White's Auto Mall Nissan - Service Center

Robert in Nissan service was excellent with customer service and was very patient while waiting on me to pay by bill off. The major problem was NOT STAFF, it was the attitude and policy of White's Auto service and was very patient while waiting on me to pay by bill off. The major problem was NOT STAFF, it was the attitude and policy of White's Auto Mall Nissan. I took my 2017 Nissan Rogue to be evaluated for a check engine light. They responded with a $1500 quote to resolve the matter. I signed off on the charges and they did not resolve anything. White's then quoted an additional $5700 to replace the catalytic converter and engine after telling me the real problem was a failed converter shot debris into the engine and both were destroyed. I was suddenly notified I owed $1500 and my car problem was still not resolved, but would cost a huge additional amount of money to repair. I immediately had to redirect the $1500, previously set aside to cover the initial quote, toward obtaining adequate transportation for work ect. I asked Nissan Mfg and Whites Auto Mall to find an fair solution since my car was only 6 years old and had been well maintained. I only owed $5000 on the vehicle which booked for $12,500. I assumed there was room for Nissan and White's to back up their product without anyone losing money. Nissan Mfg denied any assistance whatsoever. and the only solutions Whites Auto Mall offered were clearly exploitive and sought to take outrageous financial advantage of my predicament. I had to leave my Nissan with White's for 9 months while I spent my savings on repairing an older truck to guarantee a form of transportation. White's is a huge dealership with plenty of space to allow a vehicle to sit on their lot. Instead of being helpful, White's offered me 90 days to pay the bill in full. When that could not occur they began threatening liens on my vehicle and even sent court papers to my home. Eventually, I was able to gather the funds and paid them in full. However, I will never do business with them again. They do not appear to have any genuine interest in supporting their Nissan products when they fail customers/owners. Their only objective throughout this entire process was to OVER CHARGE and take financial advantage. More

The service personnel were very friendly however, my paperwork Shows my truck was test driven, but it has the same amount of miles on it when I pulled in as when I left paperwork Shows my truck was test driven, but it has the same amount of miles on it when I pulled in as when I left More

The staff are very nice professional and courteous they tell you everything thing that your car needs to help maintain the life of your vehicle I would recommend Whites auto mall to everyone. tell you everything thing that your car needs to help maintain the life of your vehicle I would recommend Whites auto mall to everyone. More

They were very kind and explained everything. Done very quickly. My first oil change on my new car. Very pleased Done very quickly. My first oil change on my new car. Very pleased More

Service manager is excellent! Very attentive to customer service. Questions answered work performed as requested Very attentive to customer service. Questions answered work performed as requested More

I took my Rogue in for its first oil change and tire rotation. The staff were super nice and answered all of my questions. Service was very efficient. rotation. The staff were super nice and answered all of my questions. Service was very efficient. More

Everyone in the service dept went above and beyond to make sure my truck got in and got fixed in a timely manner. I appreciate the willingness to take care of me. make sure my truck got in and got fixed in a timely manner. I appreciate the willingness to take care of me. More

The manager was very helpful and had knowledge of my car situation. Will recommend his services. situation. Will recommend his services. More

The dealer provided an excellent and professional service that was very appreciated. From check-in to departure, O felt valued as a customer. that was very appreciated. From check-in to departure, O felt valued as a customer. More

Easy online scheduling, quick responce at check-in, serviced my truck quickly, then rinsed it off and I was ready to go. serviced my truck quickly, then rinsed it off and I was ready to go. More