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White's Toyota of Lima - Service Center

Lima, OH

4.4
665 Reviews

665 Reviews of White's Toyota of Lima - Service Center

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July 14, 2023

Answered all my questions. Took the time to explain everything. Waited on me even though I was early. Got out of there in a good time. More

by WADE.E.JOAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Hepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2023

Couldn’t be more happier with the Tacoma. The staff was kind and courteous. Evan Miller was on top of every need. Awesome salesman More

by galvinrn123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Ricker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

All my questions were answered with the upmost patience and they took the care to truly make me feel confident in my choice. I wasn't rushed at all and they feel like family with how personable they are. More

by kysuemo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

They did great, very informative and helpful. The polyseal looked great. The paperwork is easy to ready and helpful because we picked up after hours More

by ARCHER8US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Thunberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

Whites Toyota of Lima has Bad business they over looked problems on my vehicle NOT satisfied at all with my visit at all More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stacey Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

White's Toyota of Lima responded

Charles, we are so sorry that you had this experience with us. We would love to fix our relationship with you. If you could please call Rob Helmke, our Toyota Service Advisor, at 419-331-0381, he would love the opportunity to solve any problems you have had with your experience, and hopefully gain your respect back for our business.

July 12, 2023

Courteous & thorough but wait times tend to be too long for the routine maintenance performed. More

by eflick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

We are always impressed with the service at Whites Toyota. Efficient, helpful, professional. We will continue to recommend Ben at White's Honda/Toyota. Linda and Dean Duesler, Ft Wayne IN. More

by LDUESLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Rees
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2023

I always get good service, however this time I had to wait almost 2 weeks to get my car serviced. More

by TERRILH519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know these people in service dept
July 09, 2023

Just a little aggravated that I paid 1970$ for new rims then after installed one rim didn't match so I had to come back a few weeks later to get the right rim. You would of thought that someone would of ca More

by daadkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stacey Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

White's Toyota of Lima responded

We are so sorry you had such a bad experience with us. Thank you for bringing this to our attention, as we can use this to better our team in the future. If there is anything we can do to earn your business back please reach out to Makenzie at 419-331-0381. Again, we are sorry that you had such a bad experience with us, as we strive to give every customer the greatest experience we can at White's and thank you for giving us the opportunity to train our staff to prevent this from happening in the future.

July 09, 2023

Everything was doing according to the instructions they did a good job. I appreciate it. Thank you. God bless. More

by RNLDKRWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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