White's Toyota of Lima - Service Center

I did not have an appointment for service, but was planning on picking up a new car. While I was there, the service dept. checked my tire pressure alerts and found and repaired a hole in the tire. Jef planning on picking up a new car. While I was there, the service dept. checked my tire pressure alerts and found and repaired a hole in the tire. Jeff was super friendly and happy to "fit me in" the schedule! Thanks! Amy Eblen More

I wanted to take a moment to share a very positive expericence with the Allan Knott dealership in Lima, OH. I stopped to have my climate control knob looked at, as it had "punched all the way back in expericence with the Allan Knott dealership in Lima, OH. I stopped to have my climate control knob looked at, as it had "punched all the way back into the dash" so I could not adjust my heat:( at -3'). Jeff looked at it, and then Larry stopped out to look at it. Although a part had to be ordered to fix it, they got it back in position temporarily, so I could have heat during this Artic Clipper. They were very pleasant and went above and beyond, which is not something I get to experience very often. (Also, Larry was on his lunch break and came out to look during his break). I want to acknowledge both of these employee's and thank them both so much. Great Job guys, I hope your bosses know how lucky they are to have you both, Sheri J. Singer Lima, Ohio More

the people at Allan Nott Honda are great people to work with very professional what they do.would recommend them to anybody. Service was excellent with very professional what they do.would recommend them to anybody. Service was excellent More

The mirror on the driver's side had been broken when we pulled our 2013 Toyota Sienna into our garage. At the last service (oil change, etc.) we received a quote for replacement. We were very pleased we pulled our 2013 Toyota Sienna into our garage. At the last service (oil change, etc.) we received a quote for replacement. We were very pleased when the actual cost of replacement was more than $60 less than the original quote. Jessica Randall had E-Mailed a coupon for a 15% discount to me. Carol Stauffer More

Easy service, dropped car off Saturday morning and picked up car Sunday at our leisure - didn't interfer with weekend plans. satisfied with service, Dave Frick up car Sunday at our leisure - didn't interfer with weekend plans. satisfied with service, Dave Frick More

Have always had excellent service at Allen Nott. Keaton Meadows was especially friendly and answered all of our questions. The fresh coffee available while I waited was also appreciated. My wife took the Meadows was especially friendly and answered all of our questions. The fresh coffee available while I waited was also appreciated. My wife took the shuttle to the mall while our van was worked on and didn't have to wait to return. I would recommend this dealership in a heart beat. We have bought all our cars here and had them all serviced here. Keep up the good work. More

When I enteredd the building I was immediatly greeted by the service agent who welcomed me in to get started. I was treated very kindly. I was over my free service by a small amount of miles but they were the service agent who welcomed me in to get started. I was treated very kindly. I was over my free service by a small amount of miles but they were kind and honored it. Everyone is so friendly and the service manager is exceptionally kind and wants all customers to be pleased. Thank you More

We had great customer service when dealing with my Sienna that would not start after it sat. You kept my vehicle until you could figure it out. Also, our Camry was being worked on and the top of the interi that would not start after it sat. You kept my vehicle until you could figure it out. Also, our Camry was being worked on and the top of the interior was rubbed raw while getting oil out. You guys made it right by fixing it and compensating us for our gas and time. Great customer service and friendly! Kelly Zachrich More

Our Lexus LS400 stalled out on I-75 at 2:00 PM Friday 1/3/2013 . By the time tow truck arrived it was 4:30. No help available in nearby small town (Cygnet, Ohio). Nearest Lexus dealer in Dayton - 80 mil 1/3/2013 . By the time tow truck arrived it was 4:30. No help available in nearby small town (Cygnet, Ohio). Nearest Lexus dealer in Dayton - 80 miles away - and not available until Monday! Tow driver knew Jessica Randall, service mgr at Nott Toyota in Lima. She agreed to accept car that day and arranged to have Adam Williams (familiar with Lexus) come in on Saturday to evaluate. Assisted by Bill Clark, they diagnosed fuel pump failure. Williams then replaced the fuel pump and we were on our way again (to Florida) by mid- afternoon. Jessica was unbelievably kind to us and generous with her time. She even unpacked our loaded car and repacked it. (The back seat had to be removed for access). She co-ordinated with the tow driver to get us to a motel in Lima and had us picked up when the car was ready the next day! We were treated like family in a crisis situation! The service department was very busy and I was willing to pay extra for priority treatment since a major storm was expected that night and likely would have cost us an extra two days of delay. Jessica would have none of that. The bill was fair and reasonable, period. We were so grateful for the help and service we received. It was first class all the way. Finally, the next morning we received a phone call from Jessica to check on our status! By then we were a hundred miles south of the nasty weather. What a great country! What a great dealership! More