White River Toyota - Service Center

My family and I had a flat tire on our way from Canada to Mass. I walked into the office when the service department was already closed. I had a rough day, getting stuck with my three little girls and I was Mass. I walked into the office when the service department was already closed. I had a rough day, getting stuck with my three little girls and I was desperate to get back home to Newton Mass. John saw me and made some phone calls. Amazingly, he manages to get Todd and T.J to return from their way home. T.J was extremely professional and took care of the problem quickly. I was so touched by everyone’s kindness. A place that treats strangers like this is for sure a great place to do business with. More

Whenever I arrive for a service appointment, they are ready for me. The interior of the car is protected and I usually wait in the customer space settling in with a free cup of coffee, watch the televis ready for me. The interior of the car is protected and I usually wait in the customer space settling in with a free cup of coffee, watch the television, and read in comfortable surroundings. Service is completed within the appropriate timeframe and everyone is friendly. Complete information is provided on whatever service is provided. This is a class outfit! More

Eric Hard could not have been more pleasant or helpful. Complete quality with friendly service. Very professional and knowledgeable and done in a timely, efficient manner. Complete quality with friendly service. Very professional and knowledgeable and done in a timely, efficient manner. More

Last year I purchased a new Matrix at WRT (an excellent experience). Today I went in for a basic service and asked a casual question about the microphone part of the JBL/Bluetooth package. Eric Hard, who a experience). Today I went in for a basic service and asked a casual question about the microphone part of the JBL/Bluetooth package. Eric Hard, who always gets things done properly, went straight to TJ, the Head Technical advisor who knows all Toyota vehicles inside and out. TJ immediately dropped what he was doing to help me. He listened patiently, then together we used our cell phones with the Matrix Bluetooth system so he could get a first hand understanding of my question. Considering the conundrums TJ is undoubtedly faced with on a daily basis, my "problem" must have seemed very minor, but he treated it as if it were the most important one he'd come across. After some research (Toyota obviously knows the microphone on this system is less than perfect), he personally pulled the dashboard apart so he could move the mic to a better location. It was amazing watching this 6'2 guy squeeze himself into the foot-well all the while exuding wonderful humor. In the end, his efforts made a big improvement to the mic performance. On the side, Toyota should consider developing a better JBL system as TJ had to waste much too much time on something that should never have been an issue. In all, I am once again in awe of White River Toyota, its Service Department, and the personable experts who work there. Oh yes, when I was leaving, the General Manager (Pete Stoddard) came out to talk to me personally - just to make sure everything was to my complete satisfaction. If you want the very, very best, go to White River Toyota - you won't be disappointed. More

I have been going to White River Toyota (and Tri-Nordic before that) for 20 years and each time the experience has been extremely positive. The recent service and body work on my 2004 Tacoma was, if possib before that) for 20 years and each time the experience has been extremely positive. The recent service and body work on my 2004 Tacoma was, if possible, more exceptional than usual. General Manager Pete Stoddard met me as the friend he has become and ensured I was all set. Eric Hard followed through in Service and my truck was not only given an appointment to fit *my* needs, but was completely repaired to "new" specifications with warp speed. To say the service at WRT is exemplary is to miss much of the total package. The effort to be personal, friendly, and professional is real and ever present. Congratulations to WRT - my wife and I will go no where else while Eric Hard is in Service and Pete Stoddard is in overall charge! More

Prompt and courteous assistance over the phone and in person. Incredibly clean, heated, and enclosed drop-off area. The car was treated gently (there was a pre-appointment walk-around, and floor and seat person. Incredibly clean, heated, and enclosed drop-off area. The car was treated gently (there was a pre-appointment walk-around, and floor and seat covers were placed to protect the interior). The work was completed on time and labor was pro-rated appropriately. The waiting area was quiet and comfortable (there was a separate noisy waiting room). More

I have been a Toyota owner for almost thirty years. I I have been a Toyota owner for almost thirty years. I was passing through the area this fall since my daughter attends college nearby. I woke u I have been a Toyota owner for almost thirty years. I was passing through the area this fall since my daughter attends college nearby. I woke up on my first chilly morning and noticed the tire pressure warning light on in my Camry. I was very nervous since I had to travel four hundred miles that day to return home. I stopped at a gas station; of course, the machine to inflate the tires wasn't working. Since I was dressed for an appointment with little time to waste, I just decided to take a chance and drive to the local Toyota dealer I had noticed nearby. Although they knew I wasn't from the area, they were most accommodating and immediately took care of checking all four tires and putting some air in the tire(s) which needed air. All of this was done within ten-fifteen minutes (I wasn't late for my appointment....how accommodating they were!) Furthermore, it was done as a courtesy (I asked for the bill, and there was none). As a single woman travelling alone, the piece of mind that this offered me for my long journey home was priceless. From the assistant service manager who handled my request immediately, to the technician who checked the air pressure and even reset the gauge, to the management who maintains a clean and wellrun facility, I can't thank you enough for saving the day for me. It was just a little thing to you, perhaps, but it made all the difference to me. I guess every Toyota dealership is different, depending on its location, size, customer base, etc.; but, assuming this experience is typcial, White River Toyota is doing everything right from the customer's point of view and has an outstanding. customer service oriented service department. Thank you!!!! More

I ALWAYS receive excellent customer service from this dealership and I highly recommend it to everyone. The people are extremely friendly and professional. They take time to explain things to you and ar dealership and I highly recommend it to everyone. The people are extremely friendly and professional. They take time to explain things to you and are very reasonable. The facility is clean and well organized. More