White's Honda of Lima - Service Center

The mechanics are good, but the rest of the service department is terrible. I called to check on my car and got an answering machine, then I called back and asked the operator to get me service, after department is terrible. I called to check on my car and got an answering machine, then I called back and asked the operator to get me service, after about 20 rings I guy answered and was extremely rude, said he’d have someone check on my car and call me back, but never did. I waited another hour called back, but no one could tell me about my car. The person I talked to said they would leave a message with someone and they’d call me back. An hour or so later I got a call it was done. A few days later I got a call asking how my experience was and not to do this survey until I talked to them. Called yesterday was told they have the manager call me either yesterday or today at the latest, it’s 7:15 the next day and nothing, which tells me they really don’t care about their customers! I like taking my car there because it’s local, but if is the way they do business, considering taking my vehicle elsewhere. Am planning on buying a new car in the near future, but may look else where now! More

Took care of the problem I was happy with the way they handled my problem handled my problem More

Just in for a oil change and the dealership was great again. I was in an out in no time. Thanks again again. I was in an out in no time. Thanks again More

Always fantastic service at whites honda of lima! 10/10 recommend, i’ll be back! 10/10 recommend, i’ll be back! More

Was able to drop my car off as a walk in they took me home great experience home great experience More

Excellent customer service. Prompt and well taken care of. Car was ready in less than 2 hours. Prompt and well taken care of. Car was ready in less than 2 hours. More

Really impressed they fixed a communication error and reimbursed us. We will be returning in the future! reimbursed us. We will be returning in the future! More

We really had an ordeal with our Odyssey and there was a lot of back and forth with the dealership and a little miscommunication, but I believe they worked hard to make things right and work with us to make lot of back and forth with the dealership and a little miscommunication, but I believe they worked hard to make things right and work with us to make sure we were happy with our service. More

Everyone I encountered was courteous. Oil change was done quickly and we were able to pick up in a timely manner. Oil change was done quickly and we were able to pick up in a timely manner. More

They were exact on their words on how long a oil change would take. They were correct. Fast and friendly would take. They were correct. Fast and friendly More