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White's Toyota of Lima - Service Center

Lima, OH

4.4
665 Reviews

665 Reviews of White's Toyota of Lima - Service Center

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July 30, 2023

I always get great service from Whites Toyota! From the service department workers to the driver of the shuttle and the receptionist on the phone is always so polite! Thanks goes to all of you! More

by nbronder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Condon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2023

The service department is very communicative with customers. My Prius needed a part that needed to be ordered. It came in the next day but the technician who had the expertise to install it had a med More

by gardnerdw
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Condon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Ginter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Thunberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Hepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Nungester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan McBeth
July 30, 2023

Competent diagnosis, excellent communication, reasonable cost. Service dept has kept my 2005 Toyota Camry operating well for 275,000 miles. More

by BILLHANZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Condon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Ginter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Hepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Nungester
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2023

Service department manager was informative, and pleasant ,waiting area was clean with adequate refreshments for the customers More

by HUDSONWC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2023

Work was on schedule. Staff made sure I was updated on status and recommendations for maintenance going forward. More

by BHELMKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cowden
July 28, 2023

We’ve been customers since 2000 and they are Alway my first stop and usually the only one needed. Great people, great quality and the overall the best around. More

by DEADS611
Recommend Dealer
Yes
Employees Worked With
Tom Pseekos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Hepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Pseekos
July 28, 2023

I scheduled an appointment a8it took over an hour past my appointment time to get my car in. I have also filed a complaint with this service center and have yet to hear from anyone. More

by COTTERMAN.JR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Woodford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager of service department
Aug 11, 2023 -

White's Toyota of Lima responded

We are so sorry you had such a bad experience with us. Thank you for bringing this to our attention, as we can use this to better our team in the future. If there is anything we can do to earn your business back please reach out to Makenzie at 419-331-0381. Again, we are sorry that you had such a bad experience with us, as we strive to give every customer the greatest experience we can at White's and thank you for giving us the opportunity to train our staff to prevent this from happening in the future.

July 25, 2023

They got my in quickly for a pre sales evaluation. Excellent customer service and evaluation status. More

by nklosterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Condon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan McBeth
July 23, 2023

Good job keeping me informed and completing work on time. Estimate was accurate and complete. More

by WELLS.W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Condon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2023

Handled every thing I described that was an issue with my car very well. Thanks Michael Cowdon! More

by Dia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cowdon
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