and gave me excellent advice and customer service. More

The check engine light came on and you were able to get us in the same day. Very happy that we were worked in and the repair was under warrenty. us in the same day. Very happy that we were worked in and the repair was under warrenty. More

Simply a well managed service operation; perhaps even exceeding a comparable GM dealership patronized for 50 years! RPW Ran out of superlatives, so find the 25 to be an overstated target...(-: exceeding a comparable GM dealership patronized for 50 years! RPW Ran out of superlatives, so find the 25 to be an overstated target...(-: More

We have a Honda for the first time ever -- a great used Civic Hybrid. The check engine light was coming on and we had it evaluated with our local (Bluffton) mechanic. He reset it because that hadn't been d Civic Hybrid. The check engine light was coming on and we had it evaluated with our local (Bluffton) mechanic. He reset it because that hadn't been done after a recent oil change and the code was not making sense. After a few days the light returned and he said we'd need to go to a dealer. I work in Findlay and have not had good experience with the dealer there, so we chose AK in Lima. First go 'round indicated a software upgrade and we did this, but after a few days the light came on again. They got it right in, in spite of the upcoming holiday week and evaluated it again -- needed a new IMA battery. YIKES!! We thought we'd be facing thousands of dollars of repair or perhaps a new car. The new battery was covered under the warranty and this was honored by your service dept. I have to say that during the 2 week conversation and car in & out, everyone was courteous in the face of bad weather, holiday frenzy, and accommodating my work schedule that doesn't lend itself to being in Lima. I did give Friendliness a 4 because in one early conversation the person I was speaking with had a brief tone of voice that sounded like, "Oh, this is a woman who doesn't know what she's talking about" and asked me if I was sure it was the check engine light -- This was after I'd said we'd had it evaluated and reset locally. I do understand the need to ask clarifying questions of this nature, but this one sounded demeaning in tone. If he'd asked, "Tell me what you did after that light came on the first time" I'd have said, stopped the car, got out the manual, evaluated the indicator light, opened and closed the gas cap, determined that it could be the extremely cold weather, and drove home. Then waited to see if it was there the next morning and it was. I call Gary Kirtland and took it to him immediately because the initial code indicated a need for a tire rotation which we'd had done recently. I knew something else was wrong. This question would have given him more helpful information than my answer, "It is the little light that is shaped like an engine" and his response, "Oh, that's it. You need to bring it in." (Yep, I knew that, because that was my reason for calling in the first place.) Thanks for your great work! More

I was called in the morning after dropping my vehicle off the night before. They explained suggested maintenance allong with what was being done to me CRV. My vehicle was ready ahead of schedule. the night before. They explained suggested maintenance allong with what was being done to me CRV. My vehicle was ready ahead of schedule. More

This visit was for a safety recall. Service is always consistent - this time was particularly busy! I appreciate the courtesy shuttle to the mall since the mechanic needed several hours to complete the consistent - this time was particularly busy! I appreciate the courtesy shuttle to the mall since the mechanic needed several hours to complete the work. It's far better than sitting in a waiting room. More

everyone was very friendly and explained details of work completely. Also, the shuttle was offered several time while I waited for the work to be completed, which was nice. completely. Also, the shuttle was offered several time while I waited for the work to be completed, which was nice. More