White's Honda of Lima - Service Center
Lima, OH
981 Reviews of White's Honda of Lima - Service Center
They got our vehicle in very quick to look at the problem. They were very friendly and knowledgeable and gave us a loaner vehicle since ours was an extensive job. problem. They were very friendly and knowledgeable and gave us a loaner vehicle since ours was an extensive job. More
Tyler hepp was my service advisor had a very bad experience with him wouldn’t return my calls or keep in touch with me. When he had up dates. On my vehicle. Only reason my car even got fixed. Was experience with him wouldn’t return my calls or keep in touch with me. When he had up dates. On my vehicle. Only reason my car even got fixed. Was because I called. Asked his parts department if they had the parts in stock and they did and they saved them for me they had them the whole time and. Made me wait 2 months. Everyone else. And the staff seemed great. But. Would really not recommend him to be your service advisor not very personal. And doesn’t seem to care. About his job or the customer More
The ease of scheduling my appointment. When I arrived I was taken care of right away and when my car was done I received a text message which I liked. When I arrived I was taken care of right away and when my car was done I received a text message which I liked. More
I took it here to get my alarm re-calibrated to get my sensors worked on so it would audibly "beep", ensuring that the car was locked for safety purposes. In addition I asked to realign my headlights sinc sensors worked on so it would audibly "beep", ensuring that the car was locked for safety purposes. In addition I asked to realign my headlights since it looked like one was higher than the other causing a safety concern. In addition to all that, I was told I had to pay $68 to borrow a car to go to work. That didn't sit well since the Findlay Honda dealer doesn't charge but Lima does. When I got my car back I was told it was fixed and I returned to work. When I got back to work I noticed that there was no "beeping" when I locked the car, the headlights were the same as when I brought it in and it just appeared that nothing was done since there were no corrections to what I wanted to get worked on, even though it was explained it was fixed. Bottom line was I've been screwed by this Honda dealer before and shame on me for going back for service again, but this experience was just poor from my standpoint. Again. Seems like nothing was done but they'll charge me $98 for the work and $68 for the rental car. The price I paid for service didn't seem worth it since it just looks like nothing was done. Definitely going to go elsewhere the next time. The explanation on what was done was fine its was the actual work that I question. More