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White's Toyota of Lima - Service Center

Lima, OH

4.4
665 Reviews

665 Reviews of White's Toyota of Lima - Service Center

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December 01, 2023

Very grateful they found the leak in the transmission at a routine maintenance visit. They had a loaner ready for me and got me on my way. It was greatly appreciated. More

by CWDOC83
Recommend Dealer
Yes
Employees Worked With
Josh Service Manager
November 29, 2023

While taking delivery of a truck, I asked if service might have time to service my wife's Solara Convertible. Service took care of her vehicle that afternoon and delivery of new (pre-owned) truck went s More

by VENTURELLA_JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Pseekos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Reznik
November 29, 2023

Great experience! Service manager is knowledgeable and service done quickly. Very happy with scheduling and timing. More

by nurljma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Helmke
November 26, 2023

They provided excellent and professional service. My wait time was minimal and they allowed me to use a coupon. More

by MARYCOPELAND1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2023

I dread bringing my vehicle in to be serviced. The wait time is absolutely ridiculous. More

by GRACE_TARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Ginter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

White's Toyota of Lima responded

Grace, we are so sorry that you had a bad experience with us. Please give our Service Manager Rob Helmke a call at 419-331-0381 if there is anything we can do to change your opinion and earn your business back. Again we apologize and thank you for your feedback, as we can use this to better our dealership!

November 22, 2023

an oil change took over an hour and a half and I was the only one waiting the lady before me said her appointment took over an hour and a half too that is terrible service alot of staff but no one was doing More

by LISASTEW808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Condon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

White's Toyota of Lima responded

We are so sorry that you had a bad experience with us. Please give our Service Manager Rob Helmke a call at 419-331-0381 if there is anything we can do to change your opinion and earn your business back. Again we apologize and thank you for your feedback, as we can use this to better our dealership!

November 13, 2023

White Toyota is a very friendly place to go very professional place to work with More

by JOVERMYER234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2023

Everything that needed done was done and in less time than predicted. We were very pleased with the service. Thank you. More

by annajean1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ginter
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2023

They do good work. They gave us a list of services we need to do next time, too. More

by WOGEKASAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cowden
November 04, 2023

I was satisfied with the service department in caring for my Toyota. My complaint is with a service to reapply the protective coating to my vehicle, it was included in the package when I bought the car. I More

by CHARLENE1119
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Morgan gave me great shuttle service.
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