White's Honda of Lima - Service Center

The second time we had to bring our vehicle back because their techs don’t know how to properly diagnose a vehicle. Only after I sent the first review and wrote my diagnosis in that survey did we get a call their techs don’t know how to properly diagnose a vehicle. Only after I sent the first review and wrote my diagnosis in that survey did we get a call about what the issue was. We weren’t kept updated the status of our vehicle by Tyler Hepp. He never answered our calls. We were told the repair could possibly take that evening or the next day at the latest. After the first day, we were told the wrong part was ordered. The third day we were told it may be done but he would keep us updated. The only update we got was an hour before they closed saying the vehicle was finished. We brought the vehicle home, kids car seats were unlatched and multiple trim pieces were on the floor that I had to reattach. This service center is a joke and we plan on expressing this to Honda corporate as well as others who ask us for our opinion. Unless it’s warranty work, we won’t be back. More

I appreciate it keep me updated my an appointment. They were friendly and professional work. Thanks They were friendly and professional work. Thanks More

Service excellent however took over a week to get in for service. That’s too long service. That’s too long More

Had a great experience with White’s Honda, I needed to reschedule my car service and they were able to accommodate me by coming to pick up my car from work and picked me up to bring me back to the dealers reschedule my car service and they were able to accommodate me by coming to pick up my car from work and picked me up to bring me back to the dealership after it was completed. Very professional and will be returning More

Very good news about the details of my car and how much it would be for a aliment it would be for a aliment More

Steve Nungester did a fantastic job as Service Advisor. He kept me in the loop as service was progressing and took time to thoroughly explain recommendations. Service was smooth and efficient. Overall grea He kept me in the loop as service was progressing and took time to thoroughly explain recommendations. Service was smooth and efficient. Overall great experience! More

Did the work and then contacted me to wear at my convenience I could pick up my truck . went very well! convenience I could pick up my truck . went very well! More

They did service quickly and efficiently. The service was done as I requested with professional staff. The service was done as I requested with professional staff. More

They provided exceptional service, when it came to my car needs. They got me in and out in no time. needs. They got me in and out in no time. More

Customer service is always very polite and answers any questions that we may have! Even does the little things like changing your key fob batteries! questions that we may have! Even does the little things like changing your key fob batteries! More