White's Honda of Lima - Service Center
Lima, OH
950 Reviews of White's Honda of Lima - Service Center
Dealer failed to put information on new window sticker. No date or mileage. Last time they failed to properly tighten oil filter. Almost lost engine. Not even a call back after I complained. This dealershi No date or mileage. Last time they failed to properly tighten oil filter. Almost lost engine. Not even a call back after I complained. This dealership is worst I have ever dealt with. Sold me the vehicle while it had a recall on it. Got stranded multiple states away. Incurred lodging, rental car etc expenses which I had to pay for. Their solution? Buy a tonneau cover and/or side steps and we will do it at dealer cost ‼️. What a joke. Every time I come in for an oil change they want to upsell me but like I said, they can’t even do the oil change correctly. I have absolutely zero confidence in this dealership. They left me a voicemail yesterday wanting to make sure I gave them a good review and if I had an issue to contact them first. I’ve done that several times and they’ve never done anything so I refuse to do it this time. The time has come and gone that this dealership needs to look in the mirror and start square one all over again when it comes to customer service. More
Unhappy with lack of communication and customer service provided by Steve. Steve was very condescending when asked for a direct answer. provided by Steve. Steve was very condescending when asked for a direct answer. More
Dealership has always been east to work with. Everyone is super friendly and easy to talk to about concerns. Tyler listened to my concerns and when service was completed told me what they found w Everyone is super friendly and easy to talk to about concerns. Tyler listened to my concerns and when service was completed told me what they found with my concerns. Customer comfort was well addressed too. More
Every one was nice and pleasant. All of them seem to be happy and really liked what they were doing. They got me in and out really fast. The drive through was so clean and the wai All of them seem to be happy and really liked what they were doing. They got me in and out really fast. The drive through was so clean and the waiting room was clean and nice. I don't see happier employees any where. They were GREAT! More