White's Honda of Lima - Service Center

Appointment went well. I was greeted promptly and checked in before being directed to the lounge. I was undated on the status and given the option of recommended addition I was greeted promptly and checked in before being directed to the lounge. I was undated on the status and given the option of recommended additional service which was completed quickly. This is my third new vehicle from this dealership. I am always impressed with the service I receive. More

This is the first time I brought the car in to be serviced, usually my husband takes care of it. I appreciated the professionalism and kindness I was shown. serviced, usually my husband takes care of it. I appreciated the professionalism and kindness I was shown. More

Excellent appointment for routine maintenance. Staff was most professional and with something we need more of all around us….kindness and good manners without being stupid or over the too. This Staff was most professional and with something we need more of all around us….kindness and good manners without being stupid or over the too. This was shown from management through all staff…whoever is at the helm to be highly complimented. With what appears to be quite a good working environment talent and individual work skills can be encouraged….anyway…Im a manager and its good to see……anyway….Service….reviewed requested work and approved it…manager came for a quick during car servicing and suggested a service thst was not necessary…and took him up on his suggestion….well then..quality…the professionalism….please compliment the staff. By choice have the current car to be given to sibling…will be around to get a new car perhaps within the year…..a real pleasure to have the car serviced here and have a great deal of confidence. Thank you. Hope the compliments are not over the top but just wish to express how well staff and servicing were. Best to you all. More

Very fast and friendly service. No pressure to make decisions on other services. Good advice. No pressure to make decisions on other services. Good advice. More

Excellent job as always, very clean shop and informative staff, very curttious thanks for your service staff, very curttious thanks for your service More

Parts arrived faster than expected and service was quick. Communication was great, pick up and drop off was easy. Communication was great, pick up and drop off was easy. More

Came to dealership for a recall on my 2019 Odyssey. It took 2 1/2 months before I could even bring it in. The dash panel around the screen panel was damaged during the repair. Made another trip to deal It took 2 1/2 months before I could even bring it in. The dash panel around the screen panel was damaged during the repair. Made another trip to dealership for examination. Part was to be ordered. Received an email for an appointment to bring my vehicle in on 11/1/23 at 3:15 pm. Arrived for the appointment, The part was not there. Service person said that I was to wait for a call from him. So why did I get an email telling me to come in today??!! Very disappointing to make 3 trips to Lima from Bellefontaine in a week and a half. It takes over an hour and a half to get to your dealership. I’m not happy!!! More

White’s Honda went above and behind to rectify a situation regarding poor communication. I was really blown away by their customer service and follow up. We have been long standing customers and wil situation regarding poor communication. I was really blown away by their customer service and follow up. We have been long standing customers and will continue to be for years to come! More

Very courteous. Didn’t have to wait to long. Recommended other services but not necessary at this time. Didn’t have to wait to long. Recommended other services but not necessary at this time. More

Addressed my concerns from my last visit when I did not receive a copy of my multi point inspection which might have shown that my battery should be replaced. There was no copy of it in the computer system receive a copy of my multi point inspection which might have shown that my battery should be replaced. There was no copy of it in the computer systems. My battery died and I had to have it jumped and then purchase a new battery. Also the maintenance was not reset on my dash and no reminder sticker for the next visit. More