White's Honda of Lima - Service Center

Steve kept me updated through texting the entire time my vehicle went into the shop. Very convenient service. vehicle went into the shop. Very convenient service. More

Very helpful and the guys are respectfull and smile and courteous my car was well taken careof courteous my car was well taken careof More

The communication you have between the service dept and the customer is sub par. In August I had my oil changed and no one told me that the indication for the next oil change went from miles to %. So I h the customer is sub par. In August I had my oil changed and no one told me that the indication for the next oil change went from miles to %. So I had to go back to the dealership to find out what it meant & how to determine what % I had left. When I did this, the % showed only 40% - they said oh we just forgot to update that. They also were to change the battery in my key fob and it broke. Ordered me a new one. Over a month later I get a text and email saying I had this appointment on 9/18. I had not made an appointment so when I called them about it I was informed it was for a dummy appointment for the parts I ordered. When I asked if it was the key fob, they said they weren't sure, but would check on it and would call me back. That was around 8:30 in the morning. By 5:30 that evening I still had not received a call back. This is terrible customer service in my view. The service is good, but the communication is so lackinig. More

Came in for a recall repair, took an extra couple days for a repair they quoted at 6 hours. Can't recommend the place, but I understand paying customers come first. for a repair they quoted at 6 hours. Can't recommend the place, but I understand paying customers come first. More

We were relieved to have our tire pressure checked, found out that they were all OK and there was no charge for that. We were very pleased with the service. out that they were all OK and there was no charge for that. We were very pleased with the service. More

I don’t agree with you charging money to check a status on a battery or alternator. Especially if you then provide the service needing done on a battery or alternator. Especially if you then provide the service needing done More

Kept me updated on my vehicle and the wait time was not that long. Gave recommendations on service on the vehicle but did not pressure me to get the work done immediately that long. Gave recommendations on service on the vehicle but did not pressure me to get the work done immediately More

Whites Honda is Awesome! ! They always take care of us well and do a detailed job ! They always take care of us well and do a detailed job More

Though service was ultimately completed, had to jump through hoops to get the work completed. I only not only had to call multiple times and multiple days, but the second my husband got on the phone thi through hoops to get the work completed. I only not only had to call multiple times and multiple days, but the second my husband got on the phone things got taken care of. It felt like they were trying to take advantage of me because I was a women. It's 2023 and is pretty pathetic. More

Shop is always clean. All staff members are friendly, and courtesy. They keep you up to date on you car's progress and problems. All staff members are friendly, and courtesy. They keep you up to date on you car's progress and problems. More